Suited the purpose

We got a deal to stay here before a flight- it was a great deal because you could park there the entire time you are away. Also the queen suite is "sweet" when you have a baby to sleep in the other room. Also the pool is a nice plus.

The worst stay I ever had

I stayed in this hotel for one night and the experience I had was terrible. I came late so I slept late and morning the drill sound wake me up. If you have construction going on you should inform during check in. The wifi does not work. The front desk staff who was saying he is manager is worst manager... more

Good airport value, but hard beds

Got a good deal here for Wagjag to park our cars during a recent flight from Toronto to our vacation spot. Rooms were large and service was good, but the beds....hard as stone. Made it difficult for us to give this hotel a higher rating.

Good Stay

After another dreadful day of travelling with Air Canada, we were placed in this hotel for the night, we checked in at around midnight where the staff gave us an upgrade as the Airline had placed us in a room for two people when there was actually four of us. The staff we encountered were friendly with a special shoutout... more

Leaving unsure if we want to return for our next reservations

After being referred here from many of our family members bragging about how good it was. We left unsure if we will be returning to our next reservations.
We had a queen suite room. Amazing because all 6 of us could fit in it (2 adults and 4 children aged 8,5,4 and 7 months.
There was a small fridge (and... more

Good Park and Fly Hotel

Just got back from a 2 week western Canada Trip-Stayed at this hotel with a wag jag coupon. $79.00 one night plus 2 weeks parking.Hotel had a nice room and the shuttle was on time to the airport in the morning of our flight and there about fifteen min after we picked up our luggage.Would definitly be staying at this... more

lots of changes

We have stayed in this hotel many times over the years when it was Stage West - a family favourite because of the large suite style rooms and the water slide; Got a good deal with wag jag so decided to try it again. The rooms looked exactly as our last visit. Found everything clean and comfortable. We noticed that... more

just ok

good price with Groupon. Covered parking was under construction so we were told to just find a spot wherever. Room was fine. We left early and the breakfast wasn't open so can't comment on that. Shuttle to the airport was no problem. Upon our return, called then waited in the correct area. Called again after 30 minutes. Called again and... more

Nice hotel with a lot of potential

I always like to start off with what was best.
We had a room with 2 queen beds. Our room featured a sitting area off the sleeping area with couch, chair, fridge, microwave and a second TV. It appeared that our bathroom had been remodeled and featured a large walk-in shower with glass panel and no door and oversized rainfall... more

Bad shuttle service

You can't beat the $79.00 price for this hotel with 2 weeks covered parking. The room was large with a separate bedroom. WiFi was SoSo. Shuttle at 6:30am to the airport was fine. This is were the good news ends. Upon our return we called the hotel and were told the shuttle would be 10 to 20 minutes. After 30... more

It was an average experience

My experience in this hotel was okay, the first room we were given had no fridge, microwave or ac. We complained to the manager and switched us to another room, could have been a better stay.

Good, has been better

We have stayed here several times. I know it can't always be perfect, so I hope that someone from there reads this.I have enjoyed impeccable service from staff above and beyond. This visit was lacking from the change in their shuttle service, as well as the little things. Usually no problem with getting working appliances. Coffeemaker out, microwave not available, extra towels seemed a hassel.... more

Great Hotel but shuttle problems

The hotel was great and I would go again. Close to the Airport, room was clean and very comfortable. My only problem was with the shuttle service. When I returned from my vacation I called for the shuttle, was told 15 - 20 minutes. 45 minutes later I called again was told the shuttle had been there and there would be one there in 5 - 10 minutes. I told them I had not seen the shuttle, confirmed... more

Terrible shuttle service far overshadows otherwise good service in hotel

Stayed on a forced, last minute layover. We waited over an hour for the shuttle then paid $34 Canadian dollars for a cab.
The room smelled of chemical air freshener,but was reasonably clean. Bathroom was renovated + sparkling. Hot, hot room- no operable windows; air conditioner not working. Reception staff courteous but a mouse ran across lobby floor while registering.... more

