I stayed here as it was suggested by conference organizers.

I was very unhappy with my stay in this hotel. I understand that it's undergoing some repairs, though I didn't see any actual repairing, just lost of places that should be repaired, or at the very least cleaned, but it needs a lot of work on many levels.

The people at the front desk are pleasant and check-in was fine.

My two... more

It was nice but they were doing some remodeling so they had the hot water off in the middle of the day which made no sense! They should have cut the water in the middle of the night not in the middle of the day! It was nice that they had pedways around to other buildings and into a mall so I could go explore without going outside cause it was about -20 degree wind chills and I tried going out... more

Ok hotel.
Check in was smooth and painless.

Rooms are clean but dated with some minor damage to the furniture (looks like a dog tried to eat the dresser). The room temperature is very hot. Turning off heating and opening a window helps somewhat. Shower has good water pressure and is at a good height for my 6' unlike many hotels.

Television is a flat screen and an ok size though bigger would... more

Had a work meeting in downtown Edmonton and our normal Mariott was fully booked, so we came here. First impression: As we got out of our cab we were essentially assaulted by a homeless man panhandling for change. Not really an issue as I lived in San Francisco for a while, but it is telling of the area. In the hotel lobby itself it looks like they give the homeless free reign, as I saw one pair... more

I have been to the Taste of Christmas buffet at Sutton Place about 5-6 times in the last 8 years. This year I noticed the early sitting wasn't full as it's been other years. We had a reservation at 11:30 and were seating in the patio area that was a long table and open to the pedway area. It was private from the other tables but not a lot of room to move.

There are 2 areas serving the same... more

A decent clean place to spend a couple of nights here for work but I would never pay full price!

The water didn't work properly in my first room, the tub had water in it and the rod were quite old. Even saw se mould in the bathroom.

I splurged on this hotel for the sauna and it was pretty disgusting. Dirty, old and messy.

As I sit in the long line of people trying to get out of the Parkade, I wonder why they wouldn't have a better system for getting people out after a lunch meeting planned at their site?!? Super frustrating!!!

Smelly hotel, smelly pool. Very out dated hotel rooms and the bathroom and shower was just unbelievable...so so outdated. I do love that they are finally started renovations now but atleast close the hotel mean while or something! The hotel doesn't look as nice in the pictures believe me. There's no proper blankets to sleep with. I won't be coming back until renovations...maybe. Also the view... more

When I first got to the hotel I couldn't find a parking sport at all and had to circle around the block a couple times until finally I had a little room to park. The staff was friendly and helpful. Stayed here for 2 nights and the price wasn't bad compared to other places but 37.00 bucks a day for parking is ridiculous. Other then that I found the bed very comfortable. Plenty of towels. The... more

Customer service lacking

Best to look elsewhere as the Internet booking was grossly different from reality.
I mean why would you have nice pool photos only to find the pool facility CLOSED!
I ordered champagne & chocolates, but they never showed. After complaining, just the chocolates showed, without the promised champagne. Needed a room change because the toilet didn't work properly...& more.
The... more

my grandma would have loved this place

the good: connected to the mall, chop steakhouse at the lobby, staff were really helpful and pleasant
the bad: the hotel is really, really old. the decor is tired, think floral wallpaper and drapes. even the toiletries smelled like those perfume-y loose powders that grandmothers love. sorry... my room was on the 3rd floor a few steps from the elevator... more

Lovely hotel

The lobby of the hotel was beautiful and the staff polite and helpful. The rooms elevator, halls and rooms were clean as was the pool area. We were confused about the breakfast, were not told about it and when my husband went downstairs and saw they had a breakfast they said 'you are not on the list' whatever that meant.... more

Great place to stay

We were here on business and had been booked in here by a client. Was a great choice. All staff were friendly and helpful, hotel lobby very bright & modern. Room was fairly large...think the only thing that I would mention here was that the carpets need a cleaning. Bathroom was large with lots of towels. Bed comfortable, pillows good.... more

Great staff

The hotel staff was absolutely wonderful! The lobby is amazing. they are renovating but we didn't even notice any noise or mess. The pool area is very nice and relaxing. its a bit of a gross part of the city so when you are inside the hotel if feels like a completely different place.

