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2 stars 20 reviews

West Coast Kids

12411 Bridgeport Road
Richmond, BC  V6V 1J4

(604) 288-1168

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Reviews [7]
2 star rating
Mom13 March 10, 2014

We purchased our crib, mattress, dresser, stroller, and many smaller items at West Coast Kids in Richmond before our baby was born. They seemed nice and somewhat helpful in store, but as soon as you pay they are done with you! To my surprise when our furniture finally arrived as we were opening the box to the dresser screws were falling out and the dresser top was damaged. They claim their products are top of the line, but for the price you pay you could get the same quality elsewhere. The dresser draws don't even close properly. Very poor quality. When we contacted West Coast Kids they immediately were not helpful. To make an extremely long story short, after many phone calls on our part, we finally received the new dresser top a YEAR AND A HALF LATER. Not once did West Coast Kids call us to let us know what was happening. I had to call a few times and then someone would finally get back to me. They kept telling me different stories and different managers had different things to say. As we ordered the conversion kit for our crib there as well we were told that they would deliver the dresser top and conversion kit together when they arrived as we have gone through so much hassle with them. Of course when these products FINALLY arrived they did not deliver them and my husband had to go pick them up. The service is absolutely terrible in this place. If everything goes well then they are fine, but if you need them for any issues after a purchase they are horrible. Considering you don't get to see the exact items you are ordering this is a huge risk to take with this company. I spent close to $5000 dollars at this place and the service we got was so awful. They obviously do not value their customers. I have never written a review for anywhere before, but I feel so strongly about all the trouble we went through at this place I feel parents should be warned. I will never step foot back in this place again. If I could have given it 0 stars I would have. TERRIBLE SERVICE AND MANAGEMENT!

2 star rating
P G October 28, 2012
poor service

Incredibly disappointed with the customer service at this store. Ordered a Canadian made product and received one made in China. Their response was to "allow" me to purchase a more expensive product! Sorry I spent my money there once, It won't happen again. I would suggest parents find products for their children anywhere but here.

2 star rating
Donovan January 10, 2011
West Coast Kids: Dishonest and incompetent

We bought bunk beds there 18 months ago. They were supposed to be made in Quebec and the box finally arrived after 14 weeks (instead of the 6-8 weeks promised) with "Made in China" all over the box. Plus there were no slats; the guy at the store sent me over to IKEA to get some. Plus the safety bar was broken. After waiting for several weeks to finally get the replacement piece we just gave up and told everyone we know that this place is a disaster. And every time we call the store, there's no record of our account or our order for a replacement bar. Total disaster.

Other Reviews from the web
2 star rating
June 12, 2015

Horrible customer service. First and only words to come out of the employee's mouth was "be careful with your drinks. I know you won't put it down on any of our furniture right?" Not even a "hello, how may I help you" Spoke to my wife and I like we were 5. Ruined our visit. Definitely not going back.

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2 star rating
April 24, 2015

Customer service would be 4 stars for me. An employee won't walk by you without seeing if you've been helped, it's really great. Especially with baby stuff, as we often have no idea how to choose between all of the options etc.

Product wise, they're probably really about 2 or 3 stars. They have some really, really nice stuff, but for bigger things, they don't actually carry everything, so you... more

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2 star rating
September 11, 2014

From the reviews I was hesitant to go, however they were the only place where I could get the carrier I wanted in the colour I wanted. When I checked online, they were also the cheapest, which was a nice touch. When my husband and I went in, they were very friendly and helpful, even brought us water while we browsed. They are clearly taking their negative reviews seriously and trying to improve... more

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Business Description from the Web
May 19, 2013

West Coast Kids have four locations to serve you throughout Western Canada. We carry a wide variety of baby cribs and nursery ideas; toddler beds, bunk beds and kids bedding including duvet covers and decorative pillows. You will also find strollers, high chairs, rocking chairs and car seats. From clothing to furniture, to gift ideas and products that are safe for your child. We have it all.... more

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