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I believe this is the one in Metrotown. I purchased a new purse here, and bonus, it was on sale. The girl that helped me was super-friendly and no complaints on the service (just the right amount of help, not too much and wasn't ignored). She was also very knowledgeable on their leather goods. No complaints here, apart from I wish the store was bigger.
Roots Canada Ltd - Metropolis At Metrotown offers these services: baby clothing, children clothing.