$25 for shellac removal and she didn't even tidy up my nails. I've never paid more than $10 even at pricey down-town Toronto spas. It was my fault for not checking the price until after it was done but I felt very ripped off for a sub-par service.

Third time here in a year - June 2014 for my birthday, which my husband told them about upon booking and they left me a cute birthday note and treat in the room on arrival, super nice! Returned a few months later in October 2014 for our Anniversary, and my husband told them what we were celebrating upon booking and they left us a lovely note and bottle of champagne and chocolates in our room... more

Stayed here on a LivingSocial, Was a great anniversary experience. Stayed in the annex. It looks a bit shotty from the outside, But the rooms are modern and very well appointed. A very great experience, And we'll be back again for sure.

*Tip-We were offered a second night for only $110 after arrival, So keep that in mind if your booking on an off day or out of the busy season.

Can Check Out Be Never

Thank you so much for a weekend we won't soon forget.
Our suite at the Shaw Hotel was perfect for a girls weekend. We were able to enjoy the suite as a group between tours of Stratus and Oast Brew House and dinner (where we got to enjoy our takeaways from the winery and brewery). The beds were the most... more

Never wanted to leave

We had such an awesome time.. the Shaw is wonderful! You never really felt like you were in a hotel, you felt you were at a B&B but even better. As soon as we walked in the door to check in.. you felt like you were family.. the staff was so nice and so helpful. They even walk you to... more

wanted to stay another day

it was one of the best experiences we have ever had at a hotel. the staff was so attentive and the room was very nice. the bathroom had a rainforest shower that was just awesome. the room was attended to each day and we were welcomed back each day. we had breakfast each morning in the hotel and it was... more

Superb Service

This is our favourite place to stay in the Niagara region. The cleanliness and quality of the rooms and bedding is impeccable. It has been a tradition for us to spend our Wedding anniversary here and this year we treated our son and his new bride for a night here as well. Lisa McDonald, the Guest Services Manager, is truly... more

Great hotel & restaurant

The location is great - we could walk to the shops & theatres - accommodations, staff & food were all wonderful. They even provide a shuttle to various restaurants which are a little further from the main area - a nice touch if you want to have some wine with dinner! It's my favorite place to stay in Niagara-on-the Lake.

The Little Things Matter

Any hotel that goes to the trouble to install electrically powered window blinds operated by a switch at your bedside understands little things matter. Our room was beautifully appointed with paintings and sculptures, throws and bathrobes. Behind full-length glass doors, was a shower with overhead (rainfall) and handheld fixtures. The room lighting -- also operated from the bedside or wall... more

Excellent stay

We had the pleasure of staying at the Shaw Club at Niagara-On-The-Lake from 5/13 to 5/14/2014. Our room was beautiful and the staff could not have been more helpful.
We were given a complementary bottle of wine in celebration of our 50th Wedding Anniversary. When our son make these arrangements, he had mentioned that we would be celebrating our 50th... more

Nice hotel

My husband and I stayed at the Shaw Club Hotel for our weekend getaway. It was a wonderful stay. The concierge was very informative about the local wineries that you could visit and gave us great advice. Because of this, we had an incredible visit. It is located a couple of blocks from the 'downtown' area on the Main Street,... more

Best hotel in NOTL

My husband and I booked this hotel to celebrate our anniversary but ended up bringing our 3-year-old son at the last minute. The staff couldn't have been nicer to him (and us)! When we said it had recently been his birthday they made sure he had a lovely little card with fish on it, a cake and "Babs" the fish... more

First Class

My wife and I went for two days in April. Rooms were beautiful. It has a cozy lounge with fireplace for morning coffee while my wife slept inn. We also went to the Shaw Festival Theatre which us just across the street. .
We had a gourmet dinner and great breakfasts also.
5 star

Loved it

Everything about this place is so good I could not fault it. The food in Zee's was second to none. The hotel is so clean and comfortable and geared up to spoil you. I can't rate it high enough!
We visited the spa - the staff are so attentive. I loved the fish in the room, we even gave him... more

Great hotel

My husband and I stayed here for our one year anniversary, and it was an amazing experience. The service here is so personalized. We had notes in our room specifically written for us to wish us a happy anniversary, and this was a really nice touch. During our stay, the power went out in the whole village so we couldn't... more

Exceptional Doesn't Even Begin to Describe Shaw

Shaw Club blew our minds. From the moment we walked through the front door, to the moment we forced ourselves to leave (it was hard), we had the best experience we've ever had.
My friends and I are part of an amazing initiative through Autoshare called #DiscoverON. We are a group of 20-somethings who go on six roadtrips around Ontario... more

