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2.5 stars 18 reviews

Pit Lane Hand Carwash & Detailing

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195 4551 No 3 Rd
Richmond, BC  V6X 2C3

(604) 303-8885

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Reviews [1]
English
2.5 star rating
John May 29, 2009
Pit Lane - Avoid at all cost

Forget it. Pit Lane sucks.
A few months ago, I went there to wash my car. It was a 30-minute line-up. Fine, I waited and they did a not-that-professional job. By the time the car was washed, I saw some dirt on the bottom of the driver side. I talked to the old guy to get it wiped. Nothing was done. I ended up "asking" the same guy for the cloth and wiped it myself. After I start the car, I found out something was blocking my brake, it was the mat which they took out to clean and carelessly put back.
Few weeks later, I went there again. This time, roughly 15 minutes line-up. They didn't even use too much soap. Anyway, they did the same thing again with the floor mat. I looked and this time was even worse. They totally turned it up-side-down. I complained to the Indian guy and he was not too interesting at my problem. I had to do reposition the floor may myself. Since I was in their way, the cleaning guy at the back did a long horn. I looked at him and the Indian guy was like "just go". The boss was looking at the back.....did not even bother.
In term of service, you don't expect too much from these guys. But for $20 dollar I paid, I don't expect this kind of customer service. I would say try to aviod these guys.

Other Reviews from the web
English
2.5 star rating
May 22, 2015

I have come here over the past 2 years for car wash. They used to be known for being fast and good with Japanese car wash quality. But i must say the quality and speed gets worse. Might try another one in the area

Brought to you by yelp

2.5 star rating
March 05, 2015

Not even worth 1 star. I went there for a car wash last year and got my car scratch. The owner does not wants to take responsibility. On the day of the incident, all their staffs were pretty much knows that the car rolls down the ramp and hit my car. They even offer for a free car wash service on that day. guess what...., the next day when they report this incident to ICBC, they claimed they... more

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2.5 star rating
January 30, 2015

I think the staff was not careful enough,after I had left there,I found my left wing mirror was not been washed while I was driving.other than that,everything was pretty clean and shining.

Brought to you by yelp

2.5 star rating
November 11, 2014

Called on Monday, November 10 to see how many cars were in the line up. I was advised there were currently 3 cars. Got there in 15 minutes there were 7 cars queued outside and apparently 9 cars inside. They can't predict how many cars will come through at any given moment, fair enough.

Called today Wednesday, November 12 to ask how many cars were in the line up and if it was busy today. Lady... more

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2.5 star rating
February 09, 2014

Fairly good car washing place. It is very efficient. As soon as you pull into the garage, they started cleaning and washing your car while you sit in the car.
The washing and shampooing is all done by hand.
Once the car is washed, you pulled up further and finally get out of the car for the guys to wipe it dry and vacuum.
Pricing is typical $31 for SUV plus tip. Much better than GoldStar... more

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2.5 star rating
June 15, 2013

Exterior cleaning was good but interior cleaning has a lot of room for improvement. There were still lots of spots that were not clean after the car wash. Marks of dust and footsteps were all over the doors. My guess was that the staff could not see the marks because the shop was not very well lit. Overall a very lousy job for the interior. Two stars for fast service but it didn't mean good... more

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2.5 star rating
April 18, 2013

I'm sure it's fine for the last-minute car wash itch if you just got some bird doodoo splattered, not a bad place to kill time while the other half is shopping next door at Superstore.

But for $30 basic car wash & vacuum, I'd opted to spend extra $25 at BMS to get the car in tip-top, brand-new car smell, with the full detail on rims & tires too. Can't compare a 1hr job to 2hr one lol.

Really... more

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2.5 star rating
September 04, 2012

Fast but they missed wiping down my rear view mirror inside the car

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2.5 star rating
August 24, 2012

Customer service and price were excellent, but the job itself was okay. You pay for what you get. I highly recommend this place for regular car wash, but I would go else where for the complete detai, based on my experience. Overall I was pretty pleased.

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2.5 star rating
January 22, 2012

I brought my car in to be washed and unfortunately I wasn't too happy with the end result. My car wasn't exceptionally dirty to start with, but it did need some tidying up.

They were busy at the time, so maybe that's why they missed some spots on the exterior of my car. There was still dirt in the gaps around my headlights and taillights.

The interior was haphazardly done. There were streaks... more

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2.5 star rating
July 31, 2011

This is a terrific place to get your car wash and such a reasonable price too.

It's $22 for a car + tip, and there are a lot of people who wash the outside of your car by hand and then they also vacuum and clean the inside of your car. They have some benches for you to sit while they clean the inside of your car. Everyone is friendly and nice. A great part is the whole process takes only... more

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2.5 star rating
May 24, 2011

Been having carwash here for more than 5 years. New owner or something, very different right now. They do not speak English much. Did not clean the interior right. Mud still at the back of the driver sit. Didn't clean the little piece/dot when park outside. Those dots can be scratch off with my finger. When I ask them to clean those up, they said "can't". Just outrageous, more expensive but... more

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2.5 star rating
April 23, 2011

Went there based on what I read on yelp, and was not impressed by the service, other than it was fast. Yes they have 8 guys washing your car simultaneously, but none of them had the same enthusiasm that I see at other car wash places. Also, their inside wipe and vacuum job was horrible. Only after they pulled the mat from under my feet (I admit a cool gesture) did I see that there was still... more

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2.5 star rating
February 02, 2011

This is the only place I bring my car to get it washed by hand. The people do quite a good job cleaning the exterior and the interior. They even laid a damp towel down on my mat and told me to wipe the bottom of my shoes before starting my car!

The price is decent ($20 for a small sedan) + tip.

Bring a sweater or scarf or something though. You will have to wait by the counter/cashier area... more

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2.5 star rating
August 13, 2010

My boyfriend's car was pretty dirty, and had been to pitt lane before, and they did a pretty good job. This time when we went, the outside was not wiped down properly leaving water marks. The inside was poorly done. The dash was not wiped. I know that before, if you give them a tip, they will give a thumbs up, and they will somewhat do a better job. But if that's the thing, i rather go further... more

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2.5 star rating
March 09, 2010

I admit it, I'm just too lazy to wash my car, so I bring it to Pit Lane when my car is in need of a good washing. For $20(plus tax), they pre-rinse(including some extra rim & tire care), hand wash, vacuum, dry, and wipe down windows, dash, and rear view mirror. As Tim L states, it is like an assembly line with workers doing different duties, finishing your car in about 15 mins! Your car will... more

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2.5 star rating
July 14, 2009

Sometimes I just don't have the time to wash my car as much as I enjoy doing it. In fact it wasn't until recent years that I would let anyone else wash/touch my car other than myself and a trusted friend.

Whilst shopping nearby at the Superstore I saw this place bursting with a line. $20 per car? That seemed like quite a deal to me for a hand wash.

It was assembly line style with multiple... more

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