You get what you pay for

A cancelled flight had me in this hotel courtesy of air canada. After an hours wait for the shuttle bus (small shuttle but a plane full of people) everyone had fun trying to take photos of the mouse scurrying around the lobby. The room was spacious, the staff was courteous, but the shower did not work and when I wanted... more

Great place to stay

Although they didn't have the room we had originally booked via bookings.com they were able to accommodate us with a slight upgrade for the same great price. We found all the staff from the front desk to housekeeping to be very friendly and accommodating. Our room was clean, spacious and the bed was very comfortable, the sofa bed not so... more

Affordable stay near airport

Very friendly and helpful staff. Shuttle service to and from the airport was convenient. Excellent value. Due to construction, some of the services were unavailable (i.e. swimming pool, gift shop). This did not impact our stay too much. Overall, we were satisfied with our experience.

very spacious rooms

This hotel was a very nice surprize the rooms have then own living room.The bed are really comfortable and i found the staff friendly and helpful. They are in the middle of renovating right now so make sure you book a room away from all the noise.I found the pool and hot tub a little chilly.They offer a continental breakfast... more

Just average

We stayed at this hotel during a weekend for a wedding. It was just an average experience. The beds were comfortable and bathroom decent but wifi connection is spotty. I had a better wifi connection in the Caribbean. Also the air conditioner makes a thumping noise when it shuts off which woke up my baby several times, it was extremely... more

Painful shuttle service

We booked a night at the SW hotel, which included parking & shuttle. The hotel was comfortable enough & the shuttle to the airport was fine - but on our arrival back it was over 45 minutes from our call to the shuttle's arrival. We waited at C22, and saw other hotel shuttles 2 times & one 3 times during... more

Sleep and Park

We stayed here about two weeks ago before flying out the next morning. I was hesitant of reviews but decided it was a good deal and we would take advantage of it. When we arrived we were quickly checked in and booked our shuttle for the next morning. Our room was larger then expected and very clean. We decided to... more

Shuttle service is horrible

I stayed at this hotel as it was cheaper to get a room here and park, than it was for park and fly. As I had a flight the next day I booked the shuttle right at check in. The front desk clerk asked when my flight was and I told him and he booked me for a 1030 am... more

Very favourably impressed

On the advice of our travel agent though I was very hesitant, we stayed here. We were both pleasantly surprised. Our suite ( which we were not expecting) was comfortable and very clean. Yes, the rooms need updating but as a sleepover before flying out it was fine. The reception area staff were all pleasant and helpful, even when an... more

I slept in

I had booked the place so that I the friend who picked me up from the airport in Toronto and I would not have to drive back home after a late flight in from New Zealand. The last thing i needed was hassle, and I didn't get any. The bed was wonderful, place clean and check-in was quick. I forgot... more

quiet and convenient west end Hotel

I recently spent 3 nights at this hotel. It's an all-suites hotel which gave the room the feel of home rather than the impersonal. Lot's of parking and actual running elevators!. Seriously some hotels don't have enough elevators and often leave you waiting for 5-10 minutes while the 1 out of 2 elevators slowly works it way up and down. That's not the case here. There were large groups in over... more

Disappointing

We choose this hotel for our quick stay as it advertises a beautiful water slide and pool. Upon arrival we read the slide times and noticed that there are specific times it is available (which is not advertised). As the time approached and we headed down for an enjoyable water slide experience for our kids, we were informed that they... more

No slide

We booked this hotel for a recent dance comp so the girls could use the heavily advertised slide!! Check in Friday and read that the slide wasn't open until 5. Came back at night and it was still closed. Upon asking we were informed that they don't open it regularly anymore and wouldn't open it during our stay. Needless to... more

A pig in a suit is still a pig

I would guess that SW recently purchased this hotel from another chain given the renovations and the paper sign out front. First we drove by because there was no sign easily seen. The outside was shabby and run down looking. The lobby however was beautiful, marble and elegant. The staff were a bit cold and not that friendly, they charged... more

