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3 stars 108 reviews

Imperial Hotel and Suites

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5851 Victoria Ave
Niagara Falls, ON  L2G 3L6

(905) 356-2648

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Other Reviews from the web
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3 star rating
November 21, 2014

I was terribly disappointed when I was told that I had to pay $11.00 for a night of parking. also: the parking space that was available for me to use was very tight and I had to do several maneuvering to get into it. This was the very first time that I had to pay for parking to an hotel were I was a guest, and I travel a lot. I will never book again this specific hotel.

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3 star rating
Overall it was better as expected
November 21, 2014

I was concerned when I read the previous reviews. However, our experiences were okay and better as expected. The room was large enough for 3 adults and 1 kid. Everything was clean. It is not a new hotel which we knew upfront. WiFi did only work in the lobby but that was not a big deal.

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3 star rating
November 21, 2014

Pretty decent. Average room. Good sleep. Great location. Only real complaint is there is not enough parking. We had to squeeze into a very tight spot in the adjoining lot.

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3 star rating
Room old and bad smell
November 21, 2014

Room doesn't look as good like it showed on website - it's old. Bad smell. Location is good. I won't come back to this hotel.

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3 star rating
good location
November 21, 2014

good

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3 star rating
Dogs bark and place stinks
November 21, 2014

It was a terrible hotel and it's pet friendly allowing dogs to bark all night without fixing the issue, pet friendly was not clearly advertised and the wifi did not work the range was not strong enough to reach the room and they don't have enough bandwidth to support all hotel guests or even half for that matter this is not acceptable and back home this is false advertising saying there is free... more

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3 star rating
A perfectly OK spot. but Spend more to get more
November 21, 2014

A perfectly OK spot. If I were to go again I would Spend more to get more

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3 star rating
Cheap and close to the attractions
November 10, 2014

I got a great price of only $49 for this hotel , it is not the best hotel in the area by a long way.There was a odor in the corridors but the rooms were clean and it was close to everything so for the price it was worth it.

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3 star rating
Walking distance to the action
November 03, 2014

Good location with short walk to Clifton Hill and to view of falls. Hotel was average, staff not the friendliest.

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3 star rating
It's cold to all the fun stuff
October 29, 2014

I would not go back The room was to small and there was no window to open The living room was to small The bed was not comfortable There was no gift shop in the hotel like it said there was You had to spend an arm and a leg on pop and water and food

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3 star rating
Hotel needs a major renovation
October 27, 2014

The hotel is in a good location, just around the corner from Clifton Hill. It is fairly run down and in desparate need of a renovation. The room was definitely not as clean as it could have been, even after housekeeping had come, there was still hair on the bathroom floor and I found a button that was not mine on the carpet, as well as a bobby pin. The good part was that the shower had decent... more

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3 star rating
Hotel Stay
October 26, 2014

The hotel staff were friendly but the overall conditions of the room were unpleasant. The room was musty and dirty. The carpets were stained, and so was the sofa pull out bed. Our comforter looked like it was from 1939 and the TV had this high pitch squeal every 5 minutes during a show. We asked for an upgrade but there wasn't any rooms available. The location was great, right downtown Niagara,... more

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3 star rating
Close to all attractions.
October 23, 2014

Older building, could use some updates. Bed very comfortable. Close to everything.

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3 star rating
Room needed updates. Painting
October 22, 2014

Overall experience good. There were a few things that needed looked at and they were attended immediately

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3 star rating
Good location
October 20, 2014

Hotel was clean, reasonably priced and in a good location. Staff were friendly and helpful. Decor was slightly outdated but no more so than other rival hotels in the area. All in all an enjoyable stay and I would definitely recommend the place to a friend.

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3 star rating
Pleasantly surprised! Great for families!
October 20, 2014

Location & Rooms are great for a family! Family suite double-whole sitting area that is separate from beds-great place for suitcases. Great location. We stayed in mid October and pricing was great @ $65. THE IMPERIAL was most definitely a great surprise at that price! Clean hotel. Large, clean rooms. Nice, helpful staff. Staff was great!!! Just an all around great place to stay! I will stay... more

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3 star rating
Long weekend getaway
October 18, 2014

It was a good pick for the long weekend stay. The rooms were comfortable although the walls were thin as we could hear our neighbors conversation word for word. Conveniently located, we could walk every where. The prepaid breakfast was ok. We chose to upgrade to the buffet for a few more options. Overall it was alright. We would probably stay again.

