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appalled
April 10, 2011
Reviews [1]
English
Sick as a dog!
My husband and I did a craft show in this hotel on April 8 and 9. On Friday around 3 PM we had lunch at the restaurant in the hotel. I believe it's called Michael's. We had the steak sandwich, fries, gravy and the most horrible, over cooked carrots. The food was horrible and the presentation looked like it came out of an outhouse rather than a kitchen. Yes, the food was terrible but that was the least our experience. By around 7PM I began to have a very bad stomach ache. By 8:30PM I was so sick that I was unable to leave the bathroom. I had violent vomiting and diarrhoea. My husband was also sick, but not as bad as I was. By the way, this was the only food we had all day on Friday. The next day we went back to the hotel to finish the last day of the craft show even though we were still feeling ill.
I thought I would let the management know about the food issue. I first talked to a waitress and asked for the manager. She told me he was very busy and asked me what I needed. I told her the problems my husband and I had with the food. About an hour later I got a phone call from the manager, the conversation was OK for the first few seconds until I began to tell him about our ordeal. Needless to say the conversation deteriorated to the point where I just simply hung up on him after he called me a liar. A bit later this man came to my booth and asked for me, he said he was the manager of the hotel. He was dressed in jeans and T shirt, not the look I would expect from a manager, but his apparel was the least of my problems. The man began to tell me I should go to the health department and handed me his card and the Info for the health department. I tried telling him that the only reason I had called him with the food problem was because we were so sick and we felt there was a problem with the kitchen and he should check it out before someone else gets ill. When I was talking to him he had a sarcastic smirk on his face. I asked him why he was behaving this way and at that moment he totally lost it and threw me out of the show, he give us 20 min to pack our booth and get out. Yes, he refunded the money for my booth, but that is not the point. The point is his behaviour was so illogical and wrong, he did not care about peoples well being or anything else, he only cared to exercise his power. We felt totally discriminated against. We also found out other vendors also felt sick that night, and guess what? They ate at the restaurant on Friday afternoon.
If you're ever in St. Albert, AB do not eat at this restaurant!
Other Reviews from the web
English
Oasis in the Heat
August 25, 2014
We stayed here a week while visiting family in St Albert. Nice clean hotel and best of all air-conditioning, the weather was in the 30's while we were there. Handy to Edmonton too being on the St Albert Trail.
The Restaurant food was mediocre to say the least, veges were frozen type you get in the supermarket, same with the...
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Great, Accomodating Staff
July 01, 2014Our basement suite flooded us out and St. Albert Inn took us in right away. We stayed in a Family suite which was spacious and had a nice functional kitchen (including cookware etc. you name it) House keeping did a fantastic job of keeping our room clean and made sure we had everything we needed to make our stay pleasant... more
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tired hotel
May 14, 2014I stayed here in april.the hotel is a bid tired.average stay nothing to complain about ,but also nothing to write home about.the food at the restaurant was presented poorly with low quality ingridients.on the end of the the no fireworks here.
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Decent room for decent price
April 23, 2014Comfortable rooms with very friendly staff. Complimentary Starbucks coffee in the lobby is a nice touch. Rooms were clean and bed sheets very crisp and fresh. An older place but well kept. I would stay here again.
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Not great, but I'd stay again. Bonus: great for kids
January 03, 2014
There are a few things about this place that make it meh, like another reviewer wrote, but we stayed 6 nights over the holidays and it was, in the end, a pretty good stay.
I'll start with the cons:
- Water pressure. You *can* take a shower at this hotel, but you'll be depressed when you finish. And possibly still...
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No Heat, No Muffins, No Coffee
December 22, 2013My daughter and I stayed there for a couple of nights. We had absolutely NO HEAT in our room! I turned the thermostat up and still no heat. I could feel the draft coming in from the window (December). I would've moved rooms but my daughter was sleeping and it was about 11pm when I started to notice. We had... more
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Meh, but not much choice in St Albert
October 22, 2013It was an alright place. Lobby is done nice but our room still showed the age of the place. One suggestion to the owners, upgrade your shower heads. Those old metal ones you have belong in rat bag motels in small towns, not your place. But our room was clean and very spacious. Friendly staff.
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Location is convenient if you have no car, but the lack of sleep isn't work it
August 24, 2013I stayed here for business and did not have use of a car. The hotel is literally at an intersection where there are four strip malls, providing several mediocre options for restaurants - and almost as many grocery store options. That was by far the best thing about this hotel. The room was also clean and spacious, so hooray for... more
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Reasonable stay
July 09, 2013I was a bit concerned at check-in when the clerk emphasized that someone was at the desk 24 hours a day and that if there was excessive noise I should call rather than waiting to complain in the morning. However, the room was very quiet - perhaps he was simply being thorough. I appreciated the fact that the windows opened... more
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Great Place to live for business or leisure
June 08, 2013
We had wonderful stay at this hotel during our visit to canada. This hotel was recommended to us by our friends. During our stay we tried Rics Restaurant and we got 10% off total bill. Forget about discount part it was so good. All other things also available at walk in distance.
