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14 Benjamin Rd Farmer's Market Road
Waterloo, ON  N2V 2J9

(519) 772-9800

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What the community has to say about Holiday Inn Express Hotel & Suites Waterloo - St Jacobs

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Other Reviews from the web
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4.5 star rating
Recently Built Hotel
August 19, 2014

Recently Built Hotel with nice decor and continental breakfast. I came to Waterloo on business and never had a vehicle. The Hotel is a bit of distance away from Major Shopping and Dining on King Street if you are walking. There is a restaurant next door, a strip mall and a Small Outlet Mall near by. The Large Farmer's Market... more

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4.5 star rating
very good choice
August 19, 2014

this was a very clean hotel and close to St Jacobs market ,outlet mall and the downtown .The staff were very helpful in directing me to get around and went out of their way to copy me directions So grateful for that . The breakfast was very good as well a good variety of food. Definitely would stay again

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4.5 star rating
First rate service from the friendly staff
August 19, 2014

My husband and I were recently on holidays and wanted to experience the St. jacob's farmers market and town. This hotel is located right across the road from the market and the outlet mall. Great location! Only 3km from the town of St. Jacob's and 10 minutes from Kitchener_Waterloo. Lovely countryside view from our room. Wonderful night"s sleep from our... more

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4.5 star rating
Nice hotel
August 19, 2014

Very impressed with this Holiday Inn Express. Very helpful and friendly staff at the front desk. Good location just a short drive to Main Street in St. Jacobs. If you get the shopping bug there are outlets stores across the road.
Hotel has nice eating area for breakfast and has a good selection. The staff were very attentive and made... more

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4.5 star rating
No complaints to be found here
August 19, 2014

Excellent service from booking through check out. Requested adjoining rooms and got them upon check in. Rooms are very spacious, clean and comfortable. Everything is there that you would need for a family and you can request a crib if needed.
All the employees at this hotel were so friendly and helpful. Always smiling :)
The pool area was nice... more

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4.5 star rating
Nice weekend getaway
August 19, 2014

On the spur of the moment my husband I decided to travel the 6 hrs. To st. Jacobs. Pretty little town. Our room was great. Large and very comfortable. The breakfast was a surprise. Tasty and plenty for everyone. Complimentary! Pool was nice. The display of Amish pictures around the hotel was a nice touch.

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4.5 star rating
Great family trip
August 19, 2014

Location was amazing (right across from the farmer's market and outlet mall). I was on business visiting a local customer and brought my family with me. Hotel is brand new and sparkling clean. Staff went out of their way to take care of me and took care of me when I wanted reservations to the nearby restaurant. Loved the pool... more

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4.5 star rating
Need A Getaway
August 19, 2014

Very impressed with the service and the room. The hotel is very attractive with a beautiful pool and breakfast included. Our room was very comfortable and modern. Most importantly the manager Mr. Naushad Ismail was there to greet you in the morning and to assist you in any way that he and his staff are able too. Will definitely book... more

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4.5 star rating
Nice place to stay
August 19, 2014

It was a quick trip for me but what I saw I liked. The staff was very courteous and helpful. The rooms were very clean. The breakfast was also good. The hotel was quiet which made it easy to get a good night's rest. I would definitely stay here again.

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4.5 star rating
Top notch experience
August 19, 2014

Friendly and very efficient check-in, clean and well featured room, great bed and a delightful breakfast.....I've never seen an automatic pancake machine.....but I am now a believer.
Highly recommend this Inn.

