I took in an article in for repair. Apparently it was not able to be fixed so I returned to pick it up. The fellow who does the repairs and deals with customers was so unfriendly and rude that I will never go back to UN Luggage.

He scowled, grunted 'Yes' as I approached (not even hi, hello or waddup bro) and when I thanked him for attempting the repair he grunted again, this time something... more

I bought a $515 Rimowa Salsa Air luggage from them. They set my PIN and everything was going fine until I tried to unlock my bag. Nothing I tried worked. They suggested I bring the bag back on my way to the airport! !! Or take my bag to a luggage store in Vegas!! I'll be there for three days and I am supposed to take my bag by taxi to a store to get it fixed? Finally had to break the lock with... more

This is a really great company to deal with, so happy to find them. I ordered online and because they had free shipping it came in at a better price at that Seattle based company.  I also received it quicker so all in all a fantastic experience