it's ok for an overnight stay.

Very dated . Blackout curtains had holes in them so hard to sleep light comes in. Shower/bath tub you have to go in sideways really weird set-up . Had to have a shower sideways. Room was not ready after 3 pm a lot of us were waiting for our rooms kept hearing 5 more minutes a few times

Not what we expected

The room was musty smelling, there poorly patched up holes on the bathroom door, aparent water damage on the ceiling. I will never stay here again

The room was pleasant... basic finishes but in good shape. Extremely noisy family next door, but that's not the hotel's fault.

Nothing special, but a decent place to stay

clean, nice staff, easy location, decent parking. Not overly pretty, nothing special. Only wow-y is the pool deck is VERY slippery. Coffee makers in room and fresh coffee in lobby. The shower is made for very short people. Beds not that comfy but good enough for one night!

Horrible

Bed was broken, celing was leaking water, faucets all leaked. Stained carpets

ok location. staff not helpfull

they have a problem with taking autorisations on credit cards. in their system shows my CC was declined but at the same time they took over 500$ deposits thay went thru and wanted as well 200$ cash since their system shows the cc was declined. I called the bank and they confirmed CC was good. agent at front desk did not want to do any effort to see where the problem in their system was... more

Perfect hotel close to everything

Rates, service , courteous, helpful overall excellent

Worth the money

Great for a 3 star hotel

Good experience

Check in took quite long (about 45 minutes) but after that the experience was enjoyable. Rooms are comfortable and clean.

Nice hotel for a low price

The room was clean, the staff was nice and it was a last minute reservation at a very low price. All the main attractions were really close so we didn't need to take the car to go anywhere.

Needs update

Were remodeling entrance but room carpets were dirty & need to be replaced.

Very dissatisfied!!!!!!

The hotel was very out dated. The hallways and rooms smell like mildew. It was so stuffy, imagine sleeping in a pool room with the AC on. Awful! Then I went to turn on the TV and it didn't work, called the office and it took 45 minutes for someone to come and then I still couldn't watch it because the satellite didn't work. Horrible night considering that I need the TV on to sleep.

Volpetervo

Stayed here for two nights whilst on a Cosmos coach tour I quite enjoyed our time there we used the discount voucher for the Outback steak restaurant and had a great meal there spent a pleasant evening in Hooters bar which is adjacent to the hotel lack of breakfast didnt particularly bother me as there is a Denny's across the... more

Good Location

The location is perfect, a short walking from hotel to Niagara Falls or casino (care your money!) Where you can find some good fast food restraunts.The next door is Skylon tower. The room is not large but comfortable. The breakfast is very good. We stayed one night there.

nice hotel

We stayed at this hotel on 2 occasions on family trips to Niagara Falls. It is a very clean hotel, and the staff is willing to help you out for any questions you may have. The rooms are very nicely decorated, and the cleaning staff does a wonderful job.

old, but well updated

The location cannot be beat. The hotel name is "Falls View", and before the IMAX theater, that was probably true. Alas the view from the hotel is gone, but step out on to the sidewalk and the view is there along with a two block walk to the Falls walkway. This hotel is probably 50's era, and sometimes that shows... more

Nice hotel, good location, few sloppy maintenance

States for a night with my family. Ordered two king rooms but ended up with 2 double rooms which was a shame as had really been looking forward to the KING bed for a night. Room was very clean but a few sloppy chords hanging out the wall which were a shame. Very friendly staff but werent perfect English speaking. Beds we comfy and pillows were fantastic. All in all a pretty nice stay but at... more

Good Value.

Perfect for staying short period on Niagara Falls. Good location al tough isn't on falls water front, but is walking distance. Good Value

This place is a joke

Stayed at this hotel 03/28/2014. Hotels website clearly states that they serve daily continental breakfast. This is a complete lie. They DO NOT! The front desk people will rudely state to you that they do not serve breakfast when asked. The hallway temperatures are kept just above freezing, and the $15 parking fee is a joke. Park 2 blocks away... more

Disappointed

Currently staying at this hotel and will not be returning. Several of the websites we looked at when booking this site all stated there was a free continental breakfast. We have stayed here in the past and had this breakfast. Since we are here for three nights that was one of the factors we looked at when booking this hotel.... more

Terrible - we checked out within an hour

We checked in waited 20 minutes while Judy V tried to find our reservation and then had to enter the reservation.While we waited we noticed that the reception and the hall way carpets were not very clean. Judy apologized for the wait and finally assigned us a room that was under construction (being painted with a big fan blocking the... more

very clean

great location, very nice staff, clean rooms, food at the restaurant in hotel was great, enjoyed my stay here will stay again

buisness trip

I stayed in Niagara for a buisness trip. Not much made me think a single traveler/ buisness travler had been considered. Your hotel seems to be more for families. The extra parking charge was expensive for my small vehicle ($15 and tax!) then all the coupons I got with my booking was useless for a single traveler. $15 off at... more

