Okay

A nice, clean hotel that included a lovely breakfast in a huge open room. This included hot pre-made omelets and sausage. I enjoyed the breakfast here and really feel that it contributed to my overall experience. The room itself was nice. It included a sofa bed which was useful.

I did stay at a Holiday Inn Express in North York

Check in was a breeze. Staff was able to accommodate my early check in request. Room was a bit small but the queen bed was comfortable. I wish there was more than one entrance and exit. You'd think they could put a key swipe on the side and back doors to allow easier access to rest of the parking lot but alas you're forced in/out the front door. Too bad since the back parking lot was empty... more

The hotel is convenient access to public transpo

Check in is seamless. We got in at 1pm was able to check in right away. Bathroom is newly renovated except it takes a while to warm up the hot water. Bed is not comfy too soft for me. Breakfast is okey could be better.

Needs Improvements

Starting with the negatives 1)No fridge and microwave oven in the room 2)No dustbin or trashcan in the washroom 3)No room service 4)In case of television,the quality of video and picture was very low 5)Some of the lamps in the room were not working Positives: 1)Staff was ok 2)15 mins away from a mall 3)Breakfast was top notch

No complaints

Our stay at the hotel was great! It's really close to a lot of things like shopping malls and wonderland. It's really clean and the bed was comfortable. The breakfast buffet was also good, lots of choices. I'd definetely recommend this hotel!

Canada's Wonderland Getaway

The beds were very comfortable and the breakfast was great! Our kids loved the pancake maker. The only thing was the shower sliding doors didn't want to stay closed. Staff was friendly and courteous.

Older clean

Good breakfast rooms were clean but hotel is showing it's age. Good hotel for a stop over not an extended stay.

Horrible - Dirty

Did not like this hotel at all. Location is sketchy and the hotel room was gross. One of the beds had large stains on the sheets, our toilet didn't work half the time and when it did it would barely flush and there were tons of hairs on the bathroom floor upon arrival. Just gross, would never stay here again.

good

the trafic

Nice and affordable

Stayed 3 nights and had no complaints. Breakfast is a big plus, not a big fan of continental, so the eggs and bacon & sausage was very pleasant.

Close to the U of T. Needs some Renos!

Stayed at the hotel for 5 nights to attend the Rogers Cup Tennis Tournament. Room was clean but had an old smell to it. Enjoyed the complimentary breakfast but was overwelmed with how busy it was. Always a line up to get any food.

bad back after sleeping in bed

Bed needs updating. Breakfast good. No pool. Over priced.

Rogers Cup

Hotel served its main purpose: Close to Rogers Cup tennis center. Otherwise it was an average hotel. Service was great, but long and disorderly lines at breakfast bar. Neighborhood was seedy. Parking lot always packed, every night ended up parking way in the back. No fridge in room. Bathroom dmall, sink chipped.

good hotel. My booked online rate was one price, my billed rate was 20 dollars higher at checkout.

Nice Business Stay

I stayed at the Holiday Inn Express Toronto - North York for one night during a recent business trip to greater Toronto. For me the proximity to the highway and price point were big sells. Within the Holiday Inn Express brand I would rate this hotel as average. I don't say that negatively as HIE are typically very well renovated... more

Hassle

I paid cash for my room and yet the hotel still took the money off my credit card and it has been a huge hassle to get my money back. Interest Free loan or what??? I am very disappointed in this hotel for billing me twice for the room and deposit. I stayed at the hotel once and was billed... more

great experience at norfinch holiday inn express toronto

I was extremely pleased with my recent stay at the Norfinch Drive Holiday Inn Express in North York, Toronto.
Our room was clean and the bed very comfortable.
The staff were friendly and helpful.
Breakfast was really good with lots of choice and great coffee.
But what most impressed us was the honesty and helpfulness of the staff involved in... more

Nice stay

We booked the hotel last minute and were pleasantly surprised by the value. Check-in and check-out was quick and easy. Room was on the smaller size but we weren't there much anyway. Room was clean and updated, and bed was comfy. Internet worked well and enjoyed having a couch in the room. Breakfast was standard and had no issues with... more

Overall great stay

I stayed here for one of the busiest weekends in Toronto as there was a festival happening at Downsview Park. I understand that dealing with many people at once can get overwhelming. However, when you roll your eyes at customers and act like a B-word...YES, lady with curly hair and glasses...YOU!, either quit this job or get trained on how... more

Great stay

We just spent a couple of days in this hotel and were very pleased with the friendly and efficient service, comfortable room, generous breakfast and 24 hour coffee.
The location is right near a major highway and convenient to Humber River Hospital, York University and Canada's Wonderland. It seems to be popular with families.

