Ugg on Robson has the worst customer service and has horrible employees I bought a pair of boots there a while ago and the employee lied to me and told me it was fine to wear my boots in the rain now there destroyed beyond repair so they basically ripped me off there crooks horrible store liars!!!!!

In terms of the quality of the shoes, I'd say they're pretty great. The fur keeps you warm throughout the winter and if you sign up for a membership, you'll get 25% off on any purchase you make on your birthday month.

My only complaint is the aloof and lacklustre customer service. The employees were only nice when they thought you intended to buy something. The lady who I called over... more

Staff were resistant to help us! It's like they didn't event want to sell me anything!

First, I had to go find a sales person to ask for my size in a pair of slippers. Then the employee brings the slippers to where they were displayed, not where I was sitting waiting to try them on. Weird.

Then they didn't have my size in stock but I was ready to purchase if they could help some other way;... more