I took this taxi on Monday, Oct. 15th, early afternoon. I am a senior who was in a car accident last week; I could hardly walk even with a cane. I was carrying a bag in one hand and my cane in the other. The driver didn't find it convenient to stir himself to get out of the taxi and help me get settled. He had very loud music playing -- it was so loud I didn't feel I could communicate with him.... more

If you like terrible customer service, rude drivers, and filthy cabs, this is the company for you. Yet another great example of why the MetroVan taxi monopoly desperately  needs disruption.A reasonable 5-10 min wait turned to nearly 30 mins and when I contacted the operator to check on the status, I received no apology and instead received excuses for why it didn't arrive. You could notify... more

They caused my wife to be 45 minutes late for work.

My wife called them at 8AM for a 9:30AM Pickup. Driver calls at 9:30 saying that he'll be 10 minutes late.

20 minutes later and still nothing, she calls dispatch and is told he'll be there in 10 minutes. By this time my wife is furious, she's been standing outside with our 2 year old son while being given the run around by the company.

She... more