Stayed here while at a conference. Good location. Standard room. Nothing special. Air conditioning worked when it wanted to. Had the "pick your number" bed hardness/softness adjuster on the bed - was very hard to work it, and wasn't able to find my perfect number. There is NO whirlpool, even tho it says it has one on the website. Lots of restaurants around.

Comfortable nights sleep

Stayed here and was pretty impressed with the lobby when we were there. Our room had the adjustable beds so it was just a matter of finding your comfort zone for the best nights sleep, room was immaculate, view was pretty good too. Excellent nights stay,

One of the Best in Kitchener

Attended 3-day convention in the area in July 2014. Radisson is one of our favourites for group events. Modern, clean, quiet, pool, walking distance to restaurants, grocery, etc., pet-friendly, free parking, shuttle service, buffett breakfast, great friendly and efficient staff. Couldn't ask for anything better !

Radisson in Kitchener

All the staff where very friendly - front desk, maid and breakfast servers. The hotel was very clean overall. We at at the del Dente restaurant and the food and staff were great. The hotel is currently undergoing some renovations and improvements to their underground parking, and when completed, they will definitely look good.

Excellent

Great price, with Sleep Number beds. Very clean with everything you need within the hotel. Friendly staff, easy check-in and out. Close to shopping and great food restaurants. If you are in this area, this hotel is a must.

Leisure

We enjoyed our stay. My husband and our 8-year-old really enjoyed swimming in the pool. Very clean and decent hotel! The location of the hotel is just right by the highway. Close to St. Jacobs if you are interested in shopping around. Breakfast has good varieties. The Charcoal Steakhouse which is next to the hotel is also a good choice... more

Stay in Kitchener

Hotel staff were very friendly, room was large and clean, excellent restaurant (Charcoal Steakhouse) was available via underground walkway, free parking, close to major shopping centre and freeway. Easy access to major attractions in and around Kitchener including St. Jacob's and Alora as well as African Lion Safari.

Kitchener Hotel Excellent

Recently stayed at this hotel and found it very comfortable, clean and well staffed. It was a short and acceptable trip to Stratford from here as well as the St Jacob Market. under 20 minutes to each and the best choice we could have made.

Our Stay

The location was close to shopping and restaurants of good quality, the staff was very cooperative with the need for a late check out and our pets were allowed as well which made for our peace of mind. Have stayed here 3-4 times now and will be back.

On My List

We stayed here while visiting family in Kitchener. Cleanliness is very important to me and this hotel did not disappoint. The beds were comfortable and the room was quiet. Just what we needed after a long day of travel. I was very surprised by the quality of the continental breakfast - scrambled eggs, bacon, sausage, croissants. The serving staff could... more

Not as good as I'd hoped

Not really a 3, but not as bad as a 2 - I rounded up. There was hair on the ceiling of the bathroom. The beds were comfortable, the pillows & linens very nice. Fairly stale smelling air in the room. Two small elevators made leaving on Sunday a bit of a hassle.
Didn't even try the pool - it... more

Another very good stay

Have stayed here before, and this hotel never disappoints.
The bed was comfortable, ac worked good, and the bath products are nice.
We were on the 7th floor, good view.
Had the breakfast offered by the hotel. Decent breakfast, standard fare. The staff at the breakfast were very friendly, and quick to replace things and to clean tables.
Would stay... more

An Excellent Hotel and Staff

i have always stayed in this hotel whenever there is a convention I attend in this area and as always I had a wonderful stay and experience. The reception staff was superb and would help you when there is a problem. They can also be flexible to help sort out some problems

Great for sleeping

This hotel is conveniently located and has a shuttle service Mon-Fri. It's reasonably priced and the beds are great.
The reception will call you a cab -- very efficient.
For sleeping, this place is great.

You will not be sorry

Our 2 room suite was clean, quiet, and the front desk staff were very help full. The morning breakfast which was free with the 2 room suite, was better then most places we have stayed at.
Parking is free, and everything in the suite worked fine.

Ok Hotel

The hotel wasnt bad, but wasnt my favorite either. The pool was green during our stay, which if it is green it should of been locked you shouldnt allow your guests to see that. Things were broken in my room such as the phone, which was fixed right away!
The steak restaurant was amazing though!
Older hotel, could use some... more

Excellent room

Room was spacious, clean, bed was extremely comfortable, spacious bathroom, and great amenities. My breakfast was not included, was a bit pricey for what it was but was very good. Location is ok if you have a car.

