The store manager is the worst one that I have ever seen in my life. Rude and arrogant. Horrible shopping experience in the store.

This used to be my all time favorite store and I would come to richmond centre only to shop here. Let me just start by saying that yes, every store has the right to maintain security if it means to hire security to stand at the door etc, but Zara has taken it to another level.
I don't know why the security lady ALWAYS seems to follow me around and stand very near me while I try on shoes or... more

I have shopped here a few times, but it isn't my go to store. I usually have good customer service at the cashier, but the only reason I am not giving higher than 3 stars is because the most recent visit with a return, I was given major attitude by one of the managers. Regarding a long wait, he scoffed stating you have to wait for processing anyways. Wow....really? Funny because as he left... more