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3 star rating
Not good at that
October 18, 2014

They still have the old tv. Making the movie tiny and harder to follow. It was ok beside that.

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3 star rating
Superb location
October 17, 2014

check-in smooth and friendly - hotel old but clean and room very spacious and loved the sink which was not attached to bathroom and microwave a huge plus along with a sofabed which we did not use but good to know and location amazing very close to restaurants and falls and although old hotel but very comfy

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3 star rating
Great view of the falls area.
October 16, 2014

Stayed two nights and enjoyed the room. Pool and jacuzzi were great and we were the only ones using it. Staff were very friendly and helpful.

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3 star rating
Okay hotel. 10 minutes walk to the falls
October 15, 2014

The non smoking room was okay. All I needed was a place to sleep. The only thing I didn't like was the Wifi really sucks. I couldn't connect even in the main lobby. They should put an access point on every level and update their routers

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3 star rating
I regret staying here.
October 15, 2014

- Fitness area - very bad condition. I saw nut and bolts all over the floor, rusted equipment. Spoiled all my mood to workout. - There was a plastic lining over the AC and it was sharp and broken. I kept watching my kids that they don't get hurt. - TV - very old - bad colours, very basic channels. Honestly, I did not see this kind of TV paying the price for the room that I did. - Bathroom -... more

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3 star rating
The hotel was overpriced, it was an older hotel.
October 13, 2014

The hotel wasn't a terrible place to stay, it was an older hotel and was way overpriced. My husband and I did enjoy our stay at the hotel though. The nice thing about the hotel was its location. Everything we wanted to do was within walking distance from the hotel so that made the stay worth while. If you are looking for a fancy hotel, this isn't the hotel for you. If you are looking for... more

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3 star rating
Ok hotel close to Falls and attractions
October 13, 2014

Room needed updating, windows were dirty, hard to see out. Overpriced.

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3 star rating
Dirty and uncomfortable
October 09, 2014

The only positive about this hotel was that it was easy to get to. The room was filthy, we found hair all over the pillows. Also, the comfort of the beds can be equated to sleeping on a broken hide-a-bed in your grandmother's basement. The floor was a better option. The television has not been updated in approximately twenty years, it was a small, square box. For the price, we were incredibly... more

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3 star rating
just about there
October 05, 2014

For the price it was spacious, under 80 before taxes was a good price for a junior suite but the internet wifi wasn't available

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3 star rating
Good Value & close to Clifton Hill
October 04, 2014

- Room was clean and had microwave and mini fridge - AC was fully functional and our room was just the right temperature - Clean and home feeling

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3 star rating
Clean rooms - that is really all
October 03, 2014

Wishing that the rest of the hotel could be as clean as the rooms. The halls and carpets outside the rooms were horrible, the elevators also not so great. The service was great The attached Golden and Griddle...nothing short of disgusting. The staff there too were amazing...too bad for the smell and lack of cleanliness in the restaurant. Prime location. We were desperate and it was the best of... more

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3 star rating
disappointed
October 02, 2014

My husband and I have stayed at the Imperial a few times . I find it was much dirtier this time . The tub wasn't that clean , carpet dungy , sofa in sitting area soiled and bed covers old looking . They are still using those cheap little soap bars no bigger than your thumb . The front desk staff are wonderful , also helpful and pleasant . We can't complain about the price . I hope it's not... more

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3 star rating
Niagara Falls, Canada
September 30, 2014

The hotel is dated and needs some refurbishing. The room was clean and comfortable. The staff was helpful and cheerful. It is close enough to all activities for walking.

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3 star rating
Very disappointing!
September 29, 2014

Room was clean and location was excellent, however there was a very strong smell of vomit from the room, we were only staying for 1 night and only in the room to sleep so it was bearable. I would definitely not stay at this hotel again.

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3 star rating
Great Location!
September 28, 2014

We had a very enjoyable stay! We LOVED the buffet breakfast at the Golden Griddle. We would definitely book this hotel again.

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3 star rating
Get away week-end
September 28, 2014

Getaway week-end. Booked a suite - terrific view Staff very friendly.

