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Silverhill Motors

5728 MacLeod Trail SW
Calgary, AB  T2H 0J6

(403) 253-6060

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Reviews [1]
English
1 star rating
Poz October 12, 2009
Need Service? Don't Trust Your Vehicle With These Guys!

We have been loyal customers of Silverhill Acura for 8 years. We bought a car from them. We have given them all of our service work for both of our cars. Oil changes...tires...shocks...valves...etc They are more expensive than other mechanics but they know our vehicles and we felt that if we were loyal to them, they would be honest and fair with us. This is ONLY true if things are going well. In the past they would tell us what had to be done, they would tell us a price, we would pay it...everyone was happy. We never questioned anything. Never got a second quote. We simply gave them our blind trust. The first time something went wrong they treated us like we were criminals trying to get away with something. We recently had our valves done on our 2003 MDX. I have parked it in our garage for four years and underneath it has always been perfectly clean cement. The night my husband brought it home from the service department it started to drip a greenish fluid. Yikes?? My husband took it in the next day and they washed under the truck and told us that they couldn't find a leak and that it must have been condensation. I put a plastic tray under it to collect the goop and my husband took it back to them. They then discovered that a rear seal was gone on it. The mechanic said that it was just a coincidence and not their fault. Hmmm....no problem before and they wanted us to believe that it happened on the way home from the service department. They were going to charge us for a $40 part and 13 hours of labour at $130/hr!!! My husband was furious and called the service manager. He waited 3 days without a returned call! When he finally talked to my husband his exact words were... "You're on your own." Wow. We have been excellent customers for over eight years and that's how they treated us the first time something went wrong!!??!! We took it to the Honda dealer in Okotoks and they confirmed that the seal was leaking. Funny thing...they charged us $90/hr for service and threw in a free wheel alignment. That's how you earn a customer. It is obvious that Silverhill Acura doesn't value their customers and will NEVER get another dime of our business. If you're considering trusting them...think again. Honda mechanics are equally trained (Acura is a Honda vehicle), they charge a much more reasonable hourly rate and they understand the meaning of "service".

Other Reviews from the web
English
Nothing but lies
January 19, 2011

I think just about everyone at their shop has lied to me in the past week. Upon taking the vehicle we purchased from them in to get the trunk latch line fixed for the third time, I was told they would have it ready by the end of the day; they didn't, they needed a part. The "courtesy driver said he woul pick me ip at 4; he didn't show up until 4:35. The parts guy said he would call when the... more

Brought to you by n49

Silverhill acura
June 09, 2010

Have purchased five vehicles from Silverhill Acura over the past several years both new and used. Have found their sales staff to be very knowledgeable about their product. Was also delighted when purchasing a used car that they had all paperwork on file including service history, carproof reports and all the work that they had performed prior to me picking up my cars. Although one of the... more

Brought to you by n49

Dont take your car to silverhill acura!!!!
May 19, 2010

I own a 2007 TL Type S. Since the day i purchased this vehicle is has been serviced and warrantied at Silverhill Acura in Calgary. My first incident i had with them was when i brought my car in to get an oil change and I inquired about my driver side seat warmer not working, and my rear subwoofer vibrating, the part wasnt in for my seat warmer, and it took nearly 3 months to get it. They said... more

Brought to you by n49

Business Description from the Web
English
September 18, 2013

Silverhill Acura offers these services: automobile, rental, car dealer, new cars, new cars dealer.

Brought to you by ourbis

July 12, 2013

Silverhill Acura offers these services: automobile, dealer, used, garage, repair, acura.

Brought to you by ourbis

June 12, 2012

Silverhill Acura upholds that tradition, bringing Southern Alberta a driving experience unlike any other

Brought to you by hotfrog

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