Worst Holiday Inn

I have been to several Holiday Inns for work and sometimes while on vacation. Usually it's a pleasant experience. However this place was elbow normal Holiday Inn standards. The room is not inviting, very unhappy guy at the rece

Great place

We booked the Canada's Wonderland package through the hotel. We had to wait a bit to get our room ( they were cleaning it) but the front desk was pleasant and had everything else ready. ( and I'd rather wait a bit and get a fresh, clean room then one that was just dusted over) Our room was clean, comfortable.... more

Disappointed stay

I reserved and paid for a room with 2 double beds. Upon our arrival, I was given a room with a King size bed. Thank goodness I was not travelling with my son instead of my daughter. There was no manager on duty or available to help. Bathroom floor was covered with black hairs. To top it off, I found a white hair in my breakfast after removing it from my mouth. Would not recommend this hotel to... more

What a great place!

This was a great place! Perfect for our race crew to rest. The rooms were comfortable and clean.

Rooms nice , staff awful, overall experience bad

The front desk tenants were rude, I did not have a good time and I would not recommend

Convenient location, close to the Rexall Center.

Room was comfortable and convenient. The breakfast was great and people were friendly.

Enjoyable Stay in Toronto

Enjoyed it very much. The breakfast was very generous. Folks at the reception were friendly. A good value for money. I would recommend it to anyone.

Meh

The rooms were fine, good size. It just sucks that they didn't have a fridge or microwave available in the room. The breakfast was ok too, not a hot breakfast like we expected but good enough I guess.

Not in the greatest shape. Halls are dark and no health facility on the premises. Rooms are comfortable though. They appear to be clean.

Ok for the price.

Overall it was ok. They just need to vacuum the room. Very Dusty. I guess construction around the area didnt help.

Decent room, way over priced for what's you get

-for the price it should have included a mini fridge in the room along with a microwave (which it had neither) -needed note towels and always had to hunt down a maid -no counter space in the bathroom -no table space for your things in the room -overall nice room, comfy beds, cleanliness was good

Would stay again.

The Holiday Inn Express was very clean and the staff was great. I would definitely stay there again.

Close to my friend house

The room was clean, there was air conditioning and the breakfast was good. It was nice that there were kids channels for my daughter to watch. The experience was good overall.

Bad

Not good at all they don't have minimum requirement

Awful experience - not worth even considering it

We´ve stayed in other HIE, with an overall good experience, but this was horrible! We arrived at the hotel at night and the first shock was the strong ashtray stink in our room. It smelled like people had smoked ten packs in there, even though it was a smoke-free hotel (we later found out that we were the seventh person... more

Needs some work

Room felt damp, elevator sounded like was going to break, breakfast was aweful, the set up of the breakfast was not efficient. I asked for a fridge and the guy at the front desk rolled his eyes and said " I will request for one." I stayed for 5 nights and finally got a fridge on the 3rd night. I just wasnt really impressed especially for paying $108/night. The only good thing I could say was I... more

Feedback about hotel

Very good . Clean room, friendly staff. Descent breakfast

Perfect location and comfortable stay

Worked out perfectly for the nature of our event as it was early in the morning. Nice to have breakfast included. Comfortable, clean and the service was wonderful. Would stay here again.

The people were very friendly and pleasant. Breakfast was very good. Booking was very different, somehow we ended up going through these booking services. We thought we were going through the actual hotel. overall - good

TV didn't have hotel pay channels available

A decent hotel overall

Nice hotel close to the freeway and nearby shops. Staff are somewhat confused if you ask them too much questions. Other than that it's great.