Don't waste your money

This place is brutal checked in for a hockey tournament requested a joining room when we booked given the 2 room numbers we would have get to the hotel and find out they don't have joining rooms for king bed rooms. So either the girls doing reservations have no idea or no training. We were quoted a rate when booked... more

I nite stay before heading to mexico

This hotel was recommended to us by our travel agent (selloff vacations).
We wanted on site parking with transportation to the airport. We stayed for 1 nite February 20, 2014 before we flew out. The hotel was under renovations with no restaurant available however located in an area with lots of restaurants around the area. Our room was great....French doors... more

Good for the night before a flight

Stayed there the last day of january before travel and met another person there so we had two cars to leave for the week.It was one of the few hotels I found that would accommodate two cars that wouldn't charge an arm and a leg and thats why I booked there. Its an older hotel but the room was large... more

Stay Park and Fly at SW Hotel

Our room was clean, spacious and very comfortable. It was lovely having the extra sitting room space and the bar fridge. The hot tub was great but unfortunately the pool was too cold to even consider going in - something wrong there - we were disappointed in that. The covered parking was wonderful and made it very convenient for collecting our car back upon return without having to clear off... more

Very nice

Spent the night prior to an early morning flight. The SW Hotel suited us just fine. It was clean, staff were friendly, plenty of restaurants within walking distance. We booked and got a one bedroom suite. It was on the small side, but adequate for what we needed. I would stay here again (we are actually, on our return flight)

Horrible service for a layover

We had to stay at this hotel on our trip as our airline missed our connection. It is a good distance away (15-20 minutes), so also inconvenient.
The room itself was dated, with noisy traffic, sandpaper bed sheets and peeling paint on the walls. The room had no hairdryer and we requested one TWICE, but still did not get one.... more

Closed kitchen, bad backup plan

The reception desk does not answer the phone for internal calls!!! Called five times, left it ringing for minutes, no one picks up. What if there's an emergency?
At our arrival, we're told the kitchen is under renovations, so our ONLY option is to order from Boston Pizza. This one partner restaurant SW decided to partner with is completely unable... more

Average

After 7 a.m. there was no hot water for shower. The heat control was either too hot or too cold. The windows and vents rattled in the high winds outside.

Fantastic stay. Was very pleased with the service and ammenities in the hotel. Highly recommended.

Unique Quality: Though it has a small indoor pool, the main attraction is a gigantic water slide that leads down to the pool...which would be fantastic for kids. They also have a great breakfast buffet and free wireless internet in all rooms.

Park and Fly Excellence

This hotel is offering a great value service for those who need a hotel room prior to / or after a flight from Pearson International. The service was very good. The drivers very prompt, polite and helpful. The front desk was efficient. The suite type room was very comfortable.

Great place to stay and was cheaper than airport parking

It's not super close to the airport but the staff were great at dropping off and picking us up from the airport and was less trouble than airport parking.
The rooms are spacious - although we were only there for a few hours - LOTS of room to park your car - they have a parking garage - so didn't... more

Below Expectations

We book Park and Fly here because everything is in one location. At first we couldn't find the name of the hotel as it has changed. Then we found out that everything was closed and had to walk to a restaurant in the cold after we booked in. We book here so that we don't have to leave the hotel.... more

Falling back into the 80's

One word-dated. One in our party had reservation lost but they accommodated. Guest had confirmation number even. We had issues with wifi as it dropped and could not connect a number of times. Our laptops never worked. Filter on searching location. Thought Buffalo Wild Wings was a porno search once.
Did not pre checkout under the door so 10 min... more

fits the purpose

There for a quick family stay due to death in the family, just needed some place to rest my head. And it met it's purpose. Nothing to speak about, no wow factor. Price was great and it was conveniently located. I really liked that the main bedroom was separated from the living area which gave us privacy from the kids. Oh! And at check in, they couldn't find my reservations - not good for... more

our stay at SW Hotel Toronto Airport

We stayed at SW Hotel Toronto Airport on January 3,2014. First they neglected to tell us everything was closed due to reno's the restaurant, the lounge, the pool, the shops- everything except the rooms. It was freezing in the lobby and while in our room the fire alarm went off, we went to the lobby 15 stories down and nobody... more