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3 star rating
Nice hotel, close to everything, great view.
September 27, 2014

My stay was awesome. Price was great, location and view are great! Staff were great as well as the room conditions and cleanliness. Overall a great experience one which I would do again. I would also recommend this hotel to anyone.

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3 star rating
Interesting stay
September 27, 2014

In the room, above one of the beds, there was a big spider web. The beds were supposed to be queen, size seemed closer to a double bed. The door to the bathroom would not shut properly, so there wasn't ample privacy. The springs were bulging up in the pull-out sofa.

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3 star rating
Pleasant hotel, great location
September 27, 2014

At this medium price range, the Imperial is an excellent choice. It is close to all major attractions and the hotel staff is knowledgeable about the Niagara area. The junior suite we had was larger than we had anticipated. The free breakfast at the Golden Griddle which is adjacent to the hotel was also appreciated.

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3 star rating
Clean but Old Hotel
September 26, 2014

This is basically a 2 1/2 star hotel. It is in a perfect location. It is very clean and the staff is very accommodating.

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3 star rating
September 24, 2014

Very disappointing for the price. Did not live up to the description.

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3 star rating
Good location very poor service and dirty room
September 22, 2014

Very bad experience the washrooms very dirty and very old. the room smelled very bad the staff service was very bad..not a welcoming attitude at all.they were rude

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3 star rating
Great location and bang for your buck
September 22, 2014

Great location and bang for your buck : - Steps away from all attractions/casino/restaurants - $10 parking rate - Rooms are spacious and clean, equipped with convenient fridges and microwaves - Pool area is outdated and dirty - Friendly and helpful staff

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3 star rating
Clean, close to casino niagara
September 21, 2014

Clean; at first was assigned to a room we didnt request, but stay was able to change our room to what we wanted without extra change; wish parking was included in price; overall would book with motel again

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3 star rating
Average hotel. Close to clifton hill
September 21, 2014

I had stayed at this hotel before and it was decent. The rooms this time were a little dark, and seemed less "put together" than before. Overall it was still a comfortable stay, and super close to Clifton Hill, which is what I wanted.

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3 star rating
Nice and close to everything of interest
September 20, 2014

Not top bad, I think they should maybe update a little but for the price it was ok, nice staff !!

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3 star rating
Stay away
September 20, 2014

Don't stay at this hotel. Not worth the money. Very old and needs updating. The staff is rude and have a "don't bother me attitude". Wi-Fi connectioni s terrible. The free breakfast is awful.

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3 star rating
Getaway
September 19, 2014

I had the 10TH floor -Wirlpool,livingroom & nice view.AWESOME

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3 star rating
all smoking rooms when we got there
September 16, 2014

we booked a room for two, a non-smoking one, and we got a smoking one - saying that using a third part company as such as EXPEDIA does not grantee that you get what you booked. Say What?! The hotel itself is located close to major attractions and the breakfast was good, but yet it felt very uncomfortable and stinky and very dirty. Would never recommend you to go there!

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3 star rating
Pet friendly hotel close to Clifton Hill
September 15, 2014

The hotel is located just off Clifton Hill, in the heart of the tourist area, which made for fast and easy access to the "sights". The staff is fantastic - very friendly and helpful! Not many hotels in Niagara Falls are pet friendly, especially without paying a tremendous fee, so we appreciated the Imperial allowing pets at a reasonable price.

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3 star rating
Very nice rooms
September 14, 2014

Very nice stay will go back liked the free breakfast,, staff very nice hotel was nice and cleaned,,room cleaned everyday,,,

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3 star rating
Nice hotel close to everything
September 13, 2014

The hotel was nice. Pretty clean. And located very close to everything. The only complaint I have is the mattresses were too firm for me. But you'll get that at many different hotels.

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3 star rating
Nothing Imperial about this place
September 13, 2014

Air was stale, mattress was stained window sills dirty,windows smudged, general cleanliness lacking.

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3 star rating
Winter stay
June 01, 2014

Very nice indoor pool & hot tub. Convenient location close to the Falls and attractions. Rooms are clean and efficient. Lobby staff were unavailable most of the time. No lobby staff available to check out. Disappointed about being charged extra for parking as a hotel guest.