Poor Location

Hotel staff was fine and overall stay was acceptable. But difficult to get to from expressways and to get back on expressways. Nice to be located next to a police station as location appeared to be in an area where we felt unsafe to walk, especially in early morning or as dusk began to fall. "Free Breakfast" selections were adequate, but hotel did not have restaurant for other meals as it was... more

Needs upgrading

The hotel looks really old and it needs to be upgraded. Service is ok. Good for a quick stay, no more than one night.

practical

Close to Canada's wonderland and shopping areas. Not too far from the airport or down town Toronto. The Hotel was a practical choice due to its location. It was clean and acceptable. Rooms are average size.

Breakfast could be improved.

Nice location

Disappointed that there was no bedding in room for fold-in bed.

Nice hotel - not the best location

The hotel staff were excellent - all very nice. Room was very clean. All-in-all a good stay just not in the best location if you want to go out at night or visit the popular sites (cn tower, museum). Close to airport which is nice.

A good, clean, inexpensive hotel, a 15-20 minute ride to the airport. Near major highways. A good deal. But you must drive to eat etc. because there is nothing within walking distance.

not bad

Great deal if under $100

Room wasn't the greatest but it is worth it for the free breakfast. I paid under $100 and it included hot buffet breakfast.

Convenient to York University and Rogers Tennis Ce

Overall my stay was very good. Shopping in the area was poor. Breakfast was great for the athletes we were with and the hotel was OK that we ordered in for our large group at supper and used their breakfast area.

Overnight stay but bonus was shopping location

We had a good stay and would book there again. Great to have breakfast included.

We had a good stay.

One Night Stay

I thought it was very nice, they were having trouble with their key cards and had to escort us to our rooms but they were always there to do so in a timely and happy manner. Also their buffet breakfast had lots of choices. I would have liked a refrigerator in the room though :)

What a disappointment!

I have stayed at many hotels in my life time but never have I experienced such an inconvenience and overall uncomfortable conditions. Upon check in I was informed the gym was closed due to renovations, which was disappointing but I figured was understandable. Soon after I was informed that the keys were not working and the backup keys as well which meant that whenever we needed to enter our... more

Under the circumstances ...

The staff were extremely helpful in a stressful situation - the hotel's key card machine broke down and one staff member had to accompany guests to open their room doors with a master key card. The machine was still not working after my 3 day stay, which was inconvenient for guests, but even more so for staff who did their best to help guests get back into their rooms. Despite these problems,... more

Decent experience

It exceeded my basic needs. New bed was on the firm side.

great service

room was clean, breakfast is quite good, having a guest laundry is a plus

Ok but avoid room 202

Good

I would never stay at this hotel again, It was pathetic and not very clean.

Second visit not as good as the first

The items that were good:
- checkin was fast and staff friendly
- bed was comfortable
- majority of room was clean and well kept
- internet was fast
-breakfast was good and hot
- parking facilities were cleared of snow quickly in the AM
-location was great for my needs
The items that were lacking:
- told a 'hold'... more

Nice hotel

It was very very far from we were supposed to be.the cab fare was so expensive. I made a wrong choice.It is close to the airport,going home. That was the good part.

Really really filthy..unhelpful staff, dangerous neighbourhood

Looks okay on the outside but aging on the inside. Located in a dangerous, dumpy neighbourhood, ironically right beside the local police station. VERY SMALL ROOMS for 2013 standards. Overall not up to Holiday Inn Standards either. Carpets were disgusting through entire building. Front desk staff really unhelpful, and frankly quite rude, bordering on useless. My room wasn't cleaned... more

a light in the ice storm

We stayed here during the recent ice storm and power failure in Toronto. We really had only 3 criteria in looking for a hotel. 1) they had power. 2) they had rooms and 3) we could bring our 2 cats with us. This hotel was animal friendly and they had rooms still available (although we called one hour later after... more

Nothing Special

stayed here for part of a short weekend trip to Toronto. Check in was quick, we were offered to switch from a King bed to an "upgraded larger queen bedroom." We took it thinking that the room would be nicer. If that room was considered larger than a king then the king would be a in a shoe box because... more

Great hotel for quick business stays

I say business stays, because that why I've always stayed at this hotel. Clean, friendly staff with a good breakfast located just off the 400. I was nervous that it was'nt in the best area but its located next to a police station!
Honestly though, I always get a consistant room and experience when I stay here which is what... more

Pleasant stay

Stayed one night as we had an early appointment in the city the next day. The room was clean and comfortable. The staff were friendly and efficient. The continental breakfast was very nice. We intend to stay at this hotel again.

