A bit surprised by the confusion the associate fell into showing me the features of a bag model. For sure she wanted to make sure I had a clear idea of the different leather types when I asked to see a different model. Uhm.

And when I asked to see the top, most expensive model of their backpacks I found on Roots' website, the only option offered by the store manager was ordering it online for... more

I come here all the time. Okay, not all the time, but whenever I'm visiting the city. I can't say I buy something every time due to cost. However, I do love browsing to see if anything is on sale.

Location is convenient, staff is helpful with sizing and locating specific stock, and it's a pretty decent sized store.

Beautiful leather products, and in the past I would have said it was well made. But now that I've had experience with a Roots product that has a manufacturing defect, I can confidently report that they will not take any responsibility if there is an issue.

I bought a leather bag here for a cost of over $200, and the stitching started coming out in various locations on the bag almost... more