Staff were good, informative and very helpful at...
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Average hotel
May 27, 2013Hotel is settled in St. Albert area. Is in close proximity to grocery store. My room was updated which was still hard to tell what was upgraded. The airconditioner was super noisey and had a difficult time keeping the room clean. Power outlets where overloaded with power blocks and electrical cords. Shower pressure was horrible. Nothing to fancy about the... more
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And we came back for one more try
May 19, 2013First off the restaurant is great,attentive servers for our 3 day stay,Brieanne is a great asset! The rooms otherwise fit the bill for the average traveler,with fridge and microwave.Next the cleaning staff, top notch, our room for the 3 days was cleaned well,so I give them hats off,And there early housekeeping time can catch you off guard,the rest,well quirky items... more
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Above and beyond
May 04, 2013This was my first time staying there and I will return. The short version of a long story, on arrival, my vehicle's starter died, but I did not discover this until the next morning. I had a full day of meetings. In the space of 15 minutes, I arranged for a fix at a dealership 2 doors down then my... more
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Very relaxing convenient hotel
April 09, 2013
St Albert Inn is a nice convenient hotel. We usually stay here because of easy access to visiting friends and relatives in the area
We have always found the hotel to be very clean and friendly service. Great coffee shop that serves a very nice breakfast. The hotel is also accommodating if you are traveling with pets
On the negative...
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Decent stay for a decent price
April 04, 2013
My family stayed here for three nights recently. Front desk staff was friendly and efficient. Check in and out went smoothly.
Housekeeping did a pretty good job although I thought trying to clean a "stay" room earlier than 10 am was a bit early.
Beds are comfortable, bedding is newer, flat screen tv's with cable, our room was a tad...
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very comfortable
December 02, 2012we stayed at the St Albert in because of a company Party . The rooms are very clean and the beds very comfortable , softest sheets . we did not order room service or do the pool just didn't have time . but I would recommend the stay
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overpriced for what it's worth
November 15, 2012older style hotel. too expencive for what it's actually worth. cleanliness is so so. smells old. would go to a bigger chain well known hotel for the same price. The snow in the parking lot was not cleared , sidewalks were slippery.Fitness facility is poor. several elevators some didnt work without any signage. Almost got stuck. - very confusing layout.... more
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Went for a party, shouldn't have stayed there
October 23, 2012We went recently for a lovely celebration of a wedding, and found that it was somewhere that if you are invited to go for a reason, great , but definitely stay somewhere else. We had reserved well in advance, and the price that was "quoted for members of the wedding party" was not honored, they said that they had handicapped... more
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Lovely Wedding Reception
September 30, 2012
I attended a wedding reception at the St Albert Inn, but I did not stay at the hotel and cannot comment on the rooms.
The room was decorated very nicely. There was plentiful free parking.
The dance floor was a good size.
The two buffet lines were set up on the dance floor and there were no crowding issues.
The...
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Great service Clean Comfortable,great people
September 04, 2012
I was staying here for two weeks while on a course.
I was given a very nice room with fridge,coffee maker and the most comfy bed and pillows.
Very clean.
They dont have a safe in room but they have honset people working there and a safe in lobby if you need to put things in it.
I left my...
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Good Location!! Average Stay
May 09, 2012We have been staying here for a few yrs now and have always chosen it for the pool and the location. The pool is great and our kids really enjoy it!!! The cleaning staff are friendly and always willing to help and get what ever is needed in a timely fashion. The extension cords and wall plugs are something to... more
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Less than mediocre
April 17, 2012
I infrequently travel to St. Albert on business. For the past 7 or 8 years I always stayed at this hotel. I think I will change where I stay in the future.
The good stuff: The rooms are acceptable, pretty much what one would expect from any mid-grade hotel. I have to say bed was very, very comfortable. The staff...
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Too Loud! Go else where
March 08, 2012This goes down in my books as the noisiest hotel I have ever experienced. All evening and night all I could hear were people running around above me, slamming doors and to top it off a clear conversation from my bathroom air vent. This place has virtually no sound proofing. If you are looking for a loud noisy stay book... more
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Great Experience
February 01, 2012Stayed at this hotel last summer while attending a family wedding. This hotel was clean, and friendly with great amenities in the area all within walking distance. Even though it's located on a main traffic route I didn't find it too noisy. Should I find myself in the area again I'd stay here.
