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I'm a fan of Tim Horton's (in general).... Just not this one in particular. The employees seem very uninterested and not particularly attentive to the customer. Just didn't enjoy the service.
The more I visit Tim Hortons in Canada and the USA, the more I like them.
While the closest comparison is Dunkin Donuts for many reasons, they are distinct in many ways.
Most important is the bilingualism displayed throughout Quebec. I love the way the staff flows easily between "Bonjour" and "How are you today?" I get a chance to practice my French (I went to school in Paris as a university...
plus
Tim Hortons offers these services: restaurant, soup, coffee, donut, timbits, iced cappuccino.