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2.5 stars 18 reviews

Pit Lane Hand Carwash & Detailing

195 4551 No 3 Rd
Richmond, BC  V6X 2C3

(604) 303-8885

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Reviews [1]
2.5 star rating
John May 29, 2009
Pit Lane - Avoid at all cost

Forget it. Pit Lane sucks.
A few months ago, I went there to wash my car. It was a 30-minute line-up. Fine, I waited and they did a not-that-professional job. By the time the car was washed, I saw some dirt on the bottom of the driver side. I talked to the old guy to get it wiped. Nothing was done. I ended up "asking" the same guy for the cloth and wiped it myself. After I start the car, I found out something was blocking my brake, it was the mat which they took out to clean and carelessly put back.
Few weeks later, I went there again. This time, roughly 15 minutes line-up. They didn't even use too much soap. Anyway, they did the same thing again with the floor mat. I looked and this time was even worse. They totally turned it up-side-down. I complained to the Indian guy and he was not too interesting at my problem. I had to do reposition the floor may myself. Since I was in their way, the cleaning guy at the back did a long horn. I looked at him and the Indian guy was like "just go". The boss was looking at the back.....did not even bother.
In term of service, you don't expect too much from these guys. But for $20 dollar I paid, I don't expect this kind of customer service. I would say try to aviod these guys.

Other Reviews from the web
2.5 star rating
May 22, 2015

I have come here over the past 2 years for car wash. They used to be known for being fast and good with Japanese car wash quality. But i must say the quality and speed gets worse. Might try another one in the area

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2.5 star rating
March 05, 2015

Not even worth 1 star. I went there for a car wash last year and got my car scratch. The owner does not wants to take responsibility. On the day of the incident, all their staffs were pretty much knows that the car rolls down the ramp and hit my car. They even offer for a free car wash service on that day. guess what...., the next day when they report this incident to ICBC, they claimed they... more

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2.5 star rating
January 30, 2015

I think the staff was not careful enough,after I had left there,I found my left wing mirror was not been washed while I was driving.other than that,everything was pretty clean and shining.

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