Beware

This hotel's customer service is horrendous. If you’re looking for a place to stay that will make you stressed out, than this is the hotel for you. Most of the features they advertised were unavailable.
The pool and hot tub were advertised as open and available, but was closed. After researching reviews, apparently it was closed a week before I... more

not too bad

I read some negative previous reviews and worried about it.
That was true: cold pool, cold hallways and no breakfast.
However, considering the convenient location and price, It was not too bad.
Our room was clean and large, bath room is also good.
The staff at the front was pleasant and friendly.
I am not sure if I go back... more

The room was nice. Heated pool was maybe 70 degrees. I like

The room was nice. Heated pool was maybe 70 degrees. I like water cold but that's not heated and too cold. Hallways had no heat. At 15 degrees outside getting to room was bitter. Would not reccommend hotel

Good location, clean hotel

I found the hotel very clean and very reasonably priced. The location is great. Its very close to lots of attractions and restaurants. Staff was pleasant. I would recommend staying at this hotel if you are going to that area.

As we arrived in the hotel a little bit early (like an hour

As we arrived in the hotel a little bit early (like an hour before the check -in time) the front desk never even greeted us she told us that you can park the car outside and go somewhere else and just come back at 3 pm. Dont she realized that we came from far away place and needed to rest... more

not too happy

the beds were hard, my back was killing me the next day. We could hear the people in the next room, we froze all night. and we had to park quite far from the entrance because the lot was full....when I complained about the room the girl took a note and sent me off. when booking they didn't tell me... more

Swimming get away

I took my daughter on a school break to swim. The pool was sooo cold she could not even get in. I didn't think it would be real warm but if a ten year old can't get in you know it's real cold ! She was very disappointed.

Beware

Booked a room for one night mainly to take my grandson swimming. Well the pool was 55 degrees freezing cold and the pool and spa area was very dirty (looked like they had been doing some work in there the floors were very dirty. The hot tub was ok to use but not for a 4 year old.
The web... more

Meh

It wasn't a good stay at all. But you get what you pay for.
We had plenty issues in the room including hair on the towels, and we had to call more than once for someone to finally come. I even emailed the hotel a few days before check in and no one ever responded.
Definitely never going back. But... more

Disappointed

Ultimate disappointment. The photos online gave the impression of a nice, well kept property, not the case here. The swimming pool was out of order and according to the front desk will be out of service for several weeks. That's not the worst part. When I first arrived, I was given the key card to what appeared to be a... more

You Get What you Pay for

The location of this hotel is great. Parking is not free - $15 plus tax. WiFi worked fine. Breakfast was also included which did the trick. Nothing special - nothing hot(no eggs or breakfast meat). However you could make toast, oatmeal, toaster waffles etc. They did have fresh fruit and yoghurt. Cereal and a few muffins were also available. Coffee,... more

Smelled strongly of MOLD

My husband and I along with a group of friends could not stay here due to the strong odor of mold in the rooms and building. It is very deceiving from the outside- which looks fairly decent. The rooms inside are dark, dingy, and smelled moldy. My husband started coughing and begin to feel ill not even 15-20 mins after... more

Average. Could hear guess in other room laughing and

Average. Could hear guess in other room laughing and shouting. Shower in room a little to small. Staffs were friendly; Check in staff could have been a little bit more friendly. Room temperature control was not working normally. Overall it was a good experience.

Bed bugs at Baymont Inn

We stayed there for 2 nights in early November for my daughter's birthday weekend. This experience completely ruined our trip. We searched on Expedia for hotels and wanted to take our daughter to her favorite place on her birthday. We book 2 nights at Baymont Inn because of the price, proximity to the falls and experience with the Wyndham chain... more

Decent

The room was decent and location was good.
Had to go to the front desk four times because the key wouldn't work, then was given a master key to every door in the hotel. Doesn't seem too safe to me, especially seeing how there were no cameras in the halls.
The phone in my room did not work.
Be careful... more

Great location, close to everything. Friendly staff. The

Great location, close to everything. Friendly staff. The shower was tiny, but at least it had good pressure. The bed was too firm for my liking, as I'm used to a pillow top. Breakfast could have been a little better, not much selection. Good deal for the money, thanks to Groupon!

Would stay again

Although the pool and hot tub need some updating, the property otherwise was clean and kept nice. Rooms were big, beds were really comfy! Front desk staff was polite but need to keep updated on area things. We were told they were doing fireworks still, we stayed in Early October, even though their sign said they stopped doing fireworks in... more

Poor Customer Service & Quality

The bathroom was unclean, dirty towels, sheets were unclean.
Customer service was not inviting
Overall unhappy.

Amazing hotel and staff

I would like to write a reive about the baymont Inn & suites hotel.. My family and I always stay here for the simple fact that we get treated with great respect.. The rooms are super clean and there's nothing I ever have to worry about.. Great breakfast and let me tell u how great the staff is.. Anything you... more

Great Value

Excellent value! Friendly staff, clean hotel, good rooms. We were also given $10 coupon for the Outback when we arrived! They do charge $15 for parking though on top of the room cost.

Baymont inn and suites

Not the best experience. Very unclean bathroom and mold in the shower. Friendly staff. Breakfast was okay.

