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I was assisted by a couple of guys and they knew alot about bbq's in general. They told me about all the features of the bbq I was interested in and were straight forward and honest. I would recommend anyone looking to buy a quality grill to go and see the guy at Sobie's. They did not pressure me to buy the grill but when I wanted to buy the bbq they had it ready for me very quickly. My bbq came with a defectice knob from the factory and they came to my house the same day I picked it up and fixed it for me immediately and tested my bbq to make sure all the burners were functioning properly. The team at Sobie's is great and I am happy that I decided to buy my bbq from them.