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TOP OF THE REVIEW> Final...4 Stars. Read the story if you wish!
Ups and downs with this company, firstly i will admit the main problem is communicating with them. After miscommunications on multiple levels, Fern actually called, and seems the work required will get done.I think the company as a whole needs to provide better communication with tenants, either via a web site, email, or by simply answering the phone. Someone more than just a receptionist should be available to help tenants resolve issues. :-).
But due to fern's personal attention, in the end, we were satisifed with the property and the work performed by various contractors to ensure it was a safe home. (except the carpet shampooers if they did it...)
Well, first they want money before you see the content of the Lease! ... Note to all... Tell them you want to see content of the Lease before you pay a nickle... Know what you are getting into... good or bad.
Next... We were told that we could get the keys a week in advance.... Well, now no one knows... "Call Fern" they say....Fern never available.
Ok, Improving my score... They returned my call next buisness day. News wasnt so good, but they worked it out. so Kudo's for that! ... I will reserve the third star when i have the key in hand... Ok, a little bit preemptive, but I have awarded a third star... I confirmed the key is available after work Not a week prior as told, but atleast the weekend!... Once again... Kudo's... Now to see the place and see if they get a fourth star.. deserving of the third so far!. Keys in hand. Some repairs needed, but I am sure they will get done. Carpets not very clean for sure! Missing washer and dryer, but they have acknowledged that! 4 th star will be after the maintenance and appliances are in promptly!
Ok, good so far, with a few exceptions... We were told carpets would be steam cleaned (verbal). Well let me tell you the previous owners had a cat or 5 and carpets stunk to high heaven. Paid for a steam machine... Will talk to them about refunding me!.. update, refund pending... Thanks CENTA. Appliance delivered today. Thanks CENTA Here is the major issues..
1) No email address for landlord, or after hours numbers for emergencies i.e water leaks, furnace break down?? (or none we know of)
Bravo, Fern Handled things professionally. Looking forward to a long stay.
This company is awful, I left 4 messages before finally reaching someone. I spoke with Gerry who really doesn't give a s*** clearly. I would run far away from this company. There are too many options out there to waste your time with this nightmare of a company.
In a way it’s our fault. We were in a rush to find a house that would accommodate our needs in a tight time line and we did not research the company. The house looked great on the visit. Although very weird that they made us visit with 6 other people after we had already applied and been accepted for a different unit. Anyways. When we picked up the keys on Friday night, we were told their was debris left over in the yard and a new dishwasher and fridge would be delivered next Tuesday. When we arrived at the house. HORROR. 2 week old garbage in the garage. No toilet seats anywhere… the curtain rod was on the floor and no brackets for it. There were no light fixtures, no plastic electrical caps on the plugs, no bulbs, the floor in the basement had mud spread all over it. The kitchen was filthy.
By the time we walked around the house, their office had closed and their after hours service is just a VM. And we were suppose to move in… Centa real estate had 15 days to clean up the house clean the carpets and paint the house and they waited until the last day to do so… and as a result. They handed over the keys to us to a fast painted house with wet paint and no toilet seats and garbage and smell everywhere…. we even found seringes in the cupbord... classy.
Months later after we got over all of this and fixed everything and had a good talk with them… they dealt with the fist wasp nest in good time… but then after 1 year of never missing one payment… and never being rude to them.. And never asking for more then was fair… they sent us a eviction notice.. For rent unpaid.. And when we called… we discovered THEY had lost our checks… well.. According to the receptionist.. she doesn’t have time to call her 800 tenants when they pay rent late.. Because according to her.. All 800 tenants pay rent late..! and according to her it’s office practice to simply send eviction notices out…well this time we had a exchange of words… polite but not friendly… the loss of our personal information is a serious manner and is not taken lightly… Oh she found the checks...!!! imagine that.... According to Fern Bada.. He primarily rents to problem cases and people who do not take care of the properties and so showing signs of respect is not a priority…is pretty much how your going to feel taking with this guy.. and he will put all the other tenants down to you... it's gross lissening to this guy...
Months later we have a second wasp nest and this time Fern decides to make us wait …I imagine he did not like how we felt after the cheque insident... Sohe only sent an exterminator when I called and said if I get bit and go into anaphylactic shock guess who is going to be responsible… He made us wait 1 month.... and the nest was hudge!!! Good job Fern!!
And so we are now leaving this house and Centa real estate…and in any case it will be in better condition then we got it.. because i'm not taking the toilet seats... lol.. but my recomendation to all..... Stay AWAY… Fern has no respect… and the receptionist… a total air head… Rent from a company with integrity…NOT CENTA REAL ESTATE
They get 1 star.... only because I had too.... I would give them 0
We have dealt with centa real estate and Fern. We even took them to court and WON of course. They know him at court and said believe it or not, although he is one of the worst property management companies in ottawa, there is a worse one then him. They dont give a rats a** about their tenants and assume that we are all the scum of the earth. The fact that they dont have a website or even a canada411 listing should have been the first red flag that went off in our heads. He has yelled at me on the phone, used degrading language with me and told me that I was unfortunate for having a sick baby in the NICU! HE makes ME sick! And btw, I only choose a one star rating because unfortunately it doesnt give you the option to select ZERO stars!
If you are looking to rent for a low price, it is a great opportunity, however if you are looking for a nice place to live that you can call `home`with helpful landlord, then you should run from this company as fast as you can. If you do rent from them, you are going to be stuck with very rude landlord and terrible services. You'll end up fixing up the whole property by yourself at your own... more