Night Before Flight

It was great! We took the hotel shuttle to the airport and he took us as soon as we came down and checked out. Coming home we called and it took about 20 minutes to come and get us, but it worked out fine. We like being able to leave our car for only $25.

Not really an airport hotel

This hotel is a long way from the airport...not even in Toronto. It's in some other named town. You have to walk about 10-13 minutes thru 2-3 car dealers to get to get to 2-3 restaurants or walk longer if you go on the streets. This not a regular Holiday Inn Express. It looked like an old Best Western that had been converted. If you want to save money on airport hotels then pick this one. The... more

Shuttle to airport handy, breakfast was good but very busy with not enough seating for everyone

Etwas weit draussen, aber dass war bekannt

grosse Zimmer, angemessener Parkplatz, 15 min bis zur nächsten Metrostation, Frühstück ausreichend, Waschmaschine und Trockner vorhanden

Hotel under construction.

Would benefit from aesthetic upgrades. Other than shower/bathtub seemed like 4 star rooms.

Excellent front desk staff

Excellent staff went out of their way to be helpful. Rooms were clean and very quiet. Breakfast had a good selection, even though the pancake machine was not working. Great value for the money.

We had a good experience overall.

Good experience overall. Doing this takes too much time. You should not require a lengthy response in order to get out of the program. Comments should be optional.

Quick overnight stay

Pleasant staff, clean hotel, beds comfortable. Odd smell in room. Got stuffy nose and headache which stayed all night. Neither daughters noticed it. The "free" breakfast was UNEDIBLE, even my two daughters couldn't eat it. Even the tea was gross. The breakfast alone would prevent me from staying at an Holiday Inn again.

Needs upgrading.

Not a very clean or comfortable hotel. Super high pillows causing neck pain. Breakfast was good.

Great value and nice hotel

Came in late on a business trip staying for one night. i was greeted promptly at the front desk by a pleasant young lady who quickly and efficiently processed my reservation. she asked me if l had eaten and directed me to four restaurants close by the hotel. A guest had left his credit card at the counter which l pointed out to her. By the time l had taken the elevator to the second floor she... more

Great hotel close to highway

Booked the hotel as it was close to the highway for our early morning departure, the room was clean and comfortable. There was some construction being done on the building but it wasn't a nuisance or anything. Overall was a nice place to stay. Kelsey's, Montana's, Subway, Country Style and a few other places all within walking distance was a nice bonus.

Super friendly staff

Wasn't there long, but had a clean, quiet room and very friendly, efficient staff.

Older interior

No issues at all. I guess just spoiled with staying in new holiday inn expresses while travelling in the US.

Close to airport, affordable

Good experience and cosy room. Location is very convenient if you want to stay near the Pearson airport. Includes breakfast in package which is great.

nice hotel, restaurants close by, close to transit

When we arrived the shuttle took a while to come to airport as we have to call them and only then they arrange for one. We had to wait for almost 35 min at the airport for the shuttle other than that the hotel room was very nice and clean. Free breakfast was awesome and it is very close to all restaurants and transits

Excellent location and superb staff!!!!

left my purse in the breakfast room and was so delighted when it was returned intact by the front desk. Thank you again!!!!

hotel was ok just not close to anything

if you just want someplace to crash while on a layover it is fine but really not close to anything . It is a $75 cab ride to downtown

In the middle of no where

The hotel staff are amazing but the hotel has no restaurant or bar which I did not see on any information. It's in the middle of an industrial estate with nothing to do. With no car my only option was to chill in the room but the TV had no signal so it was not a great trip. The rooms were clean but the best part was the staff especially the evening ones. Very friendly & helpful & even offered... more

Clean and comfy

Guest laundry saved our bacon. Some hotels charge extortionist rates for laundry services. This hotel only charged $1.50 for a wash and another $1.50 for an hour in the dryer. Better than a laundromat.

Good Job!

hotel was clean and comfortable and the staff friendly

Nice friendly stay

Very friendly staff. Very welcoming and the hotel was good for the price. Room clean, extra towels on request, good TV selection and quite despite being close to the airport.
Will return if we come back to Ontario.

