This is regarding the review by STEPHEN SHEW. Stephen, you said that the second salesman, Henry, was very helpful and took the extra time to find a camera and educate you about it. Knowing that he was almost certainly paid by commission, it is very sad that you did not reward his hard work by actually buying the camera from him, thus allowing him to make a living.
If a particular employee in... more

Visited Vistek for the first time this past weekend to rent a Nikon 70-200mm lens. The Rental section was surprisingly really spiffy and nice; there is even an automatic sliding door which I imagine is super helpful when you're carrying out a lot of gear. Front desk staff were professional and courteous and answered any and all of my questions. I've read bad reviews about this location but I... more

Summary:

Purchased: Fuji X-E2 + XF 23mm f/1.4 lens
Will I come back - Yes
Was the salesman helpful? - Yes

The personal experience:

I have recently visited Vistek 3 times and one thing I must say is you should choose your salesman wisely. Once you do, you'll have 5 star service. I do admit not all the salesman were very helpful.

My first trip to Vistek was to inquire on the stock of the... more

I don't understand why the bad comments on customer service are around, I walked in today and the first thing I got was a great welcome. I went to the film floor, and as soon as they saw me they asked if they could help me in any way. They answered all of my questions, were completely friendly, and their prices were very good compared to other camera stores in Downtown Toronto. Would definitely... more

Terrible staff who just don't care about your needs, I asked 2 staff members about flash brackets and just kept getting the cold shoulder and passed around. Eventually one stuck with me and kept trying to upsell me this $1000 package, telling me how if I want to be a pro I should buy it. When I told him I was not looking to buy a whole new set of flash and soft box he questioned my ability as a... more

Apathetic and ignorant staff. For a company dealing with a very competitive business, they simply don't care about anything. The staff keeps dumping your issues on to someone else until you simply give up. I've had a lens out for repair since March (!!!) 2013 and the repair staff doesn't know when I'm going to get it and keeps saying "we'll call you back in 20 minutes" - a week later I'm... more

I have a love hate relationship with vistek

Depending on who you talk to, people will either love or hate Vistek. I seem to fit a little in both polls. I have had good experiences while dealing with them and bad ones. I'll share a few examples with you. First off I have to say I like their staff in the film department. They are extremely knowledgeable and seem to actually enjoy my bombardment of regular questions. The staff in the... more