Clean well maintained hotel

This is what is supposed to be, a budget priced hotel in a convenient location for travellers. It's near the highway and next to a police staion.
We wanted to be near the airport at the end of a two week trip around Ontario and Quebec, but close enough to Toronto for a days sightseeing. Which we did very conveniently... more

I appreciate the clean room BUT

I appreciate the clean and remodeled room on the 6th floor, but the clothes dryer doesn't work. Yes it produces heat and it spins, apparently it doesn't cycle the air and does not blow the damp air out. I've stayed at this location several times over approximately 3 months and each time I've complained to the front desk. Sure they... more

very nice

We stayed here while visiting our son at York University and found the hotel to be well-situated for our purpose. This hotel is quiet, clean, well-maintained and run by very friendly staff. The beds are comfortable and the showers work well. The breakfast is good. This is not a fancy hotel. It is, rather, very good value for the price.... more

Renovated Floor

I had to come to Toronto for training. Very last minute. So they booked me in this hotel. Now if I could rate the hotel on Staff alone I would definitly rate this hotel much higher. The staff here is nothing but nice, outgoing and do anything they can to help you. I checked in and my room was ready,... more

Great Hotel for the Rogers Cup

This hotel is great to stay at if you love tennis and want to attend the Rogers Cup at York University. It is close enough to walk to the tennis event. 25 minutes and no parking fees.
The hotel is extremely convenient to the expressways and getting around Toronto. The free breakfast was very adequate with the highlight being the... more

Eddy the Traveler

The Breakfast amenities are average compared to what I am used to in the USA. Not enough stuff offered to customers for breakfast. Only one type of juice available.

Very average

This was one of many hotels and motels we stayed in during a very long road trip. We stayed in various brands of hotels and also many of the same, like Holiday Inn and Holiday inn Express. This particular branch was not remarkable in any way aside from being so average. Everything was ok, not bad and not good except... more

Clean, Friendly, and Very accomodating

This location is the top for me when it comes to Customer satisfaction.
I am a regular guest even though I have manny other hotel choices closer to my working locations.
The people are always very friendly and very accomodationg to special needs or requests.
I regularly work shift work and here they understand that, and are very accomodating to... more

Great hotel for $$ and if you need to be near York University

Needed to be near York Universithy for a sporting event and this was the least expensive "big name" hotel in the area. Overall I was very happy with the experience - clean room, friendly staff, great complimentary breakfast, and free Internet.Who should stay here? There wasn't a pool or much for kids to do, so I would not recommend the location for a family with children. If you are a business... more

Improvement Needed

Stayed there July 6, 7, 8.
Showed up with prior reservation for a room all set to go. Arrived at 2:00pm to be told that no room was ready yet. Check out time was 11:00am. 3 hours later housekeeping still doesn't have any rooms finished? Was explained that no availability is guaranteed before 3:00pm. Now, I travel enough to know... more

Stay during power outage

I checked into the hotel before the outage on July 8th, 2013. The staff did what was expected and behaved as expected. During the power outage, however, I was able to see who performed better than expected.
Athena remained calm and tried to sort out the best she could the issues and demands of potential guest and guests. She treated... more

Pretty good

The hotel is pretty average, no particular issues , but nothing more as well

Helpful and courteous staff

I'm often working in Toronto and need a place to stay. The rooms are clean and certainly have enough room, the price is right and the staff is very courteous. There is free internet as well. The Hotel does have an exercise room but I have not used it. Generally speaking I prefer this place to other hotels that I... more

Did what was required

Booked the Canada wonderland package and the requisite tickets were waiting for us on arrival.
Nice and easy to find and close to various entertainment areas and Canada's wonderland.
Friendly reception staff.
Rooms are a little tired but comfortable enough for a 2 night stay.
Breakfast is a little chaotic and the breakfast room is too small - finding a... more

Nice place, on my way

I use this hotel for one night to recover from my long hale (19hrs) flight. So I can continue my car journey to Barrie. It is on the way, close to restaurants and fast food for a bite. Reasonable price, nice welcom, comfortable room, good breakfast.