An Absolute pleasure to stay Here

Due to the Toronto Snow Storm, we were forced to stay in a hotel for a night. The SW could not have been a better choice. It was reasonably priced, clean, and very roomy, The bed was luxurious comfort for our weiry bodies. The staff was amiable, courteous and very professional. The continental breakfast was good and sustainable. The best... more

well worth the price

We stayed at this hotel for three days. We found the room to be clean and comfortable. My only complaint is the the key expires every morning and you have to get it activated. There was no mention of this when we checked it. The first time it happen we were not please that we had to good downstairs and... more

Horrible. Management is incompetent. No heat in winter

This hotel can't handle the business it's getting. They offer a free shuttle from the airport, but the demand for shuttle service far outweighs the availability.
We ended up taking a cab there, but that wasn't the worst part: the front desk informed us that while we could book a shuttle for the next morning, the only availability they had... more

Cleanliness is not a priority

Truly, the dirtiest room I have stayed in.
Upon entering the room and doing a quick check of the accommodation; in the washroom I found hairs in the bathtub, washroom walls were filthy, the tissue dispenser full of grime, and the best part was the long black hairs folded in the washcloth!
When checking the beds, the amount of "stuff"... more

Business Stay

Hotel is dated and needs an update, however the rooms are large and comfortable. 2 flat screen
TV's and comfortable seating was nice. The beds were very comfortable and the linens top drawer. Don't expect hotel services for a while as they are in transition. Great rate and friendly staff made up for everything!!

Not ready for prime time

This hotel just changed ownership and is undergoing revonvation. I get that means you've got to cut some slack however there are a few things that simply should not be
1) you should not be checked into an occupied room so you walk in on another half naked guest. After hauling your stuff back to the front desk you should... more

might off been nice at one time

So we got stuck in Canada because our flight was late coming in and missed our connecting flight so Air Canada put us here.
It took awhile for the shuttle to pick us up at the airport, so maybe they should come by more often. We waited for about 45min before they arrived and saw the other hotels shuttles at... more

Clean Comfort Friendly

The room was upgraded to king. Coffee maker in the bathroom :(. The staff was very friendly and cooperative especially Ms Keerthika and Ms Jennifer. The room has two TVs but no digital cable(should upgrade from analog). The location is good and a restaurant is across the street. Overall a good hotel

Unsatisfactory experience

Booked this hotel for proximity to airport, price and because of the waterslide for children. Lobby looks nice, but overall hotel is run down and in need of updating. Waterslide run down and rusty. Pool smelled. Room was fine. Restaurant was not open - no walkable restaurants near by except McDonalds. Staff I dealt with were not professional. Got home... more

Extra charges when booking thru Expedia

We used this hotel for an over night stay before leaving for the airport the following morning. We specifically chose this hotel so that we could leave our car there during our holiday and I called the hotel to verify that parking would be available at no extra charge. Unfortunately they failed to inform us that they charge an extra... more

Happy Toronto Stay

My stay was related to a 2 day special event at the hotel. Loved the free shuttle from the airport!
I was so happy with my room because it turned out to be a bedroom and living room area. Our events went well in the facilities. The only low point was the understaffed restaurant. I was thrilled to have a... more

Great for the business traveler

This a great hotel for people doing business around Pearson Toronto Airport. The hotel has been in service for some time. But my room was clean and the staff was helpful. The internet connection was a Ethernet cable which was helpful because I had several large files to up-load to my supervisor. The hotel has a lot of parking.
The... more

Awesome suite hotel for the price

Possibly the best hotel I have ever stayed in for this price range. It is a suite style hotel, so you get a seperate bedroom and a living room (with a pull out bed). This is quite handy if you have a few people sharing a room. There is also a mini fridge and microwave, which is very nice.
The... more

Excellent Airport Hotel with Free Parking

Each trip we take, we book at Ramada Plaza Toronto Airport Hotel (and Stage West Theatre) - we like its close proximity to the Airport - shuttle bus and free parking. McDonalds is right across the street, CIBC and a number of other good sit down restaurants - the rooms are large suites with separate bedrooms. I wouldn't stay anywhere... more