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3 star rating
Good enough for a last minute booking
June 01, 2014

First off, this was a last minute booking as our trip plans changed last minute, so we weren't really sure what to expect. The price was right (well under $100), which worked well considering the quick change of plans. Upon arrival, the check-in staff was not overly friendly or welcoming, but we tried not to let that deter us from... more

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3 star rating
Dirty, smelly, & unwelcoming
June 01, 2014

Never again! To begin with front desk not very welcoming. We booked a non-smoking room and were given a smoking room (#906) without them telling us (the room and that floor smelled horrible). When I notified the front desk about the room being smoking and that we booked non-smoking, they told me that it was a "special request" to get... more

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3 star rating
Exceptional
June 01, 2014

Had a great stay, the staff were friendly and efficient, clean room and wonderful view.I would recommend this hotel for families that want a hotel close to Clifton hill, walking is no more than 5-10 minutes, plenty of restaurant choices. The only downfall is when going in early May you don't get to enjoy the fireworks on Friday evenings.

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3 star rating
Only OK
April 25, 2014

Only OK for a budget hotel.
The room was a bit stuffy and i was dying to let some fresh air in but the windows don't open.
The windows were horribly dirty on the outside, but the room was big and clean though the decor a bit tired and dated.
We were glad of the fridge in the room but... more

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3 star rating
Hot, Smelly, Dirty, Run Down... But pet friendly
April 19, 2014

$60 deal for 2 dbl beds & pull out couch in April for our family of 5. We were thrilled we could bring our two dogs and go across the border for dinner on a last moment mini trip.
After dinner and a walk around NF, we opted to drive home to sleep. The room was too gross to sleep... more

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3 star rating
Great Place
April 08, 2014

I booked my reservations online and got a really great deal! I almost canceled reservations because of reviews. I am so glad that I didn't! The room was large, clean and had everything we needed. Staff was friendly, we had no problem with room temperature(there is air conditioner/heater that you control) and there were no terrible smells. It smells like... more

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3 star rating
Awful
March 26, 2014

Location was adequate and not far from the falls which is the only positive I can say for hotel. Hotel very tired and need of refurbishment, lobby area stank of stale smoke which was in fact better than it smelling of marijuana which it did on one occasion as we entered the main reception! Cleanliness was not great in rooms... more

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3 star rating
Needs TLC
March 19, 2014

The location is convenient just off Clifton Hill and close to the falls. The hotel offers big rooms with even a sitting area. But the building screams for TLC. The fitness room has appliances that all have a problem. The swimming pool and jacuzzi work but need to be cleaned better. With a couple of hours cleaning this could be... more

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3 star rating
Not great
March 19, 2014

Aside from the location of the hotel, it was not a good experience.
Stayed for one night, the room stunk and was dirty.
The room smelled of marijuana and there was dust and crumbs all over the dresser top and tables.

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3 star rating
Good location, Reasonable price
March 16, 2014

We stayed 1 night in this hotel,we travailed to Niagara Falls in July 2012.Beds and pillows were great. the location is 10 minutes walking distance from Niagara,Excellent Location, I think it's great value for the price... more

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3 star rating
Cheap room. Beware of additional charges
March 12, 2014

Pros:
-Cheap price. Room includes microwave, small fridge, and extra pillows
-1 minute walk to Clifton hill
-they have pool
Cons:
-Parking is $10 a day plus taxes
-Wifi doesn't work inside your room, you have to go the hall to get connection
-no free breakfast
Next time I should just stick to hotels on Clifton hill cause with all... more

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3 star rating
Good what you pay
March 01, 2014

It is a good place what you pay, its location is decent. I didn't check its swimming pool. I got $5 breakfast(buffet style restaurant at 1st floor) but it wasn't worth it: I couldn't even eat the egg. If you want to stay decent place for just couple days it can be your choice but keep your expectations minimum.

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3 star rating
An Average Motel for an Average Rate
February 25, 2014

I travelled to Niagara Falls in October 2012 for a "girl's night out" and while we were all on a budget, we had a great time. I would describe Imperial as an average motel for an average rate. Nothing fancy, but we had a great time in our adjoining rooms and it was clean enough for our standards.

