Their customer service is awful. I've been overcharged multiple times, small amounts. I call them and they pass me back and forth for hours until I hang up. Recently they overcharged me half an hour. Their policy was that you could pick up your reservation 15 min prior to your start time. I pick up the car at 915 for my 930 reservation. I get charged for 9-1030. I called, the person on the... more

This is the first time I have had such a poor experience with Zipcar. So, on a whole I would say awesome but not this time. Any other time they have made a mistake they have owned up to it but no luck.

I drove a car for the day and when I booked it quoted me 89 plus tax, as usual. This is the day rate. When I returned the car and got the email it had a staggering 268 charge. I phoned Zipcar... more

Zipcar is great. When they make a mistake they own up to it. Credit you money. Show concern. All the things you naturally expect from a company, unlike car2go, which is the worst customer service I have experienced for any company bar none.