Terrible Service

Stayed July 31 2013 to Aug 4 2013
This was by far my worst stay anywhere.
The appearance of the hotel from the outside was like most have said dated
When checking in I think the person checking me in only said one word "Name" other then that she grabbed by credit card made our keys and didn't even tell... more

Desolation

First impression, the entire hotel is disgusting and the smell is horrible. The welcome is very cold and unsmiling. The room is really old and all the furniture dates probably 70s. The size of the room is very good and there is a microwave and a refrigerator. The air conditioner is very noisy and a large piece of furniture blocking... more

rooms were really nice; hotel was quite and bed comfortable; food good in Larry's lower lounge; buffet at the show was good, not the best buffet I have had but it was good.
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I am in customer service and there were a few things that could take your rating from met expect. to exceeded expectations. Example; it was our first time there. When we checked in she just gave us the key and just... more

The buffet breakfast good value for your money best of any hotels.
Excellent pool and jacuzzi. The rooms are large and the bedroom is
separated from living room. The food from room service was very good.
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The toilet did not flush it was broken,but are cleaning lady was very
prompt in reporting it and getting it fix. Also the microwave was broken
took 2 days befor they replaced it.

Water slide and pool. Also, we keep coming back to Larry's Kitchen and Lounge. We love to eat there. Rooms were nice. And lots of channels on the TV.
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Parking is extremely tight for the full-sized pickup truck we use for business.

Suite for price of a room is a great deal. Nice restaurant.... little bit dated but I like that and it was very comfortable.

location
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staff, rates,not freindly

The water slide. We will be making business trips to the Toronto area
just to use your water slide. The food is good and reasonably priced at
your hotel, as well. We loved our first stay there. We also appreciated
the free wifi.
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Can't really think of anything. We brought a full-sized Chevy truck,
and the parking spots were a little tight, but that is probably our only
minor complaint.

Loved the location, staff were very friendly and helpful, rooms were spacious and nicely decorated, price was great. Very helpful to have a fridge and microwave in the room
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loved our stay and can't wait to go back.

pres de tous les services
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le tapis

Separate area for entertaining, frig and microwave great
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TVs very outdated, Internet slow, and intermittent- couldn't hook up our devices

There are no comments available for this review

Still fne and likely return

Well maintained .. Parking free but difficult when shows running .. always space

NOne of the drink machines worked. I was told I had to go to the sixth floor to buy a bottle of water. The machine took my money, made some noises, but no bottle of water came out. The room was incredibly hot, and to reach the controls for the heating system was almost impossible, as they are behind a television. I finally turned enough dials to turn it off, but then by morning, the room was... more

Food was very poor and quite dissapointing. Altohugh the hotel seems nice enough,I would not stay there again because of bad food experience.

Das Hotel war sehr sauber und unser Standart Suite hatte ein seperates
Wohnzimmer mit tv und Kühlschrank. Das Schlafzimmer hatte eine Vanity,
ein Tresor sowie ein tv. Die Service war excellent. Das Hotel bieted
live shows mit buffet essen-- wir fanden das einfach Spitze. Das parking
war kostenlos.

Pool, Restaurant,Staff, Rooms,Clean, all excellent.

I booked two rooms, one for myself and husband the other for my son, daughter-in-law and granddaughter. After booking I called to make sure that we had joining rooms or rooms together on the same floor. When we reached the hotel we got seprate rooms on seprate floors the one for my son and his family was a handicap room and the showers were two low the air conditioner sound like a jet engines... more

Suite, Pool, Water slide, Service and staff, Location, Facilities, Breakfast buffet. This hotel I have to put above many of the hotels I have stayed at. For many reasons I am saying this but one that stands out was the feeling that we did not have to go anywhere for entertainment. There are so many different things to do without even leaving the premisis. I will stay here everytime I am... more

Solid value

Dependable hotel-nothing fancy.. Free/covered parking for the area a good feature. Rooms spacious and quiet for the amount of familly traffic they attaract. Restaurant is familly style..... more

Convenient location. If planning to see show, would be excellent.
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Key cards failed twice on two night stay, had to reset. Cost was high for amenities.

i guess the location out of everything
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the staff was not that great when it came to customer service. we had ants in the bathroom. wall paper in bathroom was peeling.

