Wow, what customer service! It began with Sam the sales and account manager who bent over backwards over 10 months, darting in and out of large reno project to make sure every need was met and every complication was properly dealt with. This was service beyond our high expectations. I mean, early morning and evening status calls, emails at all hours of the day, meeting on site repeatedly, you... more

Very bad experience.

I was looking to have a whole home humidifier installed in my new home. The quote and scheduling process took weeks, because they are incapable of returning a phone call or answering an email. I'm trying to give them business, and they'll ignore emails for over a week, and not call when they say they will.

The worst part was when they couldn't complete the installation.... more

So I called to get a new air conditioner in the house and spoke to Cy. He and I worked out a deal for his company to send a crew to my house on Friday to install and I would pay the full balance after the job was finished.

I took Friday off work to get the air conditioner installed and no one showed up. I called Cy twice to find out when they would be come and I was advised in the afternoon.... more