Great Park and Fly Hotel

We left two cars at the Holiday Inn Express Toronto Airport hotel for an entire month. They were in perfect shape when we returned. The people working at the front desk were very helpful and nice! We actually did a reverse stay, which worked well for us. When we returned to Canada and stayed the one night at the hotel,... more

Great hospitality

First, I have to say how wonderfully we were treated by Ghada (sp?) at the front desk. she was fantastic with helping us with a dilemma. After arriving back in Canada with trying to get 10 pieces of luggage from customs, was a nightmare. Waited 3 days in Toronto for it to arrive. Moved here from a hotel that was... more

Great Stay

We took a trip to Europe in June 2014. We drove 5 hours to Toronto instead of flying out of Detroit because the airfare was less than half, saving us about $2,000 (800 each instead of 1800). The hotel let us park our car at their place for free. Other Toronto hotels charge up to $10 per day. We flew... more

Good overall experience

Have stayed here on 3-4 different occasions, basically because of the park-and-fly option. We park our vehicle there, take the shuttle to the airport and away we go! Each time we leave it there for 2 weeks, and on the way back the shuttle picks us up again, and we stay the night before heading back home.
If you are... more

Good Experience

I stayed here over the weekend with a hockey group. I found the front desk staff to be very friendly and accommodating, especially Angela. She was very friendly, helpful, and knew the area well. She was able to give me directions to places in the area, and also to recommend some restaurants. I really appreciated it, as hockey tournaments can... more

O Canada

This was my second visit to an HI Express in the Toronto area and I have been disappointed both times. In both cases, the location appears to have been renovated after having been under another name. I give this location points for their efforts, but there is still work to do. The toilet paper and towels are low quality and... more

Unpleasant experience

After entering my room, I almost wiped out in the bathroom since the floor was completely wet. The carpets in the room was wet as well, but assumed that the previous people flooded their bathroom and it was never cleaned. At 2AM, I discovered the culprit as water poured through the ceiling in the room as well as the bathroom.... more

Worst hotel stay ever

Having to deal with the rudest front desk was just the start. Having to stay in a room that smelled like someone just smoked a pack of cigarettes and not being given another room was horrible. But finding open condemn packages under bed when packing to leave was almost the worst. The worst was having to deal with front desk... more

Sad little motel - not up to HIE standards

This holiday inn express is a converted comfort inn facility. Other than signage, there have been few upgrades since it's days as a budget motel. The carpets, furniture, washrooms are old, worn and dirty.
During my stay several transport trucks were allowed to park in main parking lot and remained running on idle the entire night. The noise as bad.... more

Extremely good staff very well run

I only stayed one night at the airport the day I arrived. The front desk staff greeted me in a friendly manner, checking was smooth. I found the staff to go above and beyond what I expected offering solutions to minor problems unrelated to the hotel and giving recommendations for restaurants in the area. The rooms are clean very well... more

Clean, easy to get to and good breakfast

Stayed at this hotel two nights on business, finding the staff friendly, rooms clean and comfortable, while the hotel was also good value. There was nothing about the room I didn't like, finding it met my needs very well, was quiet, well laid out, and inviting. I loved the rain shower head in the bathroom, while the parts of the... more

Very good value and location close to both YYZ & Highways #401&427

I travel regularly on business and stay at Holiday Inn Express or similar chains in US & Canada. This location offers very good value in terms of clean rooms, friendly& helpful staff, great location close to Pearson YYZ Airport (10 minutes max.), several Dixie Road area restaurants and/ or Highways #401 & 427. WiFi was fine during my stay (fast... more

This was a great find

We have stayed at a few hotels in Toronto on our way through from vacation but this one is the best we have found that meets our needs. We took a cab here. The cab driver either wasn't a legal cab or he was an idiot. He couldn't pack all of our suitcases in his trunk, yet we packed them... more

very nice

Good and clean hotel, a bit dated but everything works well, internet is fast, the staff is friendly location is a bit far from the city centre but close to the airport... I really liked, does it's job!

Good Hotel but they need to work on the shuttle process

Stayed over night pre flying out of the country for two weeks . The room was great - comfortable great location, easy to get to restaurants near by for dinner. Car parking for our two week vacation was included in the reasonable price and the spot to park in, was easy access. Our shuttle to the airport was on time,... more

Good hotel but confusing shuttle service

We have stayed in this Holiday Inn Express on several occasions in the past and find it is comfortable and convenient. The shuttle bus service along the 401 in the morning is always exciting if you are on the first shuttle of the day trying to make it to an early flight, especially if it has snowed overnight! This time... more

Good for stay before or after flight, up to 14 days parking in package

No complaints with this hotel at all. I booked on the IHG website, got a decent rate for room plus up to 14 nights free parking for car which was great since most other hotels near airport only give up to seven night free.
Check-in was extremely friendly and efficient. Room was good size, very clean, had everything we needed.... more

