Agreed with many of the other comments regarding service and equipment issues. I've been with Shaw a couple times now and only ever experienced problems. Cable cuts out all the time and I'm getting really tired of being asked if I reset my box.....again!! Really shaw? Once a week, at least? Could you maybe just give me equipment that works? Then, once they finally sent a service guy out (which... more

Shaw was great in the past but moving from Edmonton to Red Deer... they really dropped the ball. The install was good but the service over the phone... no one really knew what they were doing, my bundle packages changed prices with each person and spoke with and there were no notes on my file. The last guy I talked with was going to add on voicemail to my services... been a week and still no... more

This isn't really a review of Shaw Cable services or their products.

I was at the Shaw Cable building on the west end the other day, to be in the studio audience for a local cable series on Shaw TV. I would have never thought the first time I see a live tv show it would be in Edmonton. Anyway it was for a psychic show, and for an hour of entertainment (or more depending on your thoughts about... more

EXTREMELY DISAPPOINTED.

We are subscribing to the shaw internet connection for almost 2 years now. It was on a student discount plan. Recently they started charging us more. Over the phone they said that we need to provide the student ID again and they will re-fund the extra amount that was charged. We went to one of their stores with the student ID and they DENIED. They even said that there... more

I have never had trouble with a Shaw representative. The new programs they are rolling out for existing customers is awesome. They offered us a $150 credit and free services for 6 months. We have been with them for years now and it is great to see a company that is starting to take care of existing customers and not just trying to lure new ones.

I find it so amazing that this company spends $$$$$$$ on marketing to new customers however they do nothing to retain their existing customer base. It doesn't take a rocket scientist to figure out why their customer retention is on a steady decline! Perhaps the Marketing guru's should consider launching a "Customer Loyalty Program" ... reward the customers that supported Shaw through their... more

These people damaged my PS3 during installation and denied any fault. Dispute ongoing, and likely to go to small claims court.
Update: the issue was resolved, and I received a free month of service.

best service ever, the wait time was almost not existing like under 2 mins.....holy, I was so surprised at the quality of service to, resolved my tv issue in a mintue

awesome awesome service Shaw thanks!

Bad company. Not only was I lied to about a pvr rental. They claimed I did an easy own option. But when I called it was to find out why they charge so much, they said there prices are competitive. NOT TRUE. So she said I can upgrade you and get you more channels for 5 dollars less then you are paying now. So I said sure. BIG MISTAKE. I was tricked into thinking my pvr was a simple rental and I... more

Shaw has the worst bloody customer service. I am currently on hold - 75 bloody minutes later - as my email keeps duplicating over and over and over. This has been an ongoing problem for 6 or 8 weeks. I have to clean out thousands and thousands of duplicate emails over and over. I can't even begin to describe what the past 6 - 8 weeks dealing with these a$$hats has been like. Tomorrow I am... more

Cheaper isn't always better.

I've went with Shaw as my internet and digital TV provider in the past hence why I was going to go with them again when I moved into my new place. A few unfortunate turn of events changed my mind.

Although, Shaw is cheaper than Telus, Bell and all the other providers out there, it definitely isn't the best.

I booked an appointment to get cable, etc installed with... more

I was a big fan of Shaw high speed internet until a few weeks ago when I noticed the speed was way down. My bill showed I was paying $52/mo. for high speed when high speed extreme is only $47/mo and high speed should be $37/mo. They changed their pricing without telling me and now charge by amount of usage on whatever plan you started out at. Good customer service would advise me that my... more

I like Shaw for the most part but their cable internet is faulty sometimes.

There have been many mornings where I wake up and the internet is going ridiculously slow or not working at all. Usually the problem is fixed by resetting the modem but it's such an inconvenience and annoying as anything. Other than that the service is pretty good and when it's not slow which is rare, it is pretty fast... more