Was looking for a new mac computer. They were able to answer all my questions and were extremely helpful. Walked out with a new computer today and I will definitely be going back to them for future mac needs.

My mom bought her first Mac from you many years ago when you were in Surrey. Ironically, we're both teachers and my Mac Pro helps me create and edit the documents I need for my students. Your reputation is stellar.

Kudos to you and especially Andy who was an exceptional service rep.

You are an important part of Vancouver's tech scene since more and more people are coming to Apple for the... more

I came in with my wife's slow as molasses MacBook wondering where to start. Then, as I briefly waited in plush chairs for service, was a list of services and what jumped out but the solution to my problem.

"Eliminate the spinning 'beach ball' with more RAM"

The service tech then quickly check all my computer systems making sure all else was good, checked my
Mac in, advised me on a back-up... more

My good ol' mac was starting to fail on me, and since I needed it for work, I decided to buy a new one last November. Instead of going to the Mac store, I went here because of their loan offer.

When my friend and I went to check it out the first time, the sales staff helped us right away, and we bombarded him with questions. He was very helpful and knowledgeable. Though I was devastated when... more

The team at Simply Computing is fast, efficient and knowledgeable. Since the 80s I have bought all my computers from this store and anytime I have had an issue the service department has come to the rescue. Please thank the team for the great service

I was recommended to bring in my Macbook to simply computing by a colleague of mine who is a long time customer with them.

I went in there with the intention of receiving advice when it came to increasing the general performance of the computer. A "genius" or however you call the service staff, kindly sat me down at the front desk. He immediately introduced himself and started probing into the... more

I enjoy the service I get from these guys.
Have been using macs for as long as I can remember and I appreciate the quality of the products.
But, if you go to a place that doesn't provide excellent customer service, you can easily end up paying more than you need to for things you don't need.
At Simply I get good advice I can trust from people who are knowledgeable and easy to deal with.
I just... more

They sell all new products for the same price the original manufacturer sells, but they usually overcharge for used products ($400 for a 6-year-old base model MacBook?). However, if you know what to look for, you can get good deals here, but it's very hard to. I got a 4-year-old 17-inch MacBook Pro here for $800, $50 below what it typically costs on Craigslist and way less than their normal... more

We've had two really good experiences here.
1. We had a Mac issue with lost emails. They helped us resolve it at no charge.
2. We were having big problems with iTunes, Family Sharing and Home Sharing- trying to get all our music so that we could all (family) use it. We had bought music on 2 apple ids and put in on Mac, PC and iPad over several years. We called and booked an appointment with... more

I'll start with a positive. Over the phone, a woman named Liz who I spoke with with was very pleasant and customer service focused. In the store when I brought my MacBook in, the service clerks clearly let someone budge in front of me, then they were extremely unpleasant when I was hoping for help with my MacBook that kept crashing. Flash forward past my call with Liz who told me my logic board... more

I bought a screen protector from this store back in Oct 2013 when i got my iPhone 5S and the staff put on the screen protector for free! Shocked and pleasantly surprised!

The other times I've been here, i can honestly say if you know what you're getting, just make the purchase and get out, and you'll be satisfied.

When I actually asked them for service, they overcharge significantly for RAM... more

We had a terrible customer experience with simply.ca.

We had a hard drive which stopped working so we took it in and the asst manager was helpful enough in selling us an overpriced replacement (same hard drive was 40% less across the street at NCIX). We were told they could not price match as their competition orders more product and pays less so can sell for less.

Anyway we were expecting a... more

Take $400 worth of hardware in for service (AirPort Base Stations), some of it purchased from their Victoria store. Asked to leave it as the service guy is out for lunch. Play telephone tag all afternoon and finally receive an estimate of $49. I ask them to proceed but then told I must prepay. Surprised, I explain that I've never had to prepay for Apple repairs, even at their Victoria store.... more

Terrible customer service. An complete failure in terms of how to treat people. DO NOT GO HERE.

I walked in with a MacBook Pro that needed a diagnostic. I was directed to the repairs desk and instructed to wait and someone would be with me. I waited 30 minutes. Sitting. Waiting.

After 30 minutes I got fed up and went to the sales desk and said I wanted to drop the laptop with them as I had to... more

Back in 2007, I went to this place for repairing a powerbook's hard disk and they had a very good and fast service. At those days, there were no Apple stores in Vancouver and Simply was the best place for Mac related stuff. Since then, I've been always visiting Apple stores for Apple related purchases.

Couple of weeks ago, I received a promotion for Mac financing and I thought it would be good... more

My fingers are now tapping happily on my new iMac keyboard!

I hope that my review... if your reading this will convince you that Simply is a great place to buy Apple products. Their prices are competitive where they can be. The staff are very friendly and knowledgeable.

When I placed my order for my fantastic machine, I was informed that it could take 8-10 business days for my computer to... more

Wound Up their because Future Shop did not have what I was looking for. Simply had the item I was after. So that was A OK. My Concern about this place is that they had a Check In offer they would not honour. When I asked the Manager about the Check in Offer he told we used to do it but we don't do it anymore.