E T Travels

I have stayed at this Holiday Inn numerous times, mainly because of It's location.
It is easy access to all directions and close to Toronto's main highways.
Because of it's location there are not many eating establishments close, so one must drive and have wheels to travel to find restaurants.
The room are fairly plain..seventh floor has been refurbished recently... more

Better than 'you pay for what you get

I had the option of staying at the Holiday Inn by Yorkdale or the Holiday Inn in North York.
The recent reviews at the Yorkdale location seemed worse than the ones at North York + the price at this location is about half so I though why not....
So this is where the flaws of subjective reviews come in...
my... more

Decent hotel with good location for Hoopdome basketball tournament

I was at this hotel with a group of 14/15 year old boys and some parents for a basketball tournament. I was initially apprehensive about the location near Jane & Finch, but we felt very safe and there were no issues at all - there is actually a police station next door. It was a very convenient 10 minute drive... more

Good value

This was an excellent value for under $100. Didn't want to spend much for a quick overnight. It was clean, comfortable, quiet. My room had granite bath, modern TV, and desk. The location was convenient for me as I had business in North York nearby. However, it is not near anyplace decent to eat, so that might rule it out... more

Good value

This hotel does not have a lot around it so make sure you have a car. There are several nice restaurants within a short drive. I was working close by so the hotel was convenient. The rooms were clean but need some updating.

Older hotel

Stayed here one night for business. Room was being covered by employer, but at check-in it was insisted that I give my credit card for extra charges, despite my employer's credit card being on file. The booking rate was $120, not much of a deal as I had just stayed at Homewood Suites by Hilton the previous weekend for a... more

Okay if you really have to stay there and if you have a car

When I arrived, the person at the desk could not find my reservation, she insisted that I had already checked in and instead of looking for another room she made me wait 20 minutes while she figured it out by calling the person who was working at the front desk earlier. I asked her to point me to restaurants that... more

Can't beat the price

This hotel really was nice enough for the price.
They offer US AAA as well as the Canadian car club discounts, which is awesome coming from the states!. It's a tad off the highway, but that makes it a nice quiet place to stop at. Breakfast here was really nice for a free continental surprisingly. Check in, even late at... more

Great option near York University

My husband and I stayed at this hotel last week for one night while in town on business. This is an excellent option for those visiting York University as it is only a few minutes drive down the street. We had previously avoided this hotel because of the area and stayed at one of the hotels in Vaughan, about 8-10... more

Pleasant Stay

We booked this hotel because we were going to Canada's Wonderland. This hotel was recommended on Canada's Wonderland's website as being the closest hotel to the park. Although this hotel was easily accessible from the highway and did not take long to get to Wonderland I believe some hotels in Vaughan may be closer to the amusement park. I was... more

Always a Great Stay at this Holiday Inn Express

My partner and I have stayed at this lovely Holiday Inn Express multiple times. Always a pleasure. Clean, comfortable rooms, good breakfast selections. Very dependable Holiday Inn Express. Very professional, friendly staff. Conventient to the highway. Very convenient to our business needs. Look forward to our next stay. Thanks.

Wonderful hotel and staff

I really enjoyed my stay at this hotel. The staff were really nice and helpful from when I checked in to when I checked out. They really helped me out with directions too. I will definitely recommend this hotel to my friends, family who may be traveling in the area.

Unexpectedly Satisfied

I recently spent a couple days in Toronto to visit the Archives of Ontario on what I called a genealogical roadtrip. I chose it out of convenience for my destination as I had less than satisfactory stays at Holiday Inn Express' before and expected no more as I approached this one. It was fairly easy to access off the major... more

I know what I'm getting with a Holiday Inn Express

As always, I was welcomed happily at check-in. The hotel is not in a fantastic area, but it is a good location for where I was working. I've stayed here previously and have never had any complaints. Nice rooms, comfortable beds, free hot breakfast. Always a good stay.

