I got great service from Tristan of Totem Appliance. He came the day after I called the company, assessed the part that needed to be replaced in the door of my washing machine, picked it up the next day and installed it the day after. He was friendly and professional and made sure the unit was working before he left. Total cost for labour and part was reasonable and ended up saving me a lot of... more

Great service over here in Victoria
Thank you Les
On time and very efficient

Bear with me, this IS a review about Totem, but it starts with my experience with Handy Appliances, BEFORE I went to Totem.

Phoned Handy Appliances about a whining/wheezing noise coming from my Danby counter-top dishwasher. Over the phone, I explained it was still under warranty and I also had purchased an extended warranty. She took down the model number of the dishwasher as well as my... more

If it was possible, I'd give them ZERO stars!

Not only is this place expensive but they are a total waste of time!

It costed me $115 for the technician to come by and verify that my washer machine was broken, this process took 5 minutes.

They made an appointment with me to come by and fix my washer machine but on that day they called me and said the part for the washer did not come in as... more

Have used them for a dishwasher repair.
Dishwasher leaked:
Tightened hose clamp
Dishwasher leaked:
Replaced hose clamp
Dishwasher leaked:
Oops, put hose clamp on wrong spot
Dishwasher leaked:
Oops , forgot to put on front support plate, machine unstable, caused another leak.
Dishwasher leaked:
New Technician, Wrong hose clamp used, replaced with proper one.
Now its been a little over a year,... more

Totem has fixed up a few appliances for me and have always done there best they can. Sure it's a pain when things break but the Totem folks make the best of a sticky situation!

I wouldn't want there job as I can imagine it's difficult dealing with all the crazy people out there these days that expect service guys should have the answers to everything.

So as they say "you get what you put in"... more

I had immediate service for my washer. The technician was friendly, explained the problem and was able to arrange a convenient time to come fix it.

This place gets a 4 - star on promptness, punctuality, and professionalism. Was referred to them through Amana to have a look at my fridge. They called in a timely manner and showed up when promised. The repairman was courteous and kept me in the loop on the job.

However, he went straight to the repair from the diagnostic stage without letting me know what the "damage" would be.

The fridge... more

I dread having to call appliance repair people because I know that it is ridiculously expensive to have them even show up at your door. In this particular case my options were limited, we needed our oven fixed and I had to bite the bullet and get a service call.

Totem did a lot right - their technician was punctual, worked cleanly and carefully, protecting my hardwood kitchen floor and most... more