Elegant design. Has everything you want. Infrastructure is old so water drains, lighting, and even elevators are very very outdated.

Still a great hotel

The name has changed, and the property is older, but the hotel is still a great place to stay in Edmonton. We were able to walk to all the shopping we needed to do, to the Art Gallery and our dinner restaurant.
windows were dirty, that might have been because of the season. Front desk staff were friendly.

Another great stay

It's been years since we stayed in Edmonton, but we made a long weekend out of the 11/12 of April and stayed here, as we enjoyed our stay some years ago. The pool area is under renovations, but we were still able to use it. I'm sure it will be lovely when the renos are complete. The views from this... more

downtown Edmonton

The hotel has had some renos but needs more. see picture of antiquated temperature control system.
The underground parking at $31/day is steep. If you pay $45 per day extra for a better room, however, the parking is included. Thats what we did. An expensive way to get free parking.
The elevators were adequate to serve the 25 floors of... more

Exceptional Stay

Last week we booked the Sutton Edmonton for two nights to enjoy some city shopping and to attend the Oilers game against Anaheim. It was without exception the best decision we made. Having previously stayed several times at the Sutton Vancouver our expectations and anticipation were high. Let me say we were not disappointed!! The hotel staff were friendly and... more

Very. Very. Bad

I've stayed at Sutton Place in Vancouver -- clean, not "new" but upscale, updated in the last 30 years and... I'll say it again... clean.
Sutton Edmonton is terrible. The staff mean well (specifically their night security guy was great given the circumstances), and yes the hotel is planning to have "badly needed" (their quote) renovations but this place is... more

Needs a major update

I was expecting a very nice hotel as you would expect for a Sutton Place... Well it is not what you are getting. The place looks like that you are back to 1980's. They indicated in the lobby that they will be renovating very soon and beleive me that will not be a luxury, My stay at a Comfort Inn... more

Staff was rude from beginning to end

My husband and I checked in and he asked about parking twice. They didn't bother to tell us that we needed a parking pass. When he went back to the desk to collect a parking pass the were argumentative about giving him one.
When we went to the in house restaurant the next day there was a wait of 3... more

Good, clean, nice pool, due for an update

I was a little worried by some of the reviews saying the hotel was tired and dated, but we found it to be clean and usable. The rooms aren't as modern as most 4 star hotels, but it looks like they are on the cusp of renovating them (they had material samples and photos in the lobby) and it reflects... more

No towels to be found ... Anywhere

I check in and get to the room with the family. No towels on the room. I call the front desk and ask for towels. Two hours later, still no towels. I personally visit the front desk and ask for towels - I am told that they are out of towels, sorry - we cannot help you. I cannot even... more

Conveniently located in the heart of the city this hotel has comfortable bed, great access to the city centre mall, the best part is it's pet friendly! The elevators are a little scary and parking isn't always included in your hotel stay so make you ask when you book or it will cost you an extra 27 dollars. The lobby and pool area are stunning but are currently being renovated.

Below expectations for a 3.5 Stars hotel in its class

Although, the hotel is in a great location in downtown Edmonton, there's absolutely nothing to do there after dark. In addition, the hotel is located across the street from a sketchy greyhound station.
Parking is an additional $25 but there are free on streets parking in evening and weekends.
The hotel is dated and renovation was on going around the... more

great location

stayed at this hotel for two weeks on business. Check in was very quick and friendly. Room was large and comfortable. Had good sleep in the king size bed. Great location and easy access to Edmonton Center Mall by pedway as well as various office towers. The complex has the Chop Steak house in the lobby as well as the... more

Okay, but I doubt I'll return

I booked this hotel, as my husband and I stayed before and hadn't had any issues, but I was full of trepidation, having read some of the more recent reviews. Basically, the hotel was convenient to my convention at the Shaw, and was one of the better rates we were given for the area, so I went with it.
Pros:... more

Don't Leave Your Room

I struggled with this rating. The room itself was very comfortable and quiet. We slept well on the king size bed and found the pillows very comfortable. The bathroom was a little outdated, but clean.
Now for the rest...
Only 1 of 3 elevators was in service during our stay; made for long waits. And the doors on the one... more

This place is run down. If you have allergies than stay away, the rooms are heated by a central system that obviously hasn't been cleaned judging by the caked on dust from the vents. It's places like this that make me dislike Edmonton.