Quick Stay

We arrived at the hotel later in the evening, the check in process was slow but everything else was average.

nice overnight place

this is a nice place to rest your head with some amenities, this place caters to business more then families. so if you have children, book another holiday inn. no pool,
we booked online we the understanding and we booked for 5 people (4 adults 1 kid) when we got there they told us we couldn't stay in the same... more

Great hotel, Excellent staff

One of the best hotels I've been to in years. More so for the customer service. Even if its a slightly older hotel but it should be your first choice.
Great breakfast
Great location
Excellent staff
Free parking
Free wifi
Great service
Cosy rooms
Comfortable beds

Think twice before staying here! Discusting

Terrible customer service/front desk staff! We were a family of 4, paid the extra money to stay in an executive room with a pull out sofa, when I called down for pillows and blankets for my kids to sleep on the pull out sofa, was told none were available??? And then was hung up on?? Funny thing is my husband... more

One night stay, close to Canada's Wonderland

There may be hotels closer to Canada's Wonderland, but this was only about a 10 minute drive. No charge for parking (a plus) and there was a lot of choices on the breakfast buffet. I had eggs and bacon. We arrived about 1:30 and they had no rooms ready with 2 beds. We took a room with 1 bed and... more

Disgusting

We took our Kids to Canada's Wonderland this weekend and stayed at this hotel that looks pretty good from the outside. walking into this place it didn't look that bad either. as we made our way up to the fourth floor we started to smell a stale sweaty, smoke smell , and as we got closer to our room the... more

Good no-frills hotel

I stayed here for 5 nights on business and had only minor complaints, otherwise it is a fine, well-maintained no-frills hotel. Great location if you're going to Canada's Wonderland, easy to find, plenty of parking, and located right next to a police station. The front desk staff is excellent and friendly. I didn't try the breakfast room so I can't... more

Good place

We had a good time staying here. The room and hotel was extremely clean. Great tvs in the room but no fridge. Breakfast had a really good selection: fruit, pancakes, yogurt, cereal, toast, bagels, muffins, pastries, sausage patties, eggs, real juice and coffee. The only thing is that it is really isolated from anything. Best if you have a vehicle;... more

Nice hotel, horrible customer/guest service

I stayed at the Holiday Inn Express in North York, ON for one night over the weekend as I was attending a festival in Toronto. The hotel itself is average, very clean and well kept. Our room was very nice and clean, spacious, etc. Overall, the hotel was great. I have a major problem with the customer service and guest... more

stolen phone

We had a decent stay until I forgot my brand new I phone in my room, we had breakfast, left and realized 20 minutes later I had forgotten my phone. We dialed the number for the phone right away and it went straight to voice mail, bad sign the phone is always on. By the time we got back to... more

Overall Very good

Overall Good

Great staff

Very clean and leavable. Too bad that doesn't have a gym. Staff is very polite and professional.

find out if review problems have been handeled

Location was okey for me as l was visiting my son in University near by . However renovation work was on going throughout my stay and therefore we did not get the quiteness we needed . When renovation is completed l will most probable stay there again.

Overall Excellent

Great Place

This was business.The only problem was that they were not going to give me my priority club points.

Great staff

Room was ok for the most part, but the hallways especially showed signs of aging with water stains on the ceiling tiles, worn carpet areas, walls being rennovated were in disrepair already when I arrived and while I was there from Wednesday to Monday it wasn't until Monday that I actually saw anybody working on them. One elevator had some damage to a plastic cover.

Our stay was OK

It was OK experience

Vacation experience

We were here to visit family as well as see the sites and experience some of Toronto's great food. We shopped till we dropped, rode the subway everywhere and had a great time. The location of the hotel is perfect.You can get anywhere from there.The free internet was a wonderful surprise both in the room and in the lobby.The onlything that would have made the stay any better would have been a... more

nice people run the hotel

helpful with printing documents.

perfect

i had to stay at the hotel for 4 nights and i found it to be clean,up to date ,comfortable and the breakfast was excellent with reasonable rates never had a problem.The hotel was a lot cleaner than the Humber river hospital where i had to stay for 2 nights, what a disgrace that place should be condemded and the staffing are just rude,ignorent people there, it's sad that a hotel is cleaner and... more

Good hotel .

Was traveling with wife . It was very noisy the first 3 days due to the baseball teames as well as hokey teams were in the hotel as well . You need to spaeak tot the staff prior to your arrival to make sure that your room is not close to them . We did and had another room which was quiet .

Overall Poor to fair