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4.5 star rating
best holiday inn express
July 13, 2014

This is the best holiday inn express I have ever stayed in. Location is excellent just off of highway and parking is plentiful. Facilities at the hotel were very modern and pristine. Staff were very friendly and helpful. Room a great size with comfortable beds.
The restaurant next door, Jacks, is also well worth a visit for a meal while... more

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4.5 star rating
Nice hotel..but dont stay wen children r out of school
July 08, 2014

Front desk staff r not trained well..as they took payment for the room on one credit card and said that they would put through $100 incidental on another credit card. They put the whole room fee and $100 thru on the 2nd credit card, also. Very confusing at the time. There were a group of kids playing soccer in the... more

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4.5 star rating
Wonderful Stay
July 06, 2014

The hotel was bright and clean with friendly staff. Stayed in a nice room and must say it was quiet! Could not hear people in the hallway which is a nice change when staying in hotels. Just across the street from the Outlet Mall and the St. Jacob's Farmers Market. The breakfast was nice, although I did find the eggs... more

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4.5 star rating
Great place to stay
June 29, 2014

My wife and I stayed overnight for our anniversary - it worked out particularly well as this hotel is right at the St. Jacob's Farmer's Market. Great place to stay - very quiet, terrific staff, and a wonderful breakfast! Also a well-equipped gym which was very nice! This hotel has been built in the last couple of years, so it... more

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4.5 star rating
Getaway for a little shopping
June 29, 2014

My friend and I wanted a little getaway for some shopping, we chose the Holiday Inn Express clerk that welcomed us was very cheerful and helpful. Our room was large, airy and above all clean! The bathroom was large clean and had all the little extras to make our visit worry free. We had free Wifi that we had full... more

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4.5 star rating
Great Stay
June 21, 2014

The hotel is very clean with friendly staff. We stayed for two nights and had a mini suite which was very comfortable. All amenities including coffee maker, fridge (no freezer) and microwave. Breakfast is adequate for most people and the breakfast area very pleasant. Small swimming pool but no hot tub. The manager said that this is the trend with... more

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4.5 star rating
Love it.. they have it all
June 20, 2014

This hotel provides all the things you need when you are away from home. Free Wifi, complimentary breakfast, all-day free coffee/tea at the lobby and even complimentary shaving kit, toothbrush and toothpaste in case you forget to bring them. Their staff are always friendly and helpful. Stayed here for 4 nights and it was a pleasant stay here! :)

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4.5 star rating
Excellent Reunion Venue
June 20, 2014

Extremely happy with our stay with our accommodations and stay at the hotel. The staff was very friendly, helpful and courteous; the rooms were clean and spacious. The rooms were well equipped with all amenities, beds were extremely comfortable as well! The suite was perfect for a large gathering to socialize and relax. My fellow nursing class that gets together... more

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4.5 star rating
Pleasant stay
June 18, 2014

Clean comfy beds. Loved the fact the amenities were in large print. SHAMPOO easily read. Our friends paid the same price and they had a much larger space with a mini living room. We were greeted by wonderful staff. Breakfast is included. Waffles were a hit.

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4.5 star rating
All In the Family
June 14, 2014

Recently, my mother-in-law and I had the pleasure of staying at this new location. It's something that I look forward to repeating. Upon arrival, you'll notice that parking is no issue. Even if you came with a fleet of motor homes, you'd have lots of room
The staff were not only efficient but very welcoming. Check-in was very quick and... more

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4.5 star rating
New Clean and service focused staff. Internet is weak
June 13, 2014

The hotel is clean, appears to be new. The staff were friendly and appeared to be service focused. Internet was annoying; dropped off, slow; many reconnections required, with trouble. Overall, good value; would have been excellent experience with better internet system.

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4.5 star rating
Nice stay
June 13, 2014

Stayed here for 4 nights in June 2014. I was pleased to be upgraded to a suite as a Platinum member. The room was nice and big :-) for just me. Breakfast is simple but I found what I need to start a day. Personel was helpful and nice.

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4.5 star rating
Awesome
June 11, 2014

This was a great place to stay...the room was nice and clean. Service was good, although they were a little confused at checkout...we had pre-paid and they could not find it...good thing we asked for a receipt when we paid. Breakfast was nice. Perfect Location...price was ok...but could be better value.

