I must say that I was not really impressed with this Toys R Us. It felt a little on the grimy side and the aisles looked like they had been torn apart. For the store not really being busy, I was quite surprised that there were not employees putting the store back together. On top of that, my nephew and I were looking for a particular toy and couldn't find anyone to help us, except for the... more

Customer service

I called and finally got someone on the phone and he said we do not have any and told me they may come in a couple of weeks, would not take my name down and said he (works at the store) was also waiting for them and hung up!! no customer service a this store!!

Toysr'us merivale road

Everytime I visit this store I vow never to return. Line ups are long, and staff unknowledgable. I'm sure if the owner knew just how nonchalant & rude the staff was he/she would be shocked. Rainchecks are not followed through on [e.g. phone call not made when product has arrived - it happened several times]. I try and purchase toys for my grandchildren at ANY OTHER store rather than... more