I walked in trying to ask about upgrading my drivetrain. The two salespeople on the floor couldn't help me out, so they made a call to the shop (downstairs?) and relayed more or less what I said to the person on the other side of the phone. I was then basically told that "It's hard to say without looking at your bike. If you book a maintenance appointment then the shop guys can tell you... more

I've been bringing my bike here (both locations) for the past decade and I have to say that the staff here are exceptional and care about their customers. I usually bring my bike in November because that's when they have tune-up specials. My handlebars were missing end caps and they put them in for free since it is a safety hazard. They also changed the fork oil in my front suspension without... more

Updating my review to again say "this place is *great*".

After a huge change in our vacation plans, my friend went to West Point Cycles (where they know her) and made arrangements to get a full suspension mountain bike rental for me for a few days. The people here were awesome and lent me an *amazing* bike. On top of that, they gave us a great price!

This is seriously one of the best bike... more