No toilet paper!!!

we stayed in a suite for four days.at 4 pm on the second day the room wasnt done up.We ran out of toilet paper on the third day!There was lots of cobwebs on the drapes in the bedroom of the suite.Speaking of cobwebs,we had dinner in the hotel restaurant and was seated by the emergency exit which was covered in cobwebs and was filthy.I pointed it out to the waitress and she acknowledged it but... more

Convenient location for Canadian Tire Center

We stayed here because we were going to an event at the CTC. The staff were excellent, the pool a big plus, and the room clean, large and well appointed, if bog-standard Holiday Inn. The only negative was breakfast, when they were badly short-staffed, and therefore service was inadequate (although individual staff were very nice and did what they could.) But it took almost an hour to have... more

Even if i overlook the broken doors, backed up toilet and dysfunctional fridge (and yes we did tell them about all these things on site) - the way our group was treated when trying to make changes to our booking was the worst I have ever encountered booking anywhere in North America. Ottawa is beautiful but trust me stay somewhere else. This is the first negative hotel review I have ever... more