There was no one at the site when we dropped off the vehicle. When I received the receipt the claim was that the fuel was not at the proper level which is not true. Now I am having to wait for a customer service rep. to deal with my complaint!

concerned about the amount of payment compared to on line quote.
I entered 4 hours and 300 kilometers and was given a quote of $108... something and I
was 3 hours at 175 kilometers and paid $110.00 could not figure that out?

More training needs to be imparted to the local staff in the use of the software programs. The owner of Sarges was not available at the appointed hour and his employee did not know how to use the programme. The owner cam after about half an hour after the appointed time. Also, the owner was not aware that U Haul accepts American Express Credit cards. I had a tough time convincing him. He also... more

They were late arriving making us late, by about 15 minutes. They opened at about 9:15 instead of 9:00. Truck was dirty, we swept and cleaned it before returning it and would have appreciated receiving a clean truck to move expensive kitchen cabinets.

I filled the tank to exactly what was given to me and was still charged..total lie on the charges..will NEVER RENT FROM UHUAL again.

Clearer instructions posted.

part of a garage, filthy , cluttered ,

Experience was OK, had equipment ready. UHaul was an add on to their regular business.