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No sleep
December 11, 2011Seemed nice enough when we checked in. Good location for what we were doing and nice girl at the desk. But I don't remember ever spending such a poor night anywhere because of the noise. Could hear the conversation next door, people in the halls, music from downstairs at the bar and we were on the 5th floor. And these... more
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Great location, pretty poor quality
November 11, 2011The St. Albert Inn is in a great location, but the quality of the rooms and the facility is poor. When you walk to the elevator you are greeted with about a dozen large security cameras plastered all over every wall and corridor, so your very first impression is that the hotel is not a safe place or at least... more
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Bring Your Own Plumber
October 14, 2011Been coming here for years and the building seems to be falling apart. Stayed for a few nights this time, first night had to change rooms because the tub didn't drain - second room couldn't get hot water out of the bathtub tap - hot tub in pool was ice cold for 2 days in a row and finally the... more
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Excellent for families
August 04, 2011We just returned from a family gathering where all of us stayed in rooms at this hotel. We were uniformly very pleased - excellent service, free morning coffee, and very comfortable rooms and beds, with lovely linens. We asked for a suite - in our experience it was the most comfortable and best appointed we have ever stayed in. There... more
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We came back to try it again
July 27, 2011We had stayed in this hotel back in 2007,and back then,boy was it dated! I see that they have been going about the place and trying to reno it slowly,so It has improved somewhat. Parking firstly is a little scarce sometimes,so you can use the little extra street out in front to park,but I doubt with a family and little... more
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When in St. Albert, this is a good option
February 20, 2011I've stayed here a number of times over the past 4-5 years. It is reasonably priced and is a good economic alternative to staying in West Edmonton. The most important thing to know about this hotel is the North end is new(2-ish years). Although the rest of the hotel has been renovated, the new end is quite a bit nicer.... more
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Not a very good hotel, but probably the best choice in St. Albert
January 17, 2011The hotel was decent. Bed was ok, although it was only a queen. The room's configuration was weird. The bed did not face the TV and the bedside lamp and alarm clock were powered by extension cords (unhidden) running from the wall opposite the TV. The water pressure in the shower was pretty bad. The room had a wall mounted... more
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Very Nice Hotel in St. Albert
December 16, 2010
We have lived in St. Albert for three years and so have never stayed at this hotel but driven by it a thousand times. Due to a relocation we stayed here two nights until our departure after the house was empty.
We stayed in a two bedroom suite due to having three kids. It was very nice with nice comfortable...
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Comfortable beds, clean rooms, friendly staff, excellent amenities
December 14, 2010One of the nicest hotels I've ever stayed in-the beds and pillows are sooo comfortable. I loved the pool, waterslide and not tub. Breakfast and Starbucks coffee were great-very fresh eggs well prepared. Close to many attractions, including West Edmonton Mall and downtown Edmonton, but located in a small city where traffic is easy to negotiate. The staff were friendly,... more
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good luck getting any sleep
July 05, 2010I have been to 19 countries, 30 US states, and 8 provinces and stayed in hundreds of hotels. I have never been to a hotel where the houskeeping staff has made so much noise. i was staying in St. Albert to watch my teenager in a track meet. As I was checking in, two busloads full of kids pulled up,... more
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Business Description from the Web
English
October 26, 2018
Property Desc: Property Location Located in St. Albert, St. Albert Inn and Suites is convenient to Arden Theatre Company and Musee Heritage Museum. This hotel is within close proximity of Enjoy Centre and Apex Casino. Rooms Make yourself at home in one of the 148 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless Internet access keeps you... more
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skoosh
December 16, 2014
Location
Situated in St. Albert, this hotel is close to Arden Theatre Company, Musee Heritage Museum, and Enjoy Centre. Local attractions also include Apex Casino and John E. Poole Boardwalk.
Hotel Features
In addition to a restaurant, St. Albert Inn and Suites features a waterslide. Other amenities include a bar/lounge and complimentary wireless Internet access.
Room Amenities
Flat-screen...
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expedia
September 12, 2014
Located in St. Albert, St. Albert Inn and Suites is convenient to Arden Theatre Company and Musee Heritage Museum. This hotel is within close proximity of Enjoy Centre and Apex Casino. Make yourself at home in one of the 148 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming... more
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kayak
March 23, 2014
Property Location
Located in St. Albert, St. Albert Inn and Suites is convenient to Arden Theatre Company and Musee
Heritage Museum. This hotel is within close proximity of Enjoy Centre and Apex Casino.
Rooms
Make yourself at home in one of the 148 air-conditioned rooms featuring refrigerators and flat-screen
televisions. Complimentary wired and wireless Internet access keeps you connected,...
more
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ian.com
December 15, 2013
This Alberta hotel features an on-site restaurant, an indoor pool with a water slide and a flat-screen cable TV in every room. Edmonton City Centre Airport is a 14-minute drive away.St. Albert Inn & Suites offers a fitness center and hot tub. There is a business center along with an on-site liquor store.A refrigerator and coffee maker are included in the contemporary rooms. There are also... more
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mapquest
November 30, 2013
The St. Albert Inn & Suites is located at the gateway of St. Albert on Highway #2. We are only 15 minutes from West Edmonton Mall, while still offering a small community charm. The St. Albert Inn & Suites plays a key role within the community, offering meeting rooms and banquet facilities for gatherings of up to 400 people. Whether you are looking for a small boardroom or a large spacious area... more
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