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3.5 stars 35 reviews

St. Albert Inn and Suites

#156 St. Albert Trail
St Albert, AB  T8N 0P5

(780) 459-5551

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Reviews [1]
English
3.5 star rating
appalled April 10, 2011
Sick as a dog!

My husband and I did a craft show in this hotel on April 8 and 9. On Friday around 3 PM we had lunch at the restaurant in the hotel. I believe it's called Michael's. We had the steak sandwich, fries, gravy and the most horrible, over cooked carrots. The food was horrible and the presentation looked like it came out of an outhouse rather than a kitchen. Yes, the food was terrible but that was the least our experience. By around 7PM I began to have a very bad stomach ache. By 8:30PM I was so sick that I was unable to leave the bathroom. I had violent vomiting and diarrhoea. My husband was also sick, but not as bad as I was. By the way, this was the only food we had all day on Friday. The next day we went back to the hotel to finish the last day of the craft show even though we were still feeling ill.
I thought I would let the management know about the food issue. I first talked to a waitress and asked for the manager. She told me he was very busy and asked me what I needed. I told her the problems my husband and I had with the food. About an hour later I got a phone call from the manager, the conversation was OK for the first few seconds until I began to tell him about our ordeal. Needless to say the conversation deteriorated to the point where I just simply hung up on him after he called me a liar. A bit later this man came to my booth and asked for me, he said he was the manager of the hotel. He was dressed in jeans and T shirt, not the look I would expect from a manager, but his apparel was the least of my problems. The man began to tell me I should go to the health department and handed me his card and the Info for the health department. I tried telling him that the only reason I had called him with the food problem was because we were so sick and we felt there was a problem with the kitchen and he should check it out before someone else gets ill. When I was talking to him he had a sarcastic smirk on his face. I asked him why he was behaving this way and at that moment he totally lost it and threw me out of the show, he give us 20 min to pack our booth and get out. Yes, he refunded the money for my booth, but that is not the point. The point is his behaviour was so illogical and wrong, he did not care about peoples well being or anything else, he only cared to exercise his power. We felt totally discriminated against. We also found out other vendors also felt sick that night, and guess what? They ate at the restaurant on Friday afternoon.
If you're ever in St. Albert, AB do not eat at this restaurant!

Other Reviews from the web
English
3.5 star rating
Oasis in the Heat
August 25, 2014

We stayed here a week while visiting family in St Albert. Nice clean hotel and best of all air-conditioning, the weather was in the 30's while we were there. Handy to Edmonton too being on the St Albert Trail.
The Restaurant food was mediocre to say the least, veges were frozen type you get in the supermarket, same with the... more

Brought to you by tripadvisor

3.5 star rating
Great, Accomodating Staff
July 01, 2014

Our basement suite flooded us out and St. Albert Inn took us in right away. We stayed in a Family suite which was spacious and had a nice functional kitchen (including cookware etc. you name it) House keeping did a fantastic job of keeping our room clean and made sure we had everything we needed to make our stay pleasant... more

Brought to you by tripadvisor

3.5 star rating
tired hotel
May 14, 2014

I stayed here in april.the hotel is a bid tired.average stay nothing to complain about ,but also nothing to write home about.the food at the restaurant was presented poorly with low quality ingridients.on the end of the the no fireworks here.

Brought to you by tripadvisor

Business Description from the Web
English
October 26, 2018

Property Desc: Property Location Located in St. Albert, St. Albert Inn and Suites is convenient to Arden Theatre Company and Musee Heritage Museum. This hotel is within close proximity of Enjoy Centre and Apex Casino. Rooms Make yourself at home in one of the 148 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless Internet access keeps you... more

Brought to you by skoosh

December 16, 2014

Location

Situated in St. Albert, this hotel is close to Arden Theatre Company, Musee Heritage Museum, and Enjoy Centre. Local attractions also include Apex Casino and John E. Poole Boardwalk.

Hotel Features

In addition to a restaurant, St. Albert Inn and Suites features a waterslide. Other amenities include a bar/lounge and complimentary wireless Internet access.

Room Amenities

Flat-screen... more

Brought to you by expedia

September 12, 2014

Located in St. Albert, St. Albert Inn and Suites is convenient to Arden Theatre Company and Musee Heritage Museum. This hotel is within close proximity of Enjoy Centre and Apex Casino. Make yourself at home in one of the 148 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming... more

Brought to you by kayak

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