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3 star rating
Very comftorable and clean and pet friendly
February 23, 2014

The hotel is dated but very nice, the staff was really nice they allow pets. This hotel is located within walking distance of the falls, restaurants, Clifton hill. The parking lot tends to get really crowded the hotel rents spots to tourist so it can be a pain to find a parking spot when you return for the evening, this... more

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February 23, 2014

The Imperial is a no-frills hotel within walking distance of the falls (about 10 minutes) and the Clifton Hill attractions (about 5 minutes). There is nothing fancy about this hotel at all, but you get what you pay for. It is pretty inexpensive considering it's location. We paid about $90US per room, per night in peak season. The noise from the hallway and neighboring rooms was very loud, but... more

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February 23, 2014

Imperial Suites Hotel (changing to Hawthorne Suites)
We paid $70/night (US dollars) for the room, but I think it was a special rate that we got online. Not bad for 3 stars in middle of tourist season.

Unique Quality: Very nice suites at regular room prices. Make sure you are in the hotel, though, and not the courtyard - those rooms looked like dives. Price includes breakfast. Nice pool and... more

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February 23, 2014

I spent my one night at Niagara Falls here, and found it comfortable. The Imperial's not the fanciest of digs - you'll want to look elsewhere for luxury accomodations. I chose it because I got a good deal here.

My room was pretty clean, I slept well and the shower was fine. And the Imperial's within walking distance of all Niagara Falls attractions, including a 10 minute walk from the Falls... more

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3 star rating
what a dump
February 22, 2014

Stained couch, snagged and stained carpets, plugged toilet, slow drains in the sink and tub, barbie sized fridge, dirty windows, c@!%!y mattresses, and poor customer service. I would not recommend this place to anyone ...... Not even homeless people!!!!!

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3 star rating
awesome hotel and service
February 20, 2014

me and my family have been coming to imperial and suites for the past 2 years and a half now and not once had a problem the staff is very friendly and helpful with answers to questions I am a repeat customer because they are so friendly me and my family will be coming back to this hotel over and... more

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3 star rating
Cold room, good for huskies
February 02, 2014

The room was in deep freeze when we entered our room. It will warm up in 30 minutes, we were assured. It never did reach our comfort zone. We were given another room key, which we tried for 2 hours to heat up without success.
We came to spent 2 nights around frozen Niagara Falls (only 1 hour away from... more

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3 star rating
This hotel is a DON'T
January 11, 2014

Sometimes if a hotel is a bit run down, the customer services makes up for it. Sometimes if a hotel is smelly, the peace and quiet makes up for it. Sometimes if hotel staff doesn't seem to care about the customer, the hotel itself will make up for it. None of this happened here.
The staff is as tired as... more

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3 star rating
Cheap but not good place to stay
January 10, 2014

We stayed at the imperial one night and let me just say its defiantly been a long while since I have been to a hotel this bad the place stinks, it looks really old an musky walls look really beat up and overall reminds me of like an 80's place

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3 star rating
Great value for money
January 10, 2014

Pleasant surprise! Great location, friendly staff. Had a king room on the 10th floor - very nice views to the city and the wheel. Loads of dining options in walking distance. Found a great deal on Expedia, so we paid 1/3 of the price we paid at the "fancy" hotel we have moved from. (that is another story, in another... more

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3 star rating
3 star!?!?!? No, this should have been 1 star
December 31, 2013

We rang in the New Year at the hotel. We got a room on the 7th floor that was facing the US falls and we were able to see the fireworks which was Amazing! The hotel was just mins away from everything.
*The room smelled moldy (we eventually got used to the smell)
*The sink would leak whenever it was... more

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3 star rating
Location
December 24, 2013

This is an old musky dirty smelling motel. Yes it is on the Victoria strip but the rooms are dirty, dingy and reek. Parking is extra $10.00. Staff hates their jobs as evident on their faces. Will never stay again.

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3 star rating
Friendly
December 15, 2013

Another great stay third time. Friendly at check in. Clean and spacious room we had the breakfast package this time while we do this more often. The staff at the Golden Griddle were very friendly. On checking out were asked if all was ok so we said we would be back next month and could we get the same package... more

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3 star rating
great deal
November 22, 2013

i spent 4 days here with my family, one of the only hotels left in Niagara Falls not charging $20/night for parking, very friendly staff as well, i felt very comfortable asking for anything and the staff was more than willing to help out. the kids enjoyed the pool and i was able to work out in the fitness facility.... more