Great location and nice hotel

My husband booked a surprise stay at the Shaw Club for Valentine's day. The room was very cozy and we liked updated bathroom with large shower. Great location to use as a base in Niagara-On-The-Lake.
The hotel breakfast is served at Zee's and the food is amazing. Definitely worth adding breakfast to your stay. We also ate dinner here as... more

Outstanding

A friend and I went to the Shaw Club for a mini girls vacation and it was wonderful!! Clean, modern (yet cozy), comfortable and great staff! We also ate at Zee\s for both breakfasts and one dinner and it was excellent as well. Friendly, helpful staff and the food was delicious. You must try the lobster poutine! The breakfast that... more

Very Welcoming

Bought a package from Travelzoo and so glad we did. What a lovely hotel with amazing staff that made us feel so welcome. The rooms are small, really small but cozy and they have crammed a lot of functional stuff into it. A small work desk, a comfortable chaise lounge, a big flat screen tv mounted on the wall out... more

Great Girls Getaway

Each year my girlfriend & I escape our families and celebrate our birthdays in Niagara-on-the-Lake - always a different hotel. This year we chose The Shaw Club where we experienced great service. The receptionist answered all our questions, was friendly and made us feel welcome. She offered her assistance if we needed anything from the hotel or wanted information about... more

A wonderful experience

I stayed at the Shaw club recently and from the moment I walked in, it was clear that this place was a cut above the rest. The front end staff, Vira specifically, was very warm, friendly and enthusiastic about having me arrive. She walked me to my room, gave me a tour of the room and wished me a pleasant... more

Outstanding Stay

Always perfect! Really. Brought my mom for a short overnight getaway. She LOVED it!! - as I thought she would. It's my go-to place in Niagara-on-the Lake. I recommend it to everyone. Friendly staff, fantastic customer service, excellent vibe, serene, relaxing, great attention to detail. The rooms are so peaceful and serene. Modern contemporary, very inviting. Nothing short of outstanding... more

Amazing Accommodations

This hotel is absolutely amazing! The front desk staff are so welcoming from the moment you step inside the facilities. My fiancé and I arrived slightly later then we expected too and we had arrived with hungry bellies, within 5 minutes of our arrival Vira from the front desk has secured us dinner reservations at the Shaw Club's wonderful restaurant,... more

OK, I can be picky...yet a superb property

When I consider the totality of glowing accolades written about a property my expectations grow. Thus, my evaluation criteria are higher, than say that no tell motel kind of place.
Suffice to say we very much enjoyed our stay. Our welcome was above and beyond. Actually, it was a greeting, nearly to the degree of that given a long lost... more

Fantastic Weekend

I could not resist writing a review of our stay at the Shaw Club! Having just returned from a wonderful weekend away I wanted to share that we were thrilled with the hotel. Our room, in the annex overlooking the main street was roomy and luxurious... The service we received from the front desk could not have been any better... more

Had an amazing stay at the Shaw Club Hotel and Spa. By far the most contemporary hotel in Niagara on the Lake. Thank you to all the staff for the amazing hospitality. The staff here are amongst the best we have ever encountered; always happy, sincerely interested in helping us with every request and incredibly attentive to our needs. Highly recommended, we will be back!

Excellent all around

We've just returned from a relaxing two nights stay at the Shaw Club. We were warmly welcomed on arrival, and our two small dogs were made such a fuss of that I think they may have enjoyed their stay even more than their two-legged family!
The hotel is beautifully decorated in a subtle, modern style. Customer service was excellent. The... more

Amazing stay, didn't want to leave

What a gorgeous place NOTL is and what a great hotel this was.
Located at one end of the Main Street it was quick walk to the shops and restaurants and more importantly the lake. The hotel has a personal feeling with great customer service. The room was gorgeous, we had a fireplace room which was super cosy after a... more

Simply Perfect

From check-in to check-out, we have never enjoyed an experience quite like this. Everything was just incredibly well done. The room was spotless and well decorated. The food and service at the restaurant (Zee's Grill) was very well prepared and impeccable. And though we used a WagJag coupon for this trip, never were we given anything less then full service.... more

Perfect Spot

Great location, just at the end of the shopping strip, and 10 mins from most of the wineries. Nice modern finishes in the rooms, (I am not so into the worn out Victorian charm look of many of the other Inns), solid restaurant (note: breakfast not included despite what some internet sites may advertise), free parking out back, very friendly... more

A lovely little spring break

We stayed two nights at the Shaw Club. We found the staff friendly and helpful. We enjoyed being able to easily walk to the stores and the lake. We would recommend staying here. The dinner we ate at Zee's (hotel restaurant) was delicious with excellent service.

