Poor Customer Service

Wanted to ship a small package internationally. When I walked in, I was the only customer and noone got up to greet me for a good 5 minutes. Once they finally decided to serve me, they tried to charge me 170CDN when fedex website says 90. After informing them of the difference, they said it was ground shipping and told me to go to their domestic ground shipping office (makes no sense because I made the international part very clear). After I told them I already went there, and they don't ship internationally, they told me to go home and do everything online and then print. I asked them if I could do it at their "total delivery systems" customer service center. They said no. Then, lady in the back tried to tell me off and told me I had a bad attitude. Naturally, I left immediately to Canada post, asked all the same questions and got it sent out in 5minutes without fuss. In terms of serving non-commercial customers, their rates are 3 times the cost, with horrible customer service that even takes the time to insult their customers. I thought private companies were supposed to offer an advantage over the government services at their premium price, instead they did everything in their power to drive away customers.