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3 star rating
great place
November 13, 2013

my brother and I stayed there Nov. 1st we a room with a view of the falls awesome. the love seat by window is a nice place to sit and relax and watch the falls. other hotels don't have this where we stayed in the falls. we are returning soon. the microwave and the small fridge was useful

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3 star rating
Little bit of everything
October 29, 2013

I stayed in the honeymoon suite, great value. Said non smoking but smoke smell was strong which they gave us spray when we called down and it helped. The room was clean and had a nice view. The Location at intersection was perfect; we walked everywhere. No need to have have breakfast downstairs; there's breakfast buffet for $6 around the... more

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3 star rating
Don't rely on having dependable wireless internet
October 27, 2013

Stayed here for a week's vacation. The location is excellent with a really good staff.
I had to go to the front desk several times to ask them to contact their provider to correct connection problems. I could always get a good, stable connection with the hotel's router, but there were problems with the beyond the hotel's network. If you... more

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3 star rating
anniversary getaway
October 17, 2013

We booked this hotel for our 24th wedding anniversary this past week without looking at any reviews ...we read a few and we were nervous about going...but we were pleasantly surprised the room was spacious, yes a little dated but it was quaint, staff were friendly, and dealt with our requests promptly. walking distance to everything. we didn't check out... more

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3 star rating
A great place, good location and the price was right
October 14, 2013

My wife and I stayed at Imperial for 10 days in September(2013). The room was very clean and the staff were second to none. The price was very reasonable and the Hotel is well located and it's just a short walk to Clifton Hills, The Falls, and good eating places. We would not hesitate to stay there again and would... more

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3 star rating
Family of 5
October 14, 2013

I was surprised to have read negative reviews, the truth is that I thought I made I mistake by booking at this hotel, we'll not at all, we aren't a very demanding family, the hotel is in a great location, the staff was receptive and we sure did enjoyed a great swim in the pool and soak in the hot... more

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3 star rating
Reasonable with coupon
October 13, 2013

Our stay here was pleasant. We stayed 2 nights. We also had a coupon for those nights. I would not pay their full price to stay in this hotel. The rooms were out-dated as I am sure many rooms in other hotels in Niagara Falls are similar. Television reception was horrible, old tv's, had to keep jiggling the loose wires... more

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3 star rating
Best hotel around
October 06, 2013

Stayed there October 3-6th. Awesome room and view!!!!Located by everything you need! LOCATION,LOCATION,LOCATION! Staff (front desk, room service, cleaning) everyone was friendly and helpful!Restaurant was awesome and staff awesome! This place is our vacation destination for sure! I am a head housekeeper and was very impressed!

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3 star rating
Coming Home
October 06, 2013

We always stay at the Imperial Hotel & Suites when we visit Niagara Falls. Peter and his staff always makes us feel like we are coming home again! We always enjoy the pool and hot tub. You can have breakfast at the Golden Griddle. All this without having to leave the hotel and venture outside. Especially nice on a cold... more

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3 star rating
Two thumbs up for convience
October 03, 2013

The hotel is located within walking distance to the Niagara Falls, Skywheel and is surrounded with eatries. The hotel room has a view of the skywheel and skyline of Clifton Hills. The Front Desk staff was friendly and polite when I asked her for the details for the wifi.

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3 star rating
Excellent Hotel
September 29, 2013

For our 30th Anniversary we stayed at Imperial on September 27th and 28th. The room was very clean. The staff have a very friendly, relaxed, accommodating, family atmosphere attitude. Any questions or concerns that we had were answered promptly. We stayed in room 1001 which has a good view of the American Falls. We watched the Friday night fireworks from... more

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3 star rating
Great experience
September 22, 2013

I stayed at the Imperial Hotel and Suites again in Niagara Falls Canada and I was very pleased with the cleanness, staff, and welcoming! Peter the manager was more then accommodating, he was outstanding! He made sure that we were happy with our room and also checked in later that day to make sure our expectations were met. This hotel... more

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3 star rating
Great stay
September 04, 2013

The imperial might be one of the best deals by Niagara. Its right across the street from all the attractions and only a 5 minute walk from the falls. The best part is, you can usually get a room for less than 100 per night! The rooms are well kept, I will defiantly be back!