Close to all amenities

This is my second stay at this property. This is an older hotel with modern lobby charm. The rooms are older with an older AC system but my room was cool and warm enough. The front desk staff were friendly and accommodating. The best thing about this hotel is proximity to restaurants and the downtown mall. Everything can be found... more

Dirty room and poor service

My husband and I stayed at this hotel because our holiday party was hosted there and the company paid for our room. It took forever to check in, and then we got stuck in the elevator. You have to swipe your key and then hit the button, and it simply didn't work and the doors wouldn't open. The staff said... more

So so stay

My boyfriend and I stayed at this hotel in September for my birthday. I will have to say I have mixed feelings on this place due to a few factors.
Pros: Room was nice, location was great walk to the mall.
Cons: Check in took a while, parking in front was a almost impossible, getting vallet parking you have to... more

Good location but

This hotel is not up to usual Sutton Place standards. It's an overpriced dump that offers dirty, small suites, poor service, mediocre expensive food and it was chilly.
It may improve when the renovations are finished but not unless they train their staff.

Great place to saty

I love this place...well located and you can shop without going outside! there is a passerelle from the hotel to the shopping mail which is very convenient!
there is a little starbucks cafe on 2nd floor and the lady working there is super friendly!
The restaurant at the hotel is simply amazing...food is awesome and the staff is friendly!

Good stay but some issues

Room was clean and well appointed. Had an issue during my stay but the manager, Mr. Harris was very professional and dealt with it to my satisfaction. Would return. Location is excellent for downtown business and shopping. Some construction was ongoing during the stay which made for some inconvenience, but nothing major.

Disgusting

The star review does not match the rating for this hotel. It is completely outdated, un-kept, dirty and barely deserving of a 1 star. During my travels to remote regions I have spent nights in motels that far exceeded the quality of Sutton Place.
If it wasn’t for the fact that I arrived late and had to leave early (booked... more

Great Hotel

We love this hotel! Yes, there was a wee bit of construction that only affected part of the lobby and the parkade elevator, but did not bother us. The bed was the best part of the hotel. My wife and i travel a lot and have never had such a good sleep as we did here! The mattress is incredible!... more

Chilly....please fix the heating

Agree the incomplete renovations in an inconvenience but I was mainly disappointed with the cool rooms. Despite having the thermostat cranked to the highest setting, I estimate the room temperature was around 15 celcius (or 58 Fah). 3 out of 4 people company staying here (on 4 different floors) found the rooms cool/cold....so you have a small chance of getting... more

overpriced, construction and simply dirty

Stayed for a night while while on business in Edmonton. The place is overpriced and of little value. They advertise and sell room as renovated even though the renovation was done 5 years ago. Construction is still ongoing. The only pro is a central location.

Construction

The hotel was under contruction when we arrived, which wasn't disclosed at the time of booking. Staff was unaccomodating, our vehicle was too large to fit in underground parking so we had to park down the street, that makes me extremely uncomfortable in downtown Edmonton. Parking was not included, probably my own fault for not looking that up. Our room... more

Edmonton High Rise

This hotel is in the process of being upgraded and the rooms though large and comfortable need a make over. The location is great, smack in the middle of town not far from Churchill square and the shopping malls. The pool on the top floor is of a reasonable size but the gym is quite small.

Sutton place Hotel

Whilst this Hotel is very Central in downtown Edmonton they need to update on Customer skills front desk. I don't like being spoken to when a discussion is going on with her Colleague plus ear phones in her ears. No eye contact.No kettle to make a hot drink tea, what happens when you don't drink coffee???Room service meal was disgusting,... more

Good location, Average rooms

Hotel is situated in downtown Edmonton with easy access to all downtown amenities. Hotel lobby was under renovation. Some aspects of rooms are getting dated, but they are large and comfortable. A bit of noise from traffic even on the upper floor where I stayed - but just left the furnace fan on and it was blocked out. Had no... more

I stayed at Sutton Place for 6 nights while working in Edmonton. I really enjoyed the hotel and was not put off by the renovations at all.