Business stay

Since i travel a lot, my hotel reviews my be more about my experience and taste. First of all, the hotel is very clean which is a big plus. it is also, comfortable and safe. The internet was iffy at best, very slow, which can be quite common in high rise hotels. The layout is very good, small rectangular so... more

Nice Stay

Stayed there for three nights,This is a very comfortable Hotel minutes from the 401.They have excellent Staff.Clean comfortable rooms with comfort control beds and a full breakfast Buffet which was very good.Hotel has no restaurant but there are eating places within walking distance.If you are looking for meeting rooms I would have to say they are very small.Other than that... more

Great stay

We stayed at the hotel just one night, but would love to go back. The reception was very friendly and efficient, the beds were really comfortable and the breakfast in the morning had everything any one would want, delicious as well. Convenient to other things ie dinner, St. Jacob's

Great stay - friendly staff

We stayed for 2 nights at the Radisson. After arriving, we discovered the food we ordered from another restaurant didn't come with cutlery and the front desk staff actually had some to give us! We stayed on a holiday and forgot the LCBO was closed, and once again the front desk staff came through, offering a bottle of wine. The... more

Ok place to stay

Hotel is understand construction, so there are some areas you can't go. Beds are 'sleep by number' style, but my control wasn't working (was really hard). I'm sure they are otherwise comfortable.
Hotel was clean and staff were pleasant. Good restaurants are just across the lobby.
Good value for price and location.

Good hotel bad food

Hotel is decent value for money. Rooms are very clean and well designed. Location is convenient just across the highway from sears and wallmart. Reception and lobby where under renovation at the time so it was a bit messy. They have a horrible lousy breakfast buffet though. Other than the breakfast buffet mess the hotel is very good as long... more

Very very noisy

We booked this hotel for my daughters first dance competition and we were very disappointed. The walls were very thin and you could hear everything going on in the halls and other rooms, the windows did not shield any of the outside noise (near a fire station and it felt like the trucks were right beside our window) and the... more

Wrong room configuration

Surprise! When booking with Easytobook.com, the room configuration is not guaranteed. It is only deemed a request if available. We were extremely disappointed to be given a single king bed instead of the double queen indicated in our booking. We were told that booking through a 3rd party such as Easytobook.com doesn't guarantee one's already paid for room configuration. In... more

Below acceptable

Booked the Jr King suite. Upon arrival found bedding and duvet covered with hair and live bug in dresser drawer. Called the front desk and housekeeping arrived quickly to clean the room properly. During the night the temp dropped and the wind increased. The windows were so bad the curtains moved in the wind although they were closed! We had... more

Can't accommodate groups

We travel down the 401 to this area for at least 3 Ringette tournaments a year and have never been to a less Team friendly hotel before. I will definitely NOT be recommending teams to stay here. The Managers of the hotel made it very difficult for us to enjoy our stay as a group.
- They split the team... more

Raddison - Excellent

Make sure you meet the General Manager Jash - fantastic gentlemen, he is so hands on, and so involved with this hotel!!! 10+++ I'm still here and its great, Breakfast is great - its not a super large buffet, small but sufficient! The food (room service) outstanding, I had the Cobb salad, and the chicken stir fry, amazing!! The housekeeping... more

Ok for business

The hotel is ok for short business stays. Apparently is being renovated, the breakfast area really needs a make over. Nothing fancy, but comfortable.
It has an underground connection to a stakehouse/bar/italian restaurants across the street. Perfect on cold days.

About average

A totally average hotel in a totally average town, price totally average. Competent, clean, well-maintained. Location is good if you’re driving down from Toronto, which is the usual way to arrive.
Staff considerably more friendly and intelligent than average, they upgraded me to a (totally average) suite when I said I needed a good workspace to write the speech I’d... more

school trip

the reason why you should stay here is simple........ clean... fresh... rooms newly appt furnish...
Staff that are " very helpful from front desk to the cleaning people. they put a lot in to this hotel. you can tell from the minute you walk into this hotel. the shine those people have show inside and out from the time you... more

10

Radisson gets a 10 out of 10 from me!
The rooms are always clean, bed is comfortable, lots of pillows, extra blankets,free bottled water in the room.
Staff is exceptionally friendly and helpful.
I did not rate the spa as I don't use it. I work in Waterloo so the drive is a bit farther than ideal but the Radission... more

Average but you know what you're getting with a chain hotel

The plumbing was a bit noisy, beds were ok, room was clean, we found as someone else reported that the pool area, NOT water, was cold, sure it was very cold outside, as a maintenance manager this tells me either the heating is either not working correctly or it is under-sized, both conditions are correctable.
Breakfast was good, front of... more

Average hotel

A family of 4 of us travelled from out of town and this was the first time we stayed at the Radisson. Usually stay at the Hampton Inn or with family, but thought we would give something else a try as this was suggested by family.
This hotel was average overall and I give it a 3/5. The staff were... more

Clean and Quiet

Hotel was clean, room comfortable, beds comfy, linens very nice. Washroom clean.
Pool area nice. Location very good, nice restaurants nearby and good highway access.
Front welcome counter very good service, very polite, friendly.