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3 star rating
Great Place to Stay for the Money
August 15, 2013

We stayed there four days on 8/10. Great Location, close to everything, rooms clean, good clean smell, hot water, yes there was soap, TV outdated, not a good picture, no HBO, warm inside pool and hot tub, beds were great, staff friendly, will go back

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3 star rating
There really are no words
August 12, 2013

I stayed here on a Friday and Saturday night. Niagara is an expensive place to stay so I must say that for the price and location, it was a good deal. However, with a TINY bit more care, the staff could really make this a place people will want to return.
First, we reserved two King Suite rooms and instead... more

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3 star rating
Disgusted & Disappointed
August 11, 2013

Our one night stay was extremely disappointing.
We checked out the pool area in the basement. The basement is dirty, dingy and had an odour that was indescribable. You can overlook the pool area from the restaurant! Just what you want, people watching your family swim while they eat!
After a day of viewing the sites we turned down our... more

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3 star rating
great location
August 11, 2013

the best hotel ever I want to go back there
the rooms are clean and it the number one ranked luxury hotel in Canada . it has the best arcade room . I used hotel .com to book this hotel. rate was competitive and the location was great on Victoria ave half a block away from Clifton street that will... more

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3 star rating
First impression
August 03, 2013

1. Tooth paste/brush is not provided! (Gift shop sell there but super over price!! $3 for 1 tooth brush and $4 for a sample/travel size toothpaste)
2. Smoking room/non smoking isn't much different, more important is to get the street/fall view!
3. Staff is very nice, allow us to switch room due to the fact of having a bad view... more

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3 star rating
Always enjoyable
August 01, 2013

This is the hotel we always stay at when we visit Niagara. Rooms are spacious and updated and always clean. Cleaning staff are very friendly and front desk staff is usually nice enough. We love the location to the major tourist attractions and transportation. The pool is fun for the kids and the breakfast included at the attached restaurant is... more

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3 star rating
Great Location but that's about it
July 30, 2013

We used hotels.com to book this. Rate was competitive and the location was great on Victoria Ave half a block away from Clifton Street that will take you to the heart of the falls and attractions. The bathrooms were very small and tiny as described on previous reviews. The high tubs were challenging to step into for my pregnant wife... more

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3 star rating
Great location, fair price, amenities dated, not very clean
July 29, 2013

We have booked for a 3-night stay with the family. The location was great: Clifton Hill, restaurants, attractions and the Falls. The WeGo bus stop for Red and Blue lines was right in front of hotel and we did not use our car during our stay. In terms of accommodations, the paint, bed, furniture and bathroom fittings in our room... more

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3 star rating
Worst hotel of all
July 29, 2013

The hotel sink when you first walk in, my room smell of smoke and a deodorant had mole all over it. The front clerk said maybe one of the cleaning person was smoking in there, really now in a non-smoking room the window edge was dirty even the sheets never again it was the first and will be the last.... more

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3 star rating
Another great stay
July 28, 2013

Checked in on Friday night for a two night stay at Imperial, check in went smooth and quick which is always great. The location of this hotel is amazing situated right on the strip close to everything, falls, restaurants, casino's etc . Rooms have been renovated, they are clean and spacious, Ive never had any issues with anything. Always clean... more

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3 star rating
Perfect location, safe, clean and friendly staff
July 23, 2013

We stayed in this hotel for 4 days. The location is perfect. It is close to everything; the falls, Clifton Hill, souvenir stores, Tim Hortons, etc etc.. The hotel manager is very nice and accommodating as well as the staff. We were treated very well. The room is clean, newly renovated rooms are also available. When our aircondition broke down... more

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3 star rating
Great Location but needs better Staff
July 21, 2013

The Location of this hotel is pretty much close to everything..walking distance to most stuff you would like to visit in Niagara Falls. The room we got is a Junior Suite, and for a weekend price, we can't complain how spacious and decent it is. The room is average and not that updated compare to hotels I've been to.. but... more

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3 star rating
Good for the money
June 30, 2012

This hotel stay was good for the money and on the main strip. Parking was available at the rate $10.00 a day. Upon arrival our reservation could not be found as it had not gone through. We did have verification of our reservation and Peter at the front desk was amazing. He promised he would do everything possible to take care of the situation and we should just go out and enjoy our stay. My... more