Pros:
Chop Restaurant - Never have I been to a more welcoming and fun hotel restaurant. Five stars to Joshua and the gang for being such attentive servers.

Stuff in the room - I stay in a lot of hotels and I really appreciated the freebies (bottled water,... more

Quick overnight trip - easy downtown access

Renovations were a bit of a pain and would have liked to have seen a discount for that.
There was no bathroom exhaust fan- would like to see that added.
Friendly staff. Great food and room service.
Would like to see a speedier way to check-out, was very tedious to stand in line- perhaps express checkout as an option.

Location Is Key

I took a gable with a Hotwire website and ended up with The Sutton Place. After telling people that I was staying here for a wedding, people assumed I was 'classy' and had a lot of money to blow. Luckily, the price is right and the location is worth it. However, the hotel is indeed old and the rooms could... more

I have never written a review but am compelled to write something about the brutal customer service we received here

The initial issue was that they gave away our room with a two beds but told us it was our mistake (despite us having a confirmation printed out confirming we booked a room with 2 beds) and kept trying tying to give us a room with a bed and a cot, repeatedly claiming there were no other options. Finally, after... more

Very nice hotel in the heart of downtown Edmonton

Stayed here for meetings in Edmonton in late September 2013. It's a very nice hotel in the heart of downtown Edmonton; attached to major shopping centre Edmonton City Centre by the city's outstanding pedway system, as well as to office towers and other facilities. The staff were wonderful; the room was nice, large and spotlessly clean. Large flat-screen TV. Check-in... more

Not a good hotel

Front desk staff were impersonal and provided little or no information on the hotel nor its surroundings. There were line-ups at the front desk both on check-in and most other times, staff seemed overwhelmed and irritable. Hotel is not in a good location - very close to the YMCA so many vagrants and homeless folks around and not safe in... more

The hotel is nice enough (the room was clean and comfortable), but the customer service was terrible -- rude, unhelpful staff who just wanted to tap away on the keyboard and not look at us or talk to us. The hotel is undergoing renos, so it looks half-finished in the lobby and there are dangerous edges of floor everywhere and dust and tarps.

Breakfast is NOT included as stated on the website... more

Booked a room for 3 people. We got 1 bed and a mostly vacant stare from the people behind the counter. No other rooms available, No cots because they ran out. Not even an apology. I heard a group beside us having the same issue. Plus a guy with a knife in the lobby.
Epic failure, I am in you.

Not bad but horrible internet

if you plan on being connected with the outside world at all do not stay here. at first glance the hotel is not bad and the restaurant is pretty good, but I stayed here for a week and the internet was so bad and the hotel staff so uncaring that I cannot reccomend this place to anyone. L

Needs to improve

The two nights I stayed here were okay, despite the ongoing renovations. The room was clean and comfortable and I found the staff to be friendly and helpful. The rooms are a little dated but maybe they are included in the overall renovation plans. For now I couldn't rate it better than average.

location is great.
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Hotel is under renovation, dusty and noisy. Front desk staff did not understand that, a person in line at the front desk comes BEFORE a phone call. Staff was surprised that as a business client, I was actually willing to pay for "business" services. One front desk clerk never knew the answer to anything - she always had to ask someone else. Front desk clerk was... more

Staff were friendly, room was clean and comfortable, nice bed
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The renovations next door were disruptive to the conference I was attending at the hotel

Overflowing toliet and no one seemed to care

We stayed here one night. This is not an upscale hotel. They have redone the lobby but the new couches are already stained. After a regular flush of our toliet it began to overflow. We immediately called the front desk and they said they would send someone right away. 15 min later the water was overflowing into the room. We... more

Would not recommend

When we called to book this hotel they did not advise that the hotel is currently under renovations. The front desk staff are very slow and you wait for calls to be answered and in line to speak with staff.
The rooms are very very dated, they could spruce them up with better bedding...
The indoor pool was freezing. Parking... more