Average hotel but staff are quite friendly

Stayed for 2 days with our kids. Rooms are typical and clean enough. Buffet breakfast is what you would expect and the staff were very friendly. The pool was disappointing. Very small and the pool area freezing cold. We had to wrap up in blankets to try and stay warm. It was a really cold day in December a and... more

Questionable management response

I have stayed at this hotel 3 times in order to visit my son while he was in school at the University in Waterloo. I have very mixed feelings about this hotel. The overall value for the price is actually pretty good, wrt room quality and service. The location requires a car to go anywhere as it is not near... more

Great place

Stayed here for 4 nights. Great dining just next to the hotel. Friendly front desk lady who did our check-in. The room was clean and well maintained. Breakfast is ok, though variety seems to be on the low side for Radisson chain. No complimentary mineral water. The signature Sleep Number bed was comfy. Writing desk is off the right size.... more

Nice hotel- would recommend

Stayed here for a Holiday Christmas party in Kitchener after purchasing on hotwire.com; spent around $90 including tax and was very pleased. The rooms were very nice and comfortable, also very clean. It is very close to shopping, restaurants and entertainment areas. There is a Coffee Time right beside the hotel which is great for breakfast, also a Caribbean restaurant... more

Room 602; home away from home

Stayed at this property for 3 days for a business trip. I felt right at home in a very comfortable roomy suite. The location was accessible for all my traveling requirements; the morning breakfast buffet was decent, the room was clean, the staff welcoming and very friendly, the parking convenient and complimentary. There are good restaurant choices minutes away. When... more

Why would you stay anywhere else

What a great hotel! Upon arrival we were greeted by the friendly front desk staff (Jash) - ordered a taxi cab for us! Breakfast was good and hot to serve. The room was clean and every detail was attended to by the housekeepers - even had towel art on the bed. The attention to details in this hotel makes me... more

Clean, Comfortable, and Pet Friendly

My husband and I, along with our dog Chummy stayed at the Radisson Kitchener while visiting family during the Thanksgiving/Oktoberfest weekend. Our room with a King bed was very clean and comfortable, and suited our needs perfectly. We found the Sleep Number bed to be very comfortable once we adjusted it properly. Only a five minute drive to my sister-in-law's... more

Clean hotel but

We stayed at this hotel on October 19th. We were in town for Oktoberfest. When we first walked into the lobby it smelled like chlorine. The hotel and rooms are clean but we found the sleep number bed very uncomfortable and for this reason we would not stay at the Radisson again.

Stay away, had an awful stay

Not a good stay. In town for Oktoberfest. Just looking for place to stay while in town for the festivities. Things started poorly when they messed up on the type of room we wanted. I booked via the Radisson booking line. Asked for a room with two beds. When we got there, the front desk staff were not very friendly,... more

Great stay

We had to stay for an entire week at Kitchener for business, it is one of the best options in town with no doubt, attention is awesome, they will take very good care of you, from check-in to check-out, the rooms are very comfortable, it is easy to drive to any place from there, and you got many stores near... more

Perfectly fine hotel for business and leisure trips

The hotel's location is on the southern edge of Kitchener - so, not terribly central. It has ample parking though and is within walking distance of a large mall. It is on a fairly busy road, so if you are a light sleeper, I'd recommend ear plugs.
The rooms are comfortable, but not luxurious. I understand the hotel is going... more

185$ for standard room & 73.00 for c@!%!y room service

I reserved the king suite for 2 nights (first night 144$ 2nd night 146$). Check in was good. Very nice lady (wish I could remember her name). Got to my floor, smelled great and looked clean. Opened the door to my room.. work desk right in front of the door. Room was clean. There was a living room type area... more

Great stay for my dog and I

I was in town briefly and needed a hotel. I got a great deal and the hotel was very pet friendly. Even gave my dog a little bag of treats. I was placed on the pet floor. The floor and the room were very clean. I never would have known it was a pet room if they didn't tell me.... more

I woke up with a rash all over my body

The check in was speedy, and the people there were nice. The room was very clean, and comfortable, and room service was very good! My sleep was comfortable however; I woke up with a rash covering my entire body and even my face! I was so embarrassed that I could not even go to the front desk to approach them... more

Great hotel for the KW area

My husband & I checked into the Radisson on Friday, August 23rd to stay the night after our wedding reception. I had indicated when I booked online that it was for the night of our wedding and when I got to the front desk to check in I was extremely surprised to find out we had been upgraded to a... more

Above Average Hotel

We spent one night at this hotel and purchased the Bingemans water park package. Staff were very friendly and helpful. Hotel is in a good location with Fairway Rd. right there which has everything as far as restaurants, stores, malls ect. goes. As for the room, it was very clean and pretty modern looking. It wasn't overly fancy or luxurious... more

On a business trip to one of our suppliers, the hotel hit all the right notes - clean room, free Internet, and added in a free breakfast. The only downside was there is very little interesting things in the area to walk to. Over all a good stay and a place I would stay in again.

My boyfriend and I needed a hotel room for the night as we were coming to Kitchener from Toronto to attend a party. We purchased a room at a 3-star hotel on Hotwire and it turned out to be at the Radisson.

Our room was very clean and nice but when I went to use the bath tub, the stopper (which was built in to the tub) would not close the drain. I called the front desk to complain and at first... more

Nice hotel in a region that is lacking in high end choices. We were upgraded to a suite due to availability and it was nice and roomy. Most importantly, it was CLEAN!!!

The location is a little lacking. There's not much a that particular part of King street but you're about 30 seconds away from the highway so it should make travelling easy.