The breakfast is excellent and a very good price at $9.95 , The pizza is
very good and there chicken wings are the best.The rooms Suite are
large.The whirlpool is very big and the salt water pool is great.
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The air conditioner was not working properly. There beds are to hard
for me.Also I had to go to 3 different floors to find a ice machine
that worked.

Excellent value for money. Staff were generally very helpful and
friendly.

Room was quite large, good workspace. Breakfast was inexpensive and staff was friendly.
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I knew the hotel had a shuttle, but didn't know how to access it. Next time I would be better prepared. On the booking.com it did not advise how to access the shuttle.

suites and car parking for flyig
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nice lounge to meet friends in

STAY AWAY from this place. It's the MOST uncomfortable stay of my life, never in North America have I been to such a c@!%!y hotel. The internet hasn't been working since yesterday and the staff is very unresponsive. If you're on business, FORGET about getting any work done or getting a good night sleep. Rooms don't have thermostats (welcome to 2012), and the heater is either HOT or COLD,... more

Too Many Fire Alarms

OK Hotel. Not great. I've been to worse. Fire Alarm went off 3 times the night I stayed there. Didn't finally get to sleep until 3 AM. They did comp the room for me though. Would have been good value except for the alarms.

Comfortable stay in a good location

Room was clean, spacious and comfortable. Restaurant had friendly staff and a delicious breakfast buffet. Bought flowers in the lobby flower shop. Overall lovely experience. Did not have opportunity to use pool on this visit. Have visited this hotel twice before for hockey tournaments.

Not too Unique

At first check in I asked [...]the desk clerk for directions to a popular golf course. He laughed and said he never heard of it. No effort to check the web or direct me for help. Then I figured I would check out the room. It was clean but not updated. Wall paper was peeling, the hallway stunk and had stains. Definitely not a 3 star hotel. I then figured I would go down to the pool before... more

Romantic Valentine Getaway

Excellent suite with a huge jacuzzi. It is perfect for couple to spend time in the super nice and clean suite. It has everything in the suite. coffee maker, fridge, and microwave! and the king size bed with the jacuzzi right beside it made my valentine day perfect!!

great for families!!!

My 2 boys and myself went on a weeks vacation and started at the Stage West Inn.. They instantly loved it, they loved the pool and the rooms! I can't say enough good things about it! We checked out and went to a downtown hotel in Toronto and the kids put up such a fuss about leaving the Stage West that we stayed another night there in the way back through...THANKS!

Great indoor pool

Stage West All Suites Hotel was very comfortable and quiet. We didn't hear our neighbors at all. The indoor pool and whirlpool looked wonderful although we didn't get to use it. The rooms are comfortable and spacious with a separate sitting room with microwave and mini-fridge. It's in a good location from the 401 and easy to get to downtown or other locations in Mississauga.

Second Stay

second stay at this hotel . two of three nites we were not given hand towels of face cloths . Had to ask for them . I had called nite before arrival and asked if breakfast was included in room price , was told that breakfast was complimentary . When I mentiond this at check in I was told it was not , i was told that because I had reserved thru an travel agent on line I could not get... more

Great hotel

We really enjoyed this hotel the suite was very spacious,perfect for our family of four.The children of course enjoyed the waterslide!The buffet breakfast was excellant.

“Very friendly staff, clean rooms, nice lobby, good restaurant (decor in rooms could be updated a little).”

Good experience

Very attentive, friendly staff. Though they were unable to exchange $100.00 US currency into Canadian. Clean rooms, comfortable beds. Close proximity to several good restaurants. Didn't eat in hotel dining room so I can't comment on their food. Great family hotel, kids will love the pool and indoor slide. Will definitely stay there when I visit Toronto again. Its only about a 25 minute drive to... more