National embarrassment. I thought the Bloor location would be better than Sherway, but based on my expectation and the fact that it's Bloor Street, this location is almost worse. Almost.

Handbag section is on the small side and the selection isn't great. They have mall brands like Michael Kors - why is this even at Holt Renfrew, when you can buy at the mall?? - and won't have stuff like... more

I have to say, this place is amazing in customer service. Every Time I go here I am met with such friendly people whose eager to serve you or answer any questions. Such an amazing company.. I will be definitely be coming back again and again. J'adore!

Where dreams are made of......and broken in the same day. An institution on Bloor St, this store always draws me in. The beautiful pink facade/signage stands out on the bleak street. From valet parking (and remember when there was a dedicated doorman?!) this place not so silently screams richness.

Perfectly made up and gorgeous people are the bones that make up this gorgeous store - they look... more

I only came here because of the in-store personalized Nutella printing service (limited Christmas promo). I was greeted at the door & approached by a friendly greeter who physically showed me where I needed to go. Anyone interested, the Nutella service is $12.99 (tax inc), four jars per customer (you can always come back on a different day to order more). This stocking filler service is a... more

I am by no means rich, but Holt Renfrew is too beautiful and decadent to resist. The guards at the front are lovely, and the staff will always treat you with respect even if you're dressed in rags.

I had the fortunate luck to swing by in December and the store was in full holiday cheer- they had free hot chocolate, Christmas caroling, and an artist to make fashion sketches of you if you asked.... more

I only shop at Holt Renfrew to buy the perfumes from the jo malone counter. Moving to toronto just a few months ago I visited this location to pick up a new supply and was thoroughly disappointed. The whole thing being jo malone is to layer their scents. I walked out of there with 2 samples to see which other one I would buy to layer with the one I had already bought! If somebody is buying a 30... more

Wonderful shopping mall for ladies! Near my home . Gentlemen polite and the patient guys and girls work there, greet me with smile. I love to Even it spends me more money on luxurious than shop in duty free. I get great deserve, and well paid.

Worst customer service. If you don't get dressed up to shop, the sales people will look at you disdainfully then go back to their phone conversation or gossip session with other sales people. I don't think I should have to get dressed up to go shopping!

Beware their seasonal sales. If you are a dedicated follower of a particular line you'll see items in the racks that are from seasons as far... more

I went two weeks ago to Holts because there was a foundation from Bobbi Brown that I wanted and they were the only ones carrying them in store.

As soon as we got there I thought it was closed and doorman said they were still open and graciously opened the doors for me. I went to the Bobbi Brown counter and there was no one there mind you it's still half an hour before close. I asked the... more

Now they have Roger Vivier boutique at the shoes department, which is great! More styles compared to David's! End of season sales is on right now.. Not so many selection but price is good... more

I went here with my friends that visited here from out of town. It was my birthday and a friend bought an expensive outfit for myself and he spent an average person salary for a month. When you spend that much there eager to help you and instead of picking things that look good on you they will pick the most expensive things for you to try on. That's what happens when they make commission. My... more

Holt Renfrew on Bloor actually has the worst customer service I've ever had. I don't know what it is, but it's consistently awful every time I go there. My only criteria for decent customer service are: a) be available, and b) be helpful. Friendliness goes a long way, too. Having worked in retail once upon a time ago, I try to be a good customer and expect good service in return.

I don't... more

Consistently great service. The ratio of staff to customers is unparalleled in Toronto - no other department store can beat this.

The result is definitely seen in the mark-up but there are great marketing promos to make up for that. Clothes are often on sales as well. Considering they exclusively carry certain products as well, you just don't have an option sometimes.

I will say however, the... more

Holt Renfrew is where everyone likes to get their ballin' on. Holt has their own little Prada corner, a Miu Miu corner, a Chanel corner, shoe section, cosmetics, menswear, etc. Lots of glitz and they constantly change up their displays, so visually appealing. Some exclusives to Holt, that you can't find elsewhere in Toronto with instore selection, is Agent Provocateur, and Jo Malone. I'm sure... more

I've been in here a few times for gifts for that special someone, and at first I've always tried to avoid it based off of the reviews and what people told me, with regards to snobby employees. My few experiences here were however quite pleasant. I've always been asked if I needed help by employees and there always seems to be several employees ready and willing to assist you with all your... more

Great place to shop if you like stuck up associates who couldn't care less.

I am planning to return my Gucci purchase, the experience was so bad it ruined the product for me. After I explicitly told u it was a gift, why on earth would u put it in a torn gift box. WFT. Oh right, you don't give a s@!t about the customer.

Can't wait until Nordstrom arrives, your a@s will be so handed to you.

Something about this place still doesn't sit right with me.

I'm a regular shopper at Holt Renfrew and had always wanted to make an appointment at their spa. My boyfriend got me a gift card for Christmas and I was pumped!

It seemed really promising. It's definitely not "hip" and "cool" but the space is quite nice -- a little 2001: A Space Odyessy-esque, but that's not a bad thing!

I thought... more

Horrible, unenthusiastic, unhelpful sales representative at the Nobis/Moose Knuckle jacket section on the lower concourse. I came in to purchase a men's nobis jacket today at around 5:45pm. I was set on getting a size large and this sales rep did not even seem interested in making the sale, helping us look for other store locations that had the size and jacket type. Long story short, due to the... more

This review pertains specifically to the Jo Malone fragrance counter at Holts Renfrew Bloor street location.

Holts Renfrew are currently the only distributor of Jo Malone fragrance in Toronto, Canada. I am extremely disappointed at how an employee at Holt Renfrew handled my needs and request to exchange a fragrance and body cream scent which did not suit me purchased and gifted by a friend.... more

Interesting store. It kind of reminds me of a Macys store. The difference is, there are a lot of high end brand names. I did think the selection was a little sparse, and one of the floors smelled like old wet mildewy clothes, but the clothes were beautiful. They had a huge sale going on....maybe that is why the selection wasn't the best.

We walked into the Donna Karen area and I immediately... more

Dt toronto holts is one of the worst displays snobbery of i've ever seen

Holt Renfrew on Bloor is in a class of their own--NO CLASS. Their sales people stick their noses up at you and make you feel inferior if you look too young, too old, too simple, too colourful, etc... I spend a lot of money and have lived in many cities in Canada, but I have never seen any store that treats people in as undignified a manner as the way Holts sales reps treat people who don't... more

Fabulous service

Holt Renfrew never disappoints for so many reasons! I quickly ran in here the other day to grab some makeup from the Dior counter. I was greeted by the nicest gentleman at the door. He greets you with a big smile, ask how you are and is extremely friendly. Once I approached the Dior counter the makeup artist was there ready to help. She showed me all the winter colours and suggest great... more

Best of everything

Holt Renfrew has the best of everything. If you ever need a dress for a special occasion this is the place to go. You will always find just the perfect thing. And, believe it or not, not everything is highly priced. I have seen designer dresses that would be perfect for prom for under $300. At sale time, if you have the patience to go through the racks, you can find some really good deals. ... more