In December 2013 someone called our business asking general questions about what kind of copier we used etc. In the first week of June I answered the phone at Park Meadows Christian Playschool one morning. The male on the phone indicated he was calling from Xerox Canada about our ...... (he gave make, model and number). He then asked if we had received a letter advising that our toner costs were going to increase. He said that because we didn't receive this they wanted to give it to us at a reduced rate. I then interrupted and said that I don't have authority to order supplies, that was our administrators' role. I told him "You need to call _____at 403 XXX-XXXX to talk to him about this." I said goodbye and hung up. I immediately called upstairs and told _____. * I never confirmed that we had a Xerox or our model and make. * I never gave more than my first name when I answered the phone initially. * I clearly stated that I had no authority to order and he needed to talk to _____. * He never asked or mentioned _____'s name and I never used that name in this conversation. * I never indicated a desire to receive any product. May 28, 2014, the business was sent a toner and a following invoice for the amount of 470.35. I called them on a few occasions and left messages which was finally returned by a Nathaniel. He couldn't find my file and transferred my call to his boss - Jeff. Jeff was very aggressive on the phone saying that we ordered the toner and that I was calling his employees liars. This conversation went around in circles in which I kept asking that he send a courier back to get his toner and delete this invoice and him dancing around the question. I kept demanding and he kept getting more belligerent until he called me an a@!%!*e and hung up on me.
This is an outright scam. They will send and invoice product that wasn't ordered for 10X the market price. If you call them out they will try to argue that they are a legitimate business. They are basically hoping that you will just pay the invoice without questioning it. The guy will introduce himself as Jeff Thompson. Be very careful, and hang up if you receive a telemarketing call from this name. - Burnaby, BC
January 12, 2012: I love how all the positive reviews for this co DEFEND their habit of 'mistakenly' invoicing for several hundred dollars. Obviously this is just an innocent mistake that happens every single time, poor misunderstood company! We received another call today from this company. When I told her I'd already told her company in no uncertain terms that we dealt with someone else and had no intention of buying from them she started to try and insist that they'd never called before. Nice. I hung up before she could start telling me about what a wonderful opportunity I was missing out on by telling them to stop calling!
March 16 2011: I got a call from someone representing this company today. At first they heavily inferred that we did business with them - asking if we'd received their 'notice' and explaining that toner prices were about to go up but not to worry if I didn't get this 'notice', I could still get in on the 'price lock'! When I told him we purchase toner from a completely different company and asked him what he was talking about he stammered and changed the subject to how it was 'a global price raise' and again tried to get me to agree to getting in on this 'price lock'. SHADY. I told him I wasn't interested and we ended the call. I'd love to know where they get their information though, because he knew one of the printer models we use. Unsurprised to google the company and see these reviews as the first result.