I enjoy coming to this location, their staff is very friendly and has great product knowledge. Sam, Tyler, Cody, Jamie and Mark - thanks for helping me with Smokey and Zoë's many needs. You have a great team there!

Haven't been here as many times as my closer Tisol, but all your guys stores are great, I want to visit them all!

I love this store in general, but I really like this location in particular. Mark, who used to work at the Arbutus location and before that, the Main street one, is super knowledgeable and helpful. I was so glad to see him at this location as it's the closest one to me now. He helped me so much when I adopted a kitten a couple months ago from VOKRA (Vancouver Orphan Kitten Rescue Association),... more

Extremely polite and friendly staff. Location is convenient running in and out of - with the occasional issue getting street parking right out front.

I was caught in the Natura food recall last year and the store was very helpful in making sure I found a replacement that my cat would eat - giving me a free bag to test out before buying (while refunding me for the recalled bag in full).

I've... more

Helpful staff, great selection, I love their policy that you can return pet food your dog turns their nose up at.

Friendly, helpful workers and great selections.
Im lucky to be around 2 Tisol location in South Burnaby, this was my go to before Market crossing opened up.
Lots of selections for all your pet needs. Very clean and organized, and if you ever have questions the workers are always around.
And prices are very competitive to other pet stores.
And if your not feeling like super women or man they... more

This is by far the worst Tisol location. The staff are unfriendly, rude and obnoxious. They all lack any form of etiquette when dealing with customers. They either ignore you or they stare down at you. Moreover, the store is incredibly messy and dirty ( my dogs paws were black after coming here). The selection at this store sucks too, not a lot of holistic products at all, but a lot of grain... more

A little out of my way but I dragged the Husband here a few weekends ago because a local dog rescue was having an adoption day and we were interested in taking a peak. Apparently this particular location holds many adoption days and fundraisers for various local animal rescues.

The store itself has a pretty decent selection and many of the prices are on par with Mr. Pets (cheapest prices for... more

A reliable pet store to give you good advice on pets or recommendations on products.

I just returned a bag of dog food for my dog because she didn't like the taste of it. The staff were helpful and walked up and down the aisles helping me look for another brand of food.

I then had to return the 2nd brand of dog food. (My dog is picky) In the end, I bought a vet recommended brand that Tisol... more