Great airport location

Hotels near airports are either hit or miss taking advantage of the location.
This Holiday Inn Express brand must have a Holiday Inn in a former life and doesn't have the decor/ambience of an Express brand. It is overdue for a complete makeover. But, very friendly service, clean, and typical breakfast for an Express.
Be prepared to wake up early... more

great place to say if you need to overnight for a flight the next morning

i stayed here for one night and was very glad i did. i got caught up on my sleep. beds and linens are clean. the amenities are great adequate and great smelling. breakfast in the morning was super, esp. the pancakes and the shuttle service is included both going there and coming back. My only source of frustration was the... more

Needs updating, food below par

All in all I would say this is one of the poorest hotel choices we've made for our business meetings in the past 5 years.
No heat in my room and only got static from staff when I tried to get something done about it...
Really needs an update...
Not the best location in terms of other available amenities such... more

Amazing value, clean and close to the airport

From booking to checkout, dealing with the staff at this hotel is always so wonderful. We did a late check in and were out early (there for just over 4 hours to sleep and did airport park and fly for 2 weeks) and the night time desk clerk was so nice. The daytime check out clerk was just as warm... more

Not bad...not great

I stayed at Holiday Inn Express February 1st for one night en route to Aruba. I normally stay at Best Western on Dixie Rd yearly en route to Caribbean as I live on the west coast of Canada. Last year I was disturbed at how seedy the Best Western had become so I opted to try this hotel instead this... more

Disappointed

It takes a lot for me to write a poor review - we are generally very easy to please. I would rate the hotel itself a 6 out of 10. It wasn't the cleanest - but I can handle that. We were unfortunately due to leave for the airport before the "breakfast" was due to start, but they were nice... more

This is a disgrace to the holiday inn express name

I have come to appreciate the high quality standards of the holiday inn express chain and will even pay more to stay at one over other brand names -- but this property should never have been added to the club. The rooms are dated and the hallways are plagued with water damage and are downright grubby. The beds are substandard... more

Park'n'Fly with Ease

I just love this place. It is pretty much like every other Holiday Inn Express you will go to, which is nice and comfortable and priced reasonably.
I actually looked at many, many park'n'fly options around the Toronto airport when booking this trip, and this is the only one that includes up to 14 DAYS of glorious, free parking. Another... more

Very good quiet place to relax

We stayed at this place for 2 days. This place is nice and quiet. Beds were comfortable. The morning breakfast was good. We liked this place. The front desk was courteous. They offered water bottles as soon as we arrived.
Only thing is a very faint smell of heater in winter which either goes away or you get used to.... more

Awesome hotel

I have stayed at this hotel twice, once in the Summer of 2009, and again in the Spring of 2013. The time apart from the 2 times I stayed says it all....they are steady and stable with their great service.
The staff is friendly, approachable and professional. They will help you no matter what and are not phony fake smiley... more

Great value

Stayed here after horrible experience at comfort inn, Brampton (and not just because of renovations). Tripadvisor needs to check the reviews for that site because all the reviews saying it is a good place are written by people with only one review--seems to me like they have been faked to make the place seem better than it is. Anyway, Holiday... more

Perfect for night before a flight

This is a very well run Holiday Inn Express. Pleasant people at check in. Very nice, clean rooms, comfortable beds and efficient shuttle service. What more could you ask for in an airport hotel. Price was reasonable, too.

Awful Property - Avoid

We frequently stay at HI Expresses and I was lulled into a sense of security when booking them - I anticipated a decently maintained property. We booked this hotel for one night, while we were on transit home from a longer trip. And I did not bother to do extensive research.
We arrived after midnight (with two small children) and... more

Decent property

We stayed at this hotel for 3 nights over the Labor day weekend for a family wedding. Hotel was clean and staff was very accommodating. We did not have hot water for about half a day and they reimbursed us portion of our daily rate. Sitting area was a bit small for a large family but we were able to... more

Express" It Is

Holiday Inn Express, 5585 Ambler Dr., Mississauga, ON, Canada.
Prepaid for three nights (14 – 16 September, 2013). It was close to the airport and offered free breakfast. Checked in and took a ground floor room which was convenient to offload the luggage. A couple of units away the patio door was open where two “ladies” were awakening. We thought... more

Great Hotel

Our hockey team stayed at this hotel for the Pink the Rink Tourney. The staff was very welcoming, allowed us to use the kitchenette area (and their kitchen to do a few dishes) for our potluck - even asked if there was anything they could do for us. Rooms were good. Cleaning staff was nice. Staff was friendly and let... more

Short stay, but great shuttle service

My mom and I stated here prior to an early morning flight. Hotel was easy to find and close to restaurants, 5 minute walk, and 401. We had a 7am checkout but were still able to grab a bite to eat and dome coffee. Shuttle service was prompt and efficient. We has a late flight back to Toronto, one phone... more

First stay good, second stay buggy

I stayed late September and Oct. 9 as lay over for holiday travel. I experienced multiple bug bites on hands and arms typical of what is described for bed bugs. Manager checked room and found nothing. The bite marks are still evident a week later. Prior to Oct. 9 I stayed 3 nights in another hotel with no skin issues.

