third time I rent here and none was nice. Long wait times, there's no dedicated lane for returned keys but these are not my concerns rating this low. It's the charge backs. you can fill up your tank to the fullest, you can bring back the vehicle without any scratches the guy at the counter and who took the van over may say "yep everything is fine" you will still get charged few days after. So... more

I was a little worried after reading the reviews but we had great experience with this UHaul location - the employee we dealt with was very polite and helpful, I believe his name was John Myers. We ordered a 20-foot truck for a 1200 km move, it was a little bulky but seemed to be pretty responsive for it's size. It was very clean and worked well, no complaints there. We also purchased boxes and... more

U-seless.... I booked an appmt to have a hitch installed on July 23rd for July 26th.... received a call on July 24th telling me that they could not take me before August 5th... So I decided to wait and delayed my vacation a couple of weeks.... I received a call 2 hours before my appointment to tell me that they don't have the hitch for my car model... I called their call centre 3 times and I'm... more

DO NOT USE THIS BRANCH OR YOU WILL REGRET IT!! DO NOT TRUST THE UHAUL CALL CENTER!!

Pathetic, unprofessional, incompetent... they deserve to go under.

Uhaul call center made us an appointment to have a hitch installed at 7:30AM so we get up at 6:00 and drive accross Ottawa on our vacation to make this 'only available appointment'.
The parking lot was jammed with trucks so I parked and waited... more

This place is junk! The only good customer service I recieved was when I called the booking office which is based out of Arizona. I had a reservation and the staff closed the do rand locked the door in my face because they were getting ready to close. The time it took for the staff to tell me why it was being locked earlier then normal, was enough for me to get the vehicle. I know they were... more

Diane on the phone was very helpful in getting me the answers I needed