Trying - But Still Not Good

Stayed here for 10 nights and had the hot water in my room at just above body temperature, room service a complete disaster, and a manager that made me feel like I was doing something wrong when I called to have something fixed. They seem to be trying to live up to Sutton Place standards, but just not able to... more

Under renovation still

It's been a year since I last stayed at this hotel and they are still undergoing renovations. Now they are working on the lobby. Next will be the rooms. I am sure by the time they are done, this will be an excellent property but until then you might want to rethink staying here unless you are just looking for... more

Some issues but it ended alright

I booked the room from their website several weeks before my stay and there seemed to be some troubles with the staff getting the info. I would make reservations by phone next time. The room itself was clean quite and comfortable. Yes there where cracks in the tiles of the bathroom, but it was clean and spacious. The queen sized... more

Central location

For downtown Edmonton and especially in winter months, have plus 15s that can take you anywhere without walking outside. Edmonton Centre with shopping is adjacent. Has been updated but it took forever to do. Rooms are comfortable, breakfast included is nothing more than stale pastry, boxed cereal and fruit that has seen better days.

What you see is not what you get

We booked this hotel on line and they said parking was included, but when we arrived at the check in they told us that we have to pay for every night we stay at the hotel.
The final rate was much more expensive that if we would booked in a 5 star hotel.

Great and friendly service, but no wow-factor

Sutton Place Hotel is known for class and outstanding customer service, but it was obvious that this particular hotel is in dire need of renovation. Our room was a descent size, that included a clean and comfortable queen beds. I probably expected a bit more for the price we paid, and I was extremely shock to learn that local calls... more

Due for a renovation

I was a frequent guest here 6 years ago and was always happy with the hotel. I recently stayed here and discovered that nothing has changed with the rooms (at least the room I stayed in). The restaurant is new, not sure when they added this, but it looked quite nice. I wasn't able to eat there so I cannot... more

The hotel desk did not have our reservation on the system from you. And
the hotel was full. Fortunately the staff went to their central
reservation Center and was able to locate it using Booking.com. I
don't know whose problem this was either Sutton Place or yours but
it took an hour to sort it out. I really appreciated the staffs effort
to resolve the issue.

Tired? So is this Hotel

This hotel was disappointing, not a disaster, but it just felt tired. The line to check in was always 5 or 6 people deep. One elevator wasn't working when we were there and even with all three elevators going it seemed that they would be insufficient. Our bathroom didn't feel as clean as it should have, especially the bathtub/shower. The... more

Great Staff

We found our stay to be very pleasant. The room was large and comfortable, good bed! The maid staff vey thorough. Concierge and Security were very friendly and helpful, even suggested a great restaurant with a patio. The front desk ladies were excellent, very nice friendly and professional. We will be back.

Well,hotel was really nice'n quiet, clean, front desk people were nice. but
I booked this hotel for 2 adult and one child(she is almost 12 years old) and we got one king size bedroom. One bed for 3 of us!! I couldn't believe that! We were too tired to complain about that and we had too many things to move. We stayed in that room two nights and of course we couldn't sleep well.
I'm not sure... more

Got what I thought was a decent deal on the room only to show up and get jacked 26 dollars a night for parking. Not cool - Super 8 would have been a better choice - parking is free and a breakfast thrown on for about the same room style and price

We thought the Front desk and doorman were excellent and would try their best to help you. Especially when I brought down the used condom box to them and also when I advised them of lack of towels and bath mat etc.
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Housekeeping... we found a used box of trojan condoms in our closet and had to call for extra towels on the Saturday and were without face cloths and a bath mat. Also when the... more

Room not that clean and poor quality bed. Dated and needs refreshing.

paying for local calls and for parking, staying in the hotel both should have been free

View from 24th floor is amazing. Small rooms but very cozy and clean.

