I have been dealing with The Joint Preservation Clinic at UBC for over 5 years due to chronic knee problems – I've consistently received abysmal service. They rarely answered the phone, my calls were never returned (not once ever), the secretaries behave as if you are causing them harm by requesting an appointment time - they seem bitter and overworked. The wait times to see a doctor are... more

Went for a CT scan this morning, they took me right in & I was on the table within 20 minutes. I was walking out of the building at the time my appointment had been scheduled. I was expecting to wait at least an hour, like I did at St. Paul's a couple of times when I went there for a CT scan.

The only things that wasted my time were the parking meters that always reject your credit card at... more

The woman who took my blood had ripped her glove and had 2 of her fingers (that were holding the needle) touching me. I never saw anyone wash their hands or use a disinfectant.

The doctor, nurse and admin woman were very unfriendly.

After asking around, I've found out that this is the last place you want to go if you need a clinic. Others have said, they've had similar experiences at the... more