Need Service? Don't Trust These Guys With Your Vehicle!

We have been loyal customers of Silverhill Acura for 8 years. We bought a car from them. We have given them all of our service work for both of our cars. Oil changes...tires...shocks...valves...etc They are more expensive than other mechanics but they know our vehicles and we felt that if we were loyal to them, they would be honest and fair with us. This is ONLY true if things are going well. In the past they would tell us what had to be done, they would tell us a price, we would pay it...everyone was happy. We never questioned anything. Never got a second quote. We simply gave them our blind trust. The first time something went wrong they treated us like we were criminals trying to get away with something. We recently had our valves done on our 2003 MDX. I have parked it in our garage for four years and underneath it has always been perfectly clean cement. The night my husband brought it home from the service department it started to drip a greenish fluid. Yikes?? My husband took it in the next day and they washed under the truck and told us that they couldn't find a leak and that it must have been condensation. I put a plastic tray under it to collect the goop and my husband took it back to them. They then discovered that a rear seal was gone on it. The mechanic said that it was just a coincidence and not their fault. Hmmm....no problem before and they wanted us to believe that it happened on the way home from the service department. They were going to charge us for a $40 part and 13 hours of labour at $130/hr!!! My husband was furious and called the service manager. He waited 3 days without a returned call! When he finally talked to my husband his exact words were... "You're on your own." Wow. We have been excellent customers for over eight years and that's how they treated us the first time something went wrong!!??!! We took it to the Honda dealer in Okotoks and they confirmed that the seal was leaking. Funny thing...they charged us $90/hr for service and threw in a free wheel alignment. That's how you earn a customer. It is obvious that Silverhill Acura doesn't value their customers and will NEVER get another dime of our business. If you're considering trusting them...think again. Honda mechanics are equally trained (Acura is a Honda vehicle), they charge a much more reasonable hourly rate and they understand the meaning of "service".