Staff was rude and dscriminating and keeped chargung us diffrent costs
everyday will never stay there not impresed

There are no comments available for this review

location staff were friendly
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quite pricey

Great restaurant called CHOPS
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An extra $100.00 in charges (taxes)compared to the quoted charge from bookings.com

The bed was very big and great for two people. The location was right downtown and close to many attractions/restaurants/bars/shopping. The shower was really nice, it had good pressure which was nice for a change.
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couldn't open the windows in the room, it got really stuffy because the a/c wasn't very good. Chopped steak house in the lobby was some of the worst service I have ever received... more

Rooms are very dated, and not the cleanest. Amenities are also not the best for the price and star rating. Doesn't qualify as a 3.5. star hotel. Service was pretty good though and having the CHOP steakhouse right nest to the lobby. Hotel location isn't bad either.

Spent just one Saturday night here for a birthday.
The view from the pool/Jacuzzi on the 26th floor is lovely.
The lobby is newly redone and the decor is definitely fresh, but it seems a little bit out of place with the rest of the hotel. The rooms show their age, wallpaper peeling, bathrooms could use an update.
It was very clean though, and staff were available and attentive.
I would class it... more

Hotel is part of shopping mall
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Plain room was very expensive

the food was amazing the room was very clean and bright
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the extra cost for parking

Location.
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No spare towels in the room. We only had two towels. No spare pillows in room. No spare blankets in room. We were booked into a king bed and our room had two double beds. All in all, very disappointed for money spent.

Nice beds
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rude hotel guests

Very nice hotel right in the heart of Edmonton, the chop restaraunt was very good, with very friendly staff, all in all, pleasant stay, would recommend to others, thanks for keeping a clean hotel.
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Just the staffing on the front desk not too friendly, and wasn't happy about them taking almost eight hundred dollars, from my credit card, even though was returned, and the parking charges 26:00... more

I booked a king room and when I got there they had given away my room.
Yes I was given a discounted rate on a double queen bed room but I
won't be staying there again unless I have no other choice.

Central to what we wanted to do
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Had to pay $27. per night for parking and $1.00 per phone call. There
was a discrepancy in the amount they charged and the amount Booking.com
quoted. I had to argue for the Booking.com quote

No breakfast included in the price.

downtown location, good steakhouse in hotel
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lobby is shabby looking and not real clean. The room we had was old and tired. In need of an update. No gift shop/convenience store on the property.

The pub in the building very friendly excellent staff

Swimming poor and hottub .

The Chop restaurant is a nice added touch.
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No Starbucks and no gift shop open yet.

I stayed in a deluxe king room but it wasn't any better than a regular king room at your average holiday inn. I thought this hotel was supposed to be a little more high class. Also the room didn't have a refrigerator, you would think one of those would be in a deluxe room.

family time
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overrated

the staff was friendly and very helpful

Tired, would not stay again

Very comfortable beds, clean room
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Hotel is very outdated, needs renovations. Appears some reonvation was being done in the lobby. Also, elevators were very slow and one of three was Out of Order. Was staying on the 25th floor and one time, it took 15 minutes from the time I pressed the Down button on the 25th floor to get to the main floor because elevator took almost 10 minutes to come... more

Room was not clean and the linens were dreadful - the staff were matter of fact and did little to make me feel welcome. I will never stay there again and I will be sure to post a travel advisory to ensure others are aware of your poor service

Excellent value for money. Location next to YMCA gave cause for concern initially but this concern proved to be unfounded. Would recommend it .

The Sutton Place was terrific - from the friendly staff to the very clean and comfortable room. The pool was great - good hours, clean and private. Good security.

Them asking me to purchase toothpaste!!! It is complimentary in nearly all 4 star hotels

The pool on the 26th floor was very cool.

Staff, location, and convenience
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It's cold. Stayed their twice and no matter what we set the temperature to, it never warmed up.

Decent but dated hotel. Convenient location, especially being connected to the downtown pedways and City Centre mall.