Good hotel option

I've stayed here many times and each time Angela is at the front desk, she greets me with a smile & makes both my check in a breeze and is also very knowledgeable and can answer all my questions quickly.
The place itself is clean, the rooms sizable with all amenities so no need to bring your own hair dryer... more

Very clean and comfortable

We found our room to be very clean with crisp linens. The bathroom was very clean as well. The staff is extremely helpful and polite. The breakfast that is include is good, all in all a good value. I would stay here again.

Comfortable Stay

We had an overnight stay in Toronto while on route to the UK. We selected this hotel because of the complimentary shuttle, breakfast and the reasonable rate. We were not disappointed. Our room was ready on arrival and was very comfortable. Staff were friendly and all were busy maintaining the cleanliness of the property.

Great Airport Hotel Option

I recently stayed here before my early morning flight. The staff was extremely friendly and helpful. The rooms were clean, much bigger then expected. The airport Shuttle runs every 40 mins. It was on time and it is about a 5 min drive to the airport. Great affordable option for an overnight stay!

I read some negative reviews about this hotel, but was pleasantly surprised

We had a complimentary shuttle pick us up from Pearson Airport, and the service was quite good. Once we got to the hotel, we were very warmly greeted by the front desk staff, and check in was excellent....they even provided us with a snack, and a bottle of water. The rooms were very comfortable and clean. Breakfast is the usual... more

Excellent Service and Better Stay

I don’t know how many times me and my family stayed @ this Holiday Inn (almost more than 12-15 times) and are very much happy with its services and especially Manager – Anthony has great quality of the Hospitality and leadership.
Last time, we stayed here for 3 days and enjoyed our stay again. The Inn is clean, rooms were... more

Weekend in Canada

I chose this hotel because it was between Niagara Falls and Canada's Wonderland, which were our destinations for this trip. It is pretty close to Canada's Wonderland. It's located in a pretty nice area, nothing too exciting, and there are two restaurants within walking distance, though we didn't go to either. The woman who greeted us at the front desk... more

Crowded

The mattresses were very firm, the toilet was extremely short, the bathroom could have been cleaner and the breakfast in the am was extremely crowded. The people at the desk were helpful and the hotel itself was nice, but it was not enough to make up for the crowding or the uncomfortable bed and bathroom. The breakfast was so crowded... more

Very Nice overnight stay

One will agree that the location from airport for this overnight stay was very convenient. The staff and their accomodating nature was much appreciated. As we were on the main floor, we could quite easily slide open the patio door and bring in our luggage. Our room, bathroom and all amenities were very much enjoyed. The free breakfast in the... more

Convenient

Not one of the nicer HI Expresses I've stayed in, but did the trick for one night. Check in was efficient. Room was clean and well appointed, but dated. Layout of the hotel was rather odd, but just an observation and nothing you can really change. Easy to get to the city if it weren't for traffic. Enough places within... more

Average

If you are just staying a night then it isn't too bad. The downfall is that it is directly over the landing path for the planes. We were on the main floor with access through the patio door, which was awesome for luggage and kept the noise to a minimal (or I was really tired from travel). The breakfast was... more

Good value for a clean and nice hotel in a busy airport area

As with almost all Holiday Inns we had stayed, the hotel was clean, personnel were very polite and nice. A friendly welcome combined with a rapid check in made us feel not too tired after a long drive. The breakfast lounge and rooms were smaller than what we were expecting from a Holiday Inn Express but altogether we had a... more

just one issue short of a perfect value for the price

Stayed one night and found so many things that I really liked about this property. Front desk was not fast but was friendly. Some of the good things included free wifi, big room, included a desk, small frig, about a 40" flat screen, full size ironing board/iron, coffee maker. Bathroom was tub/shower combo. The sing had a handy self above... more

Needs a Renovation

Stayed here for one night recently for a morning flight. I like most Holiday Inn Express hotels I have stayed in but this one needs help. The room was clean and the bed comfortable so I slept well and they have a shuttle service to the airport which I used and arrived on time. The breakfast was ok but the... more

Bad Service

Stayed there one night only to be bitten by bed bugs. When called to report the problem, they said there were none and that we probably had an allergic reaction. Bet they did nothing about it.