Their first appointments are 730am and they are very prompt on opening on time.

I had to do a cancelation due to sleeping in and they were super nice and accommodating about a last minute change. When I did finally go to my consultation, everyone was friendly and the estimator was honest and to point.

The overall appointment took less than half an hour and I was super pleased. This ICBC... more

If you're ever in here, chances are you just had a bad day not too recently.

Parking is available.. while they're looking at the damage to your car.

The staff are quite professional which I do appreciate. With that said, do keep in mind that they are ICBC after all, which means their mandate is to minimize whatever they have to pay you when it comes to your claim.

Having taken my car apart... more

Two Yelp stars means "Meh. I've experienced better." However, it's difficult to experience anything else in this province. The base line for ICBC should be "Meh. I've experienced." One star is all I can muster up because this is one of the few businesses that makes me grind my teeth and clench my fists.

ICBC is cordial, polite and prompt. UNLESS THEY OWE YOU MONEY.
Be very warned my friends.... more

It's pretty hard to write about a claims centre, but I am going to give it a shot. Practically in the heart of the city, located near the Cambie Street bridge, this one is located right at VPD headquarters, if you know where it is. As mentioned, looking for this place, as per the entrance can be a trick, as it is a one way street your rolling down. Cop car here, cop car there, cop car... more

It's never a good day when you have to go to ICBC because of a fender bender, or in my case, a hit and run. I've had enough run-ins with ICBC adjusters that I had my guard up, no doubt about it... but this was different...

My adjuster, Mariane Kurvers, was both personable and helpful. She helped me understand my insurance policy better than my insurance agent did. The trip in was quick and... more