Really enjoying downtown. Walking wherever I want to go. The people at the hotel are very friendly and welcoming.

nice hotel valve for money...all services close by.
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there is no free parking for hotel guests..had to pay $ 23.00 more..on booking.com says private parking available for $ 15.00 more... more

The reservation system messed up and they were great with accommodating us once it did.
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There was hair in the bathroom on wall and tub, yuck... more

The room accomodations were very nice and the bed very comfortable. Front Desk Staff was OUTSTANDING!
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The interior of the lobby were very dark and depressingly dated. I could tell that some work was being done to add the Chop steakhouse which will be very a modern contrast to the lobbys stale look. I was very dissapointed in the business center or the attempt at one that you have in the... more

The beds were comfy.
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We had a terrible stay at The Sutton, first of all we were registered for a King size bed but got 2 queens/double, we didn't care tho. The window howled all night, making it a terrible nights sleep. Thirdly, at 3:00 am there were people in the hallway yelling, knocking and slamming the doors right by our room until 5:30 am. (they finally settled down once the pizza guy... more

Nothing. The facility is run down and no where worth the price they charge. Only reason I stayed was no other properties in the downtown core where available.
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Dirty carpets, very old fixtures, wallpaper peeling.

Dirty and old. Desperately in need of a reno.

Enjoyed the pool and jacuzzi. Beds were comfortable. Good location for downtown.
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Cleanliness of rooms was poor-dirty under beds. Hotel and rooms were dated-not like photos of hotel. Mold in bathrooms and poor water pressure. Hotel parking was expensive and not included in price of room.

Located downtown and close to the mall.
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I got to the hotel ask for my room and was told I don't have a room
booked. I showed the front desk agent my booking confirmation but she
can't find my name. She then phoned the main reservation person and
asked about it and still can't find my name. She then went talk to her
manager and told her about what is happening, then asked me to wait and... more

Only spent one night, but appreciated generous room size and bathroom. Breakfast was fine, but the room a little dark ! I would certainly stay there again if the opportunity arose.
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As above, breakfast room a little dark ! But they were renovating the restaurant so maybe this is not the usual breakfast venue.

it was cheap and the room was big and clean. worth my money

Hot tub and pool
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Suite. First I opened my suite door... There was something smell
like dusty.
refrigerator was running noise. Curtain cannot be closed 100% so light in the morning was annoy. There is no way we knows where the pool and hot tub would be.. No information in any paper forms. I phoned lobby and asked them where it would be when it would be closed

worst service ever

Everything was really good..
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I didn't book directly with the sutton place I book with booking.com
they offer things that The Sutton didn't even have they said I could get
a king Size room with pull out sofa And I had to take a diffrent room
Because there is No king size with pull out sofa

There are much better options in downtown Edmonton at thistle much
option. They charged extra 23 $ per day for parking . I would not
recomend it .

Was at different location than advertised

Budget friendly and location.

Location
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Everything else -- The room was not clean -hair on the floor and in the tub of the bathroom, the front desk does not pick the phone, and house keeping never retruned the call for a registered message. Barely a two star

Getting old and tired

Definitely in need of an update. The bathroom was pretty bad, shaky pipes and some descaling needed on shower head. Very old fixtures and housekeeping sure needs to improve, lots of hair left in bathroom. Yuk.

In a word, disappointed. I attended a Christmas party at the Sutton Place last night; we were in the Vintage Room.

Definite pros: the room was quite nice, the acoustics were good, I liked the lighting, and....y'know, I just can't think of a fourth.

Here's the list of cons: the food wasn't great, the plates were smaller portions than I expected, the bathrooms were down a hallway and you had to... more

Downtown gem!

This hotel was a great value for the money! Located in the heart of downtown, on a cool autumn day I didn't even need to put a jacket on to enjoy shopping in the core, as it's conveniently connected to the pedway system. The room was excellent, large, clean, and quiet. I happened to arrive at a particularly busy time, but the staff expediciously handled all the guests checking in in a timely... more

Overnight Stopover

Hotel was nice. Room was clean. It is not a super fancy hotel no concerns about the room. Would stay there again next time.

“The hotel was great! comfortable beds, nice decor and friendly staff.”

