I'm out $1800 - don't you be also ....

beware of Trail Appliances (Edmonton) false assurances and their no return policies. I went to them with a very specific set of needs for an expensive island range hood. They assured me they could get me just the size hood I needed. After the hood arrived I realized it didn't fit. When I call to tell Trail Appliances that their recommended item did not meet the specification that they said it would, they refused to take it back. In fact they thought it was still in transit and said it would be dumped on our doorstep if we didn't pick it up. This was not a custom item. Our house builder said they've had a lot of problems with Trail recently, and will stop recommending them to clients. We ended up getting all our appliances through Sears and when a similar issue came up with another item they fixed the problem.