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Windsor Park Plaza Lofts
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Information
January 19, 2014
Unimpressed
Update
August 31, 2010
Reviews [2]
English
It's no surprise that there is always a "for rent" sign in front of this place...
I have lived in a lot of places and this was, by far, the worst in terms of their dishonesty and complete lack of regard for their tenants who keep them in business.
On the move in day, I was taken to a suite that was not the one which I had agreed to during the initial showing. When I addressed the matter, I was told that the prior suite had merely been a show suite, something that I had not been informed of during that process. Because I needed a place, I decided to drop the matter, even though the suite which I was moving into was not in very good condition. Blinds were missing from the window, carpets appeared to be rough and to have bleach marks, there were dents in the walls, and there were water marks on the ceiling. When I broached the issues, I was told that they would fix the dents and the blinds, but that nothing could be done about the carpet or the ceiling. Not surprisingly, neither the blinds nor the walls were ever fixed. When I called to inquire about this, reiterating what my leasing agent had said, the reply I received was: "well, I don't know about that."
To make matters worse, their built-in mini fridge burned-out on a number of occasions, prompting them to replace it with a temporary (and standard size) refrigerator until they could find a new one (also a standard size). Upon delivering the new refrigerator, they dropped it, thereby denting its door. I was promised a new door to the refrigerator and that never happened. The new refrigerator continued to also have difficulties, dying on a regular basis. I concluded that there must be a problem with the power supply to the suite, rather than a problem with the refrigerators. I informed them of this, but they never did anything about it, nor did they ever offer to reimburse me for the hundreds of dollars in food that was spoiled over several months.
Flooding was another issue. Dirty, soapy, hot water from other units routinely charged up into my kitchen sink, at one point causing a massive flood. This took place the evening after I had asked maintenance to investigate the situation. They left me a note stating that the problem had been corrected. Despite that, there was a flood that evening and a plumber had to be brought in late at night. My neighbour's unit flooded, as well. The drying and clean-up took nearly a week.
To add to this, garbage from the balconies of inconsiderate tenants in the plaza (which overlooks the lofts) is regularly thrown or blown onto loft decks. Suites are also unbelievably cold in the winter.
As for the lease, when I moved in I was told that the one-year lease would be negotiable after I had resided there for an entire year. Instead, after a year, they offered me another lease, again for an entire year. When I addressed the subject with them, I was simply told that all leases, from that point forward, would lock tenants into a one-year lease.
I, too, could go on and on, but, again, the headaches of living in this place are not worth what you are being billed to live there.
Unbelievably poor management
I have been living in Windsor Park Lofts for the past year and they continue to surprise me with their extremely poor service towards renters. My primary grievances are:
1. I waited five months to have my cheap front closet door repaired and it was never done before I moved out. This is despite two conversations with the manager, once over the phone and once in person.
2. I received a letter each week for the last month of my tenancy informing me that my apartment could be shown between 9am and 4pm, every day except Sunday. The landlord tenant act does allow the landlord to give a 'reasonable' time frame for entry, but every legally allowed day for a month is unreasonable in my mind.
3. On the day of the move out inspection I called while driving to say that I would be ten minutes late because of traffic. The woman on the phone said that was fine. At 8:10 am, after paying for parking, I walked into the apartment, waited five minutes, and received a phone call from the girl in the office who said that I would have to come back at noon because I was late for my appointment. It is unreasonable to expect me to take an entire day off work because I was a couple minutes late. Not to mention the leasing agent was extremely rude.
I could go on, but the bottom line is: You can find a better, more professionally managed apartment for a fraction of the price. I would strongly suggest thoroughly searching for another building.
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