Brought to you by skoosh

3 star rating
pas top!
May 31, 2012

Nous avons passé une nuit dans cet hotel, mais la prestation n'etait pas du tout à la hauteur de celle que nous esperions! Très forte odeur de cigarette dans la chambre alors que sur le site, il est bien précisé que les chambres sont " non fumeur",et nous avons dû payer 15 dollars de parking, alors que sur le site il était précisé "parking gratuit. De plus, le personnel, n'etait pas... more

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3 star rating
perfect for our needs
May 31, 2012

great value for the money,great location [walking distance to everywhere] room was very clean and big , our expectations were exceeded, the girls that run the restaurant were very friendly as were the front desk staff, will definitely stay again loved it. highly reccommend it

Brought to you by skoosh

3 star rating
We loved the Imperial Hotel
May 31, 2012

This hotel is excellent value for your money, we found the room very spacious with fridge and microwave. The staff was very nice and helpfull. The pool was in the basement and not too exciting, but the kids loved it! The location is great too, walkable to the falls and clifton hill.

Brought to you by skoosh

3 star rating
the Imperial Hotel
September 30, 2011

Clean and a great location. Close to everything. Nice pool.

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3 star rating
OK Hotel
September 30, 2010

Decent hotel for the price paid.

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3 star rating
September 30, 2007

It was a good value for the price. Great location as well.

Brought to you by skoosh

3 star rating
November 30, 2006

The hotel offers free breakfast according to their website and the skoosh printout said free breakfast. They said they don't do free breakfast and refused to do it until I showed them the printout showing breakfast was included. Other guests also asked about the free breakfast and they refused to give it to them, too, so make sure you have a printout. The hotel was average, but in good... more

Brought to you by skoosh

Business Description from the Web
English
March 02, 2019

This comfortable hotel is set in Niagara Falls.

Brought to you by skoosh

December 11, 2013

With a stay at Imperial Hotel and Suites, you'll be centrally located in Niagara Falls, steps from Greg Frewin Theatre and Niagara SkyWheel. This family-friendly hotel is close to American Falls and Bridal Veil Falls. Make yourself at home in one of the 104 air-conditioned rooms featuring refrigerators. Your room comes with a pillowtop bed. Complimentary wireless Internet access keeps you... more

Brought to you by kayak

September 11, 2013

The 10-story Imperial offers suite-style accommodations in the heart of downtown Niagara Falls. An indoor pool, a fitness center, and a game room are located on site, and a tour coordinator is available to help with local sightseeing arrangements.

This Niagara Falls hotel has 104 guestrooms decorated with pale-wood furnishings and floral print fabrics. All rooms have separate sitting areas... more

Brought to you by toronto

August 30, 2013

Property Location
With a stay at Imperial Hotel and Suites, you'll be centrally located in Niagara Falls, steps from
Greg Frewin Theatre and Niagara SkyWheel. This family-friendly hotel is close to American Falls and
Bridal Veil Falls.

Rooms
Make yourself at home in one of the 104 air-conditioned rooms featuring refrigerators. Your room
comes with a pillowtop bed. Complimentary wireless... more

Brought to you by ian.com

May 05, 2013

Imperial Hotel & Suites in Niagara Falls, Ontario, offers accommodations for large tours, families and individuals. Located in Niagara's tourist district, this hotel offers lodging close to a number of Niagara Falls attractions, such as wineries, Welland Canal Locks and historic buildings

Brought to you by hotfrog

February 24, 2013

The beauty of the Imperial Hotel & Suites is that it is just minutes away from the US Border. And thus if you are one of those eager folks you love to explore the Niagara Region and beyond then this is the hotel for you! Enjoy a lovely room and the friendliest staff as the accommodations offer up a view of Niagara Falls and provide you with a short walk over to the USA. This hotel & suites is... more

Brought to you by 10best

February 22, 2013

Location. The Imperial Hotel and Suites is located in downtown Niagara Falls, Ontario, Canada, and stands one block from the Falls Avenue Entertainment Complex and the Maid of the Mist boat rides. The hotel is also less than one kilometer from Casino Niagara.
Hotel Features. A menu consisting of steak and seafood tempts palates at the nautically themed Loveboat Steak and Seafood House. Multi... more

Brought to you by gusto

September 07, 2011

The Imperial Hotel and Suites features room service, a pool area, a multi-lingual staff and a concierge.
If you require five or more rooms, find group rates with HotelPlanner.com.

Brought to you by metroguide

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