Amazing hospitality and excellent staff

Stayed here for two nights, had an amazing stay because of great staff. Ate in Zee's Grill the hotel restaurant which was amazing food as well. Not a single complaint about this place which is located in the beautiful Niagara On The Lake.

Wonderful hospitality

My husband and I celebrated our anniversary with a 1-night stay at the Shaw Club Hotel. We were greeted warmly and personally led to our room on the 2nd floor. We were given coupons towards dinner at one of their restaurants, the spa and vouchers for wine tastings at 2 of the local wineries. The room was cozy, with many... more

Romantic, Cozy hotel

My husband an I spent only one night at Shaw Club and we regret not booking for a little longer.
The hotel staff was friendly and very welcoming; The room super clean, modern and very cozy, love the details that made it very personal for us, from the bottle of wine to the letter with our last name that stated... more

Great little escape

Fantastic customer service, and nice little touches that go above and beyond. A homey feel with the expectations of a fine hotel. Enjoy a complimentary hot chocolate, drink of champagne or tea/coffee in the Guest Lounge- sign out a DVD while you are at it. Wonderful chocolate dipped strawberries can be ordered to the room- A MUST! We ate a... more

Escape to Winter Wonderland - excellent Customer Service

Even with a snow storm and white-out conditions that closed down much of NOTL, our stay was a mini-vacation with excellent customer service from the get-go.
Thank you so much, Kylie and manager, Lisa!! Front Reception ladies are courteous, knowledgeable and assisted us with finding the best package to suit our needs. Even when there was confusion with our dinner... more

Customer Service is above and beyond

This is the second time my boyfriend and I have been to the Shaw Club and both times we were blown away by the customer service provided by the staff. From the minute we booked (on both occaisions - the other being May of 2013) we recieved e-mails from the staff offering assistance with making dinner reservations, booking spa treatments,... more

Perfect romantic retreat

I booked my trip to the Shaw Club hotel and spa after reading the reviews on Trip advisor. One phone call later and any hesitations I may have had vanquished after speaking with the lovely Lisa. She took the time to lay out options for my trip and got my excitement level skyrocketing. Truly, all the staff at the hotel... more

Above and Beyond

After reading the reviews on trip advisor, we decided at last minute to give this small hotel a chance. We could not have made a better choice. From the minute we walked in we received first class treatment from Lisa and Viera at the front desk. The treatment continued throughout our stay and any request was gladly and quickly looked... more

Cozy & Inviting Stay

Small cozy boutique hotel. Staff very cordial and accommodating. We had a room with fireplace and even TV in the bathroom. Little extras like magazines and books , throw blanket and two easy chairs made it lovely on a very cold evening. Proximity to Shaw Festival and extended parking would be a big extra in the busy summer season. I... more

Highly Recommend

We were guests at the Shaw Club Hotel a few weeks ago and can't say enough good about our experience. Lovely cozy room with a fabulous tub in the bathroom. All staff were helpful, friendly and excelled in customer service. I loved the club room and the whole feel of the Hotel was calm and serene. The spa was a... more

Fantastic stay

My husband and I stayed for a night for my 30th birthday. The hotel was modern and clean. The staff were absolutely fantastic. From the front desk to the shuttle - everyone was so nice and went out of their way to make our stay pleasant. The room was beautiful and the hotel is a stones throw from everything you... more

Not what I expected

Arrived a little early to book in, but wasnt allowed to check in until 3pm, so went to find somewhere warm to hangabout.
when we booked in we were given I think the smallest room I have ever stayed in, box room springs to mind, with a shower no bath, no kettle not alot really, a bed. Later in the... more

Birthday Stay

My husband and I have birthdays that are close together and to celebrate we usually take a short trip. This year we went to Niagara-on-the-lake. We were greeted by a very adorably bubbly front desk worker who wished us a happy birthday and took us to our room since it was ready really early (10:30am). We had a lovely card... more

Beautiful place, amazing service

Late review....Stayed here over Thanksgiving weekend to go on a wine tour. The hotel staff was very welcoming and friendly. The reception area was neat and tidy, and had games to play to pass the time, as well as movies to take to watch in the guest rooms. The woman at reception gave us a warm welcome and showed us... more

Wonderful experience

The hotel is modern and clean and conveniently located right on the Main Street. The employees are all very friendly and helpful. Food at Zees was outstanding. It was a truly relaxing and memorable trip. I would recommend the Shaw Club to anyone!