I have mixed feelings about this place. I bought a refurbished Macbook pro at a pretty good price here because my old one's logicboard had died the Friday before the last weekend I had to work on a school project.

First I brought it to the Apple Store. The Apple store, although busy (apparently "Black Friday" happens in Canada too, damn) honored my appointment, listened to my needs, diagnosed... more

Simply had simply used up my patience in December, 2011. I bought a small hard drive from them - a LaCie Little Disk - in late August. The drive failed to initialize and was dead upon arrival. I took it back and I received a new one. 4 months later, this new drive crashes. I'm always careful with my drives and I have another LaCie that has surprisingly lasted me for 8 years, so I'm sensing a... more

My hard drive on my macbook pro crashed on a Friday morning. I called Simply Computing twice and spoke to someone in the service dept. immediately both times. When I brought my computer in on Friday afternoon, the service counter had three staff people sitting at their stations, customer-less. The guy that helped me was great - explained things clearly and was reassuring but realistic (I was on... more

Bought a Mac from these guys, and they made false promises & wont live up to their tall tales of deception...

They promised refunds on un-used products and then they do not deliver, they act confused and pretend not to know right down to the management..

We tried to working with them on four different attempts spent hours of WASTED time dealing with the owner. I sure hope nobody else gets... more

I went to Simply Computing to get a Mac Book Pro. There was a number of different softwares that I needed to get for work as well. It was easy to deal with the sales rep -- I believe Kristopher was his name. He was really easy to talk to and he made sure to be informative but in terms that I understood. It was the first time I decided to buy a Mac and previously have been a PC user.

They... more

good selection of apple accessories.

the techies can be rather acerbic. the sales guys' knowledge is hit or miss, although most of them seem pleasant enough.

sometimes you have to set off a flare to get their attention as they look pensive tapping away at their keyboards.

fortunately, they don't drift into full blown macland douche bag mode like some other mac stores.

I bought my computer here. They're nice enough and somewhat helpful. Some are nicer and more helpful than others. They're kind of small so they don't have as many setups around to look at like the Apple Stores do. Very limited selection in iPhone cases. They overcharged me for Apple Care but once I brought it to their attention they reimbursed me. I usually go here because it's closer to me... more

I've bought three computers from them, and they've always treated me right. One computer I bought developed a glitch soon after and they swapped it for a new one, no questions asked. Good service department - techs seem to know what they are doing, but they get busy and sometimes I've waited before they could start on my service order.

I use to go here but had some problems, dead computer on opening the box then a 3 year mix up of reciepts, then they gave me an iMac extended warranty for a macbook and I didn't notice until my son in Chile tried to install it, it was open so tough luck they said (but it was not installed or registered $300 down the drain), so now I only deal with the Apple store downtown. I normally don't... more

I'm less and less impressed with the service at this location. Twice this week I had to bring in my computer to get it looked at -- a strange chipping of the plastic edge on a macbook pro. The first time I was told to bring it in another day and they'll have someone call up Apple with the laptop and see if the damage is covered under warrantee. When I returned on another day, they said that... more

They saved my 5 year old 12" powerbook and my thesis.

They were timely in their servicing and spoke in simple computer language that I could understand...without being patronizing.

In the end I had to replace my hard-drive or hard disk...something that looks like a cd in a thin box. Anyways, I had no clue what I was doing and to clean up my computer, I started this trashing rampage. To my... more

Wow, I'm stunned at the high ratings. I've been in this store four times. Twice I wandered around trying to get the attention of a salesperson, but every time I made eye contact, they would quickly look down at their screens and busily type away. Nary a 'someone will be with you shortly'. I left both times after a reasonable amount of time.

The third time I was checking to see if they had... more

Simply Computing knows their stuff, which is pretty handy when you're trying to figure out what's compatible with what. (This, of course, was more of a problem back in the iMac days of the '90s.)

After my boyfriend went to the east coast for a vacation and took his laptop, I suddenly found myself computer-less. Although I'd been scoping out new computers for awhile it was that little push of... more

If the Apple Store downtown is too inconvenient, this is a great second choice. They've been dealing with Mac far longer than any of the staff at the main Apple source downtown and really know what they're doing. They carry a variety of products (basically everything you could possible find/want from the online Apple store) and are incredibly knowledgeable. For the techie novice, they won't... more

This is possibly THE store for all things apple. I've had my Mac fixed here and they're speedy and knowledgeable, and I think the prices are pretty reasonable. And they don't make a point of being pretentious about explaining (or not explaining) what ails your computer. It can be pretty busy at the service counter, but I think it's worth the wait.

These guys have been dealing Apple computers for as long as I can remember and are pretty much the goto guys for anything I have made by Apple.

They are knowledgeable and pretty helpful, however calling in is a total pain in the a@s. These guys unfortunately never pick up the phone, or so it seems.

Once you're in the store though or if you get through on the phone it's great.