I wouldn't stay here again

I arrived at the front desk and they didn't have any record of my reservation. [...]. It took me over a half hour to get this straightened out and was a complete pain in the... I then checked in and had no internet access in my room. WIFI is horrible in this hotel (particularly on the 26th floor). I then tried the WIFI in the lobby and it was lousy as well. I literally had to plug my... more

There are some things about this hotel which I really liked, and some things that kind of got on my nerves.
Things I liked: 1) Rooftop Pool and Jaccuzzi - beautiful, although I suspect the view might have been better had some other buildings not been in the way. 2) Proximiity. We were right downtown.
Some things that were mediocre 1) The whole building feels a bit 70s. It's not really, but it... more

The Sutton Place Edmonton was

The Sutton Place Edmonton was a great choice for its proximity to the Edmonton City Centre complex. It's connected via pedway to the complex, which means you don't have to go outside. The room was very comfortable and the staff were helpful. There's no gym in the hotel, but as a hotel guest you get a preferred rate at the gym in the attached complex. Only downside was the walls seemed a... more

Watch out for BED BUGS

I stayed in this hotel May 28 & May 29. The staff were great but the first indication I had this was not a 4 star hotel was waking up in the morning to an awful smell in the room. House keeping came and advised the plumbing lines were plugged causing the foul odor. Instead of moving me to another room while they repair it they send in the plumber while I am in the room. Not exactly relaxing or... more

Not the Best

Stayed here 3 nights and it was ok but certainly not a 4 star. As others have said it is dated and the carpets and fixtures need updating. The worst was the noise with kids running in the hallways and nothing done about it (well after midnight) by staff after it was brought to their attention by numerous guests. The restaurant is expensive for what you get.

I had to come here for a job interview because it was a company from out of town and they just rented a boardroom here for the day. My experience was mixed.

Wen I first walked into the hotel, I thought it was beautiful. It's got a classic, elegant look to it. It's very old and rich, almost antique-like.

I went to the front desk and told the girl there the name of the person I was meeting and... more

Excellent hotel

Everything good except that the parking is too expensive.

The Sutton Place hotel is an older hotel but very classy. One of the nicer hotels in Edmonton and probably second best downtown.

The rooms are nice and most have a view of downtown. It is also located in a good spot just a few minutes walk to Jasper Ave. I also know many musicians that have concerts here in Edmonton stay at the Sutton Place Hotel. So if you are a huge fan of a certain act you... more

This is *NOT* a 4 Star Hotel!

This may have been a 4 star hotel in 1981. I guess for the price (week before Christmas) the value was OK. But normally I would NOT stay here again. Everything worked OK, and was reasonably clean, and service was OK. But the whole place needs a MASSIVE renovation, particularly the bathrooms. I am not a fan of chipped enamel in the sink of a "4 star" hotel. The local Motel 6, OK fine, but not a... more

Bright, clean rooms, helpful a

Bright, clean rooms, helpful accommodating staff.

I've stayed at the Sutton Place Hotel a couple times. It's a very nice hotel that's makes me feel like I'm upper class. The hotel is kind of old, but I appreciate the elegant atmosphere.

One of the times I stayed here was on New Year's Eve in 1999 (I think it was called the Sheraton back then). Everyone was worried about Y2K and the whole city losing power. When I first walked into the room,... more

Sutton Place Edmonton

Great

Very well appointed, beds were great but the staff were a little surly.

We would recommond this hotel as an acceptable and fairly economical hotel in downtown Edmonton. It is not the place for a special occasion or vacation ( ie. not a resort or a destination property) but if one is just looking for a decent place to sleep, it was good value . It was clean and the bed was very comfortable. The linens were nice, except for one very thin, worn-out pillow. The staff... more

I would recommend the the Sutton Place Hotel Edmonton. The location is excellent and the price was definitely right. It is a bare bones hotel - no luxuries at all, but it is clean and relatively new and well-kept. Very good value for money and it met my expectations.

Would most certainly recommend it to others. The room was very comfortable and clean ,the restaurant meals were great. This is the second time we have stayed at this Hotel and we think it is good value for money. The staff are very friendly and they all looked after us well. We arrived early and they said they would bring forward the preparation of our room and have it ready in 45 minutes,... more

Staff were great nut I received a smoking room when I do not smoke. Hotel could not change.

Great value and service

I was here on business... I stayed on the 24th floor in a deluxe King room. The King bed was very comfortable.... I don't usually sleep well in hotels but I had not waken up once throughout the night. Staff are really friendly and helpful. You need a hotel room key to access the hotel elevators so that added to the security of the hotel. Hotel room was clean although the carpet pattern may not... more