Simply Divine

A business college and I had the pleasure of staying at the Shaw Club Hotel recently and our experience was delightful. The staff are very pleasant and professional and attentive to your every need. We didn't stay for dinner but would have liked to after seeing the menu. The rooms are very well laid out and had a cozy comforting... more

Wonderful Hotel

This was a last minute get-away for us after a trying week. The Shaw was so restful and relaxing. The staff was very welcoming, and the contemporary décor well thought out. Having a fireplace in our room on a cold evening was a lovely bonus. We enjoyed an outstanding breakfast the next morning at Zees. We will recommend to our... more

Absolutely fell in love with the place

We just got back from a 2-night stay bought with a Wagjag deal. It was wonderful from the moment we arrived. The staff here are fantastic! We were warmly welcomed and shown to our room, given an overview of the place, and made to feel right at home..The furnishings are beautiful and we found it so very relaxing the whole... more

Love Love Love

Amazing weekend getaway. Arrived in Friday and had a mani, pedi, facial and massage. Staff are terrific, friendly and professional. They even went to our room to get white whine and chilled it. Dinner that evening at the hotel was excellent. Large two person soaker to in the room with a fireplace nearby.
The staff here to a person were... more

What a lovely getaway

What a wonderful way to embrace winter by getting away with your spouse. The hotel is beautiful and the care to details is outstanding. Zees restaurant is wonderful offering several vegetarian or vegan options which is the norm on this menu so that was impressive as well.

Winter Blues turns Magical

What you need in a getaway hotel is: a cozy well appointed room with a big comfortable bed, great food and a very accommodating staff that is second to none. This is what we got at the Shaw Inn and Spa. No questions or requests were too great for the Shaw Inn staff and they made us feel so welcomed... more

Perfect Getaway

Excellent location, quiet cozy rooms, very accommodating staff. Appreciated all the extra touches: fish in the room, DVD player and rentals, free wifi, welcome snack and mini tv in bathroom. Vegan menu options at breakfast at Zees. Great fitness center (small but functional). We would definitely revisit! Recommend trying Treadwell restaurant down the street for lunch or dinner.

One of the best

This was the first time in 6 years that me and my husband had a romantic overnight. We love Niagara on the Lake and we wanted a nice hotel. First time ever and I can't wait to come back. The people at the hotel are awesome!!!!!!! Our room wasn't ready since we came early but we didn't care, we took... more

WE STAYED IN AN ANNEX ROOM

Service: 5 stars. We felt like employees were genuinely happy to have us there. We never had to wait on anything.

Room itself: 5 stars. Comfy bed. Loved the waterfall shower - best shower I have ever experienced! The room was incredibly clean, especially the bathroom. The in-room jacuzzi tub looks a little bigger in photos than it was - 2 small people would be... more

I've been telling stories of how great this adventure was for us. I had won a Life Experiences Shoppers Drug Mart card (valued at $279) and had ummed and awed about whether to use in at the Shaw Club. No regrets now! And I'll go back!

The location was right on the main strip of boutique stores and restaurants, across from the park, and the Shaw Club Theater.

The above card allowed us one... more

Shaw Club Hotel & Spa was a pleasant surprise to check in to. Honestly, I was not expecting such a nice, well-laid out boutique hotel! The decoration is very modern and classy, the service is great, and it is conveniently located on the main strip.

Walking into the room, we were greeted by a clean, comfortable room. They even welcomed us with baked goods! It was very modern and very well... more

Very nice, very clean, modern boutique hotel. We probably had the smallest room, but everything was laid out well, which worked well for us. The details were well thought out. The staff was all very polite, prompt, and professional. NOTL is small, so it was walkable to anywhere we needed to go in town. Winery and vineyards are a short drive or bike ride.

My partner and I stayed here over the Easter long weekend. Unfortunately, we booked two weeks ago so only the annex rooms were available (which are far less nice than the other rooms).

The service was 5 star, everyone was very nice and check in was quick. We also were able to park and walk about town before we officially checked in. The location is excellent, in walking distance of everything!... more

We stayed here a year ago for our anniversary- it is truly a wonderful little hotel. The staff are extremely nice and the rooms are modern and clean. I like that it is not right on the main drag, so you have some ability to just relax. The amenities in the hotel are top notch. I would recommend anyone thinking of staying at Niagara on the Lake looking up the Shaw Club.

A great boutique hotel at the edge of NOTL, so you're close to everything but not right in the middle. After staying a couple of tortuous nights on trips past in, ahem, "bed and breakfasts", I was oh-so-pleased to stay in this gem of a hotel. Modern decor, delightfully polite and attentive and canadian service.

Rooms with patios/balconies are smaller than those without, if you're looking for... more