You pay for what you get

I believe the front desk people were very nice and helpful, but I would not stay there again because the room was not satisfactory.

Good location but rooms with issues

We reserved two rooms on our trip. Both rooms had major bathroom issues from faucets that were completely off of the counter top to mold in the grout, mold at the base of the toilet, smelly shower curtains, and brown stains on our comforters. On first look, both rooms appeared somewhat updated but on closer inspection you could see the... more

Great place to stay

The only drawback was the continental breakfast. Even though it was standard fare, both mornings they had run out of certain foods so therefore it lacked variety.

Great location

Enjoyed my stay here. Continental breakfast was fine, I mean it is continental...decent choices. Coffee was weak but that seems to be every hotel. Rooms were clean and the location was perfect. Near everything you need and a nice walk from the falls. The ice maker on our floor was not functioning on our last day but who cares. Staff... more

Pretty Good

I was traveling with my sister as a last minute replacement and she had chosen this hotel thru a Groupon deal. She told me not to expect anything great because the hotel got mixed reviews.
I'll start with the good--and these are the parts that are important for me: bed comfort, cleanliness and smell and whether the room amenities offered... more

A Happy place Indeed

The main problem with this hotel is it only has one lift!.
My room must have been one of the honey suites, as it had an enormous bed (cold have probably slept four people!) It also had the big jacuzzi bath in a shape of a heart in an area off the main room surrounded with mirror tiles :) It... more

hotel is close to falls and attractions, rooms need

hotel is close to falls and attractions, rooms need updating for under 100 you get what you pay for!

Huge room

Stopped by this hotel when we hit town as we have stayed at Baymont hotels before and thought it would be good. We were so right. Rented the hot tub room which was huge. Close to the falls and an easy walk. The only complaint is the view out the window was terrible. Can't get everything I guess. Staff was... more

Up grade your room, please

Negative
1). The room is not really clean and smelly. I don't know where the smell come from. I think from air conditioner?
2). The bed have cover bed/blanket without ironing
3). Bathroom is poor. The curtain is very smell. There are hair in the floor and they don't clean.
4). I told the staff in front desk to prepare... more

Comfortable Stay

We arrived 1 day early. They gave us a room but our other 2 nights were a Groupon. It would have been nice if we didn't have to change rooms but otherwise, it was a very decent stay. They baked cookies for the guests. This was a nice touch and the cookies were good.

Not Particularly Impressed

This was our 2nd hotel on our US holiday and was the worst of the 4 we stayed in. It's right next to Hooters, so if you have a family, be prepared for drunks wandering through reception and in the car park.
The room was 'adequate' and tidy, but the bathroom left a lot to be desired; mould was in... more

What a trip

Nothing like showing up with your family to discover Hooters restaurant directly connected with hotel and their clients (drunk) walking through to use the bathroom...same hallway to the pool.
I had the family suite.....noisy and poor decor with a layer of dirt on counters and tables and this is directly after housekeeping cleaned the room from the previous guests.
Parking... more

Worst I ever been In-even the kids said they would not come back

I had to clean my room before we unpacked-wait we didn't un pack because of Bed Bugs. Get there 1st time for my girl friend and her family in Niagara Falls. I had to clean the toilet still had #2 satins in it. hair in the sink and behind the door. Stains on bed sheets dead bugs in the window... more

Sleepless night

The room was nice but definitely not clean.
First, the toilet cover has some stains from who knows what it is and also under the seat, some left over from whoever used the toilet last.
The lotion was half empty and the white tray for the ice bucket had sticky dirt on it.
The worse part is my next door... more

great hotel

very clean, good price. And also within walking distance from all city attraction.
Couldn't have found a better choice for that price! Breakfast is a good quality, the only thing is the parking was a bit expenseive

Overall the hotel was pretty good. Location was decent

Overall the hotel was pretty good. Location was decent, staff was friendly and the rooms were average. Service was good our tv was not working and they sent someone up right away to fix it.

Misleading

The ad in the room says " Hot breakfast featuring waffles" yeah Eggo waffles. The place looks old and in need of repair. Bathroom door knob was almost off and my wife fixed it. $15 for parking....come on and when sent an email to inquiry about any parking charges no one responded.

Not exactly what I was expecting

They were pretty booked so I had to Upgrade my room to two King bed. Also it was almost impossible to get through to reservations via telephone.
The room was clean, My television had horrible reception. There was a fireplace in the room, that didnt work. We called front desk and they sent someone up. The fireplace never worked, it... more

Not as good as I thought

The toilet bowl constantly gets stopped up...weak wi- fi very weak..the rooms needs upgrades....musty smell..very poor view ...could not tell if it was night or day.felt like a jail cell...the best thing about this place is the location.... more

Niagara Falls visit location for a family reunion

This was ideally located for a walk to the falls and other attractions w/out paying a high location cost, easy to find several restaurants

“The first time they have me a real dirty room, something like a roadside motel. Awful. I then had to fight with the receptionist to give me a better room, and lo and behold, now they have a cleaner and newer room magically. Poor customer service and poor room quality.”