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4.5 star rating
Wonderful Stay
June 10, 2014

My husband and I stayed here for one night on June 7th and had a wonderful stay! The staff were very friendly and the accommodations were gorgeous! The hotel is very new and clean looking. Modern amenities. We happened to forget our toothpaste and my husband went to the front desk and was given a tube no problem! The location... more

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4.5 star rating
Amazing place for a meeting
June 04, 2014

Our organization had our monthly meeting at the hotel in May . The accommodations were superior and the meeting rooms perfect . The catering was excellent and all arrangements were made on site by friendly and helpful staff.The location was wonderful. The hotel is so close to St Jacobs, the market and outlet mall. This was great for breaks and... more

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4.5 star rating
Clean & Spacious
June 02, 2014

Check-in: Very friendly customer service. There was a bit of a mix up with the booking. I booked through my work travel site as it was a business trip. My spouse and I don't believe in having multiple loyalty cards in a household so all of the hotel loyalty cards are in his name. I have the numbers registered with... more

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4.5 star rating
Great Place In Waterloo
May 31, 2014

We stopped in Waterloo on the way to Niagara Falls. The location was perfect and the hotel looked brand new. There were no problems and the free breakfast was good. There are plenty of dining places across the street. We spent the evening at Kelseys. When crossing the street watch for traffic and take the time to cross at the... more

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4.5 star rating
Excellent hotel- great stay overall
May 22, 2014

I visited this hotel with my family this spring and we had a fantastic time. The pool was great for the kids, and the nearby restaurants and amenities make it a great spot for families. The staff was especially helpful- the manager added a personal touch to our stay. I'm not sure if he does this for all families that... more

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4.5 star rating
EXTREMELY disappointed in customer service, not a good stay
May 19, 2014

This hotel was in a good spot, located near the market and downtown area. Also clean and modern.
I have travelled for many years to countless places/hotels with groups and have never had troubles. For a group, our experience was normally the hotel clerk asked ahead of time for a list of names for each room but for whatever reason... more

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4.5 star rating
Great hotel
May 15, 2014

Spent two nights here while in the St Jacob's area. The hotel is brand new, spotless, friendly staff, breakfast until 10:00 am. Will stay here again. Convenient for the market and the St Jacob's Playhouse. You won't be disappointed.

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4.5 star rating
Fantastic Hotel
May 14, 2014

Hotel is located in the waterloo/st.jacob area. Right off the highway. Its a new and beautiful hotel. Really high end for a quality inn. The staff are very friendly, rooms are clean and the beds are comfortable. Its right across the street from the st.jacob market and down the road from walmart.
There is a family restaurant attached to the... more

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4.5 star rating
Great HI-E property
May 09, 2014

I stayed at this hotel twice at different times during my business trips to Canada. Both times service was excellent, as well as the room cleanliness and breakfast. Across the parking lot to family restaurant Jacks, 2 minute drive to Walmart, or a 10 minute ride to more restaurants in Waterloo. Only lower rating is for the fairly pricing, which... more

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4.5 star rating
Great location, good price
May 02, 2014

We recently enjoyed a play at the St. Jacobs Country Playhouse, just a two minute walk from the Holiday Inn. Just before the Playhouse is a great restaurant, called 'Jacks' (great food and good prices). Nearby is the inside/outside farmers market which is open on Tues, Thur and Saturday during the summer months. Also located across from the St Jacobs... more

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4.5 star rating
Great place to stay
April 19, 2014

We sent our daughter and her husband here on their wedding night and they loved the location and the hotel itself. The hotel is located across from the inside/outside farmers market which is open on Tues, Thur and Saturday during the summer months. Also located across from the St Jacobs outlet mall for some good shopping. The rates are also... more

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4.5 star rating
New property but not sure about the management
April 12, 2014

I stayed at this hotel for 3 nights in February. It is a beautiful property in what seems to be a growth area. The Marriott Courtyard is down the street and a new Hilton brand hotel is being built directly across from it. As you can see from the pictures the room was lovely. There was lots of room and... more

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4.5 star rating
A great addition to St Jacobs
April 10, 2014

Stayed one night with a friend. We had two rooms and both were super clean, with lots of towels, shampoo, lotion etc. Friendly, helpful staff. Mostly cold buffet for breakfast but hot scrambled eggs and sausage. 24-hour coffee and tea in reception lounge area. Immediately across from the outlet mall and the market. A new hotel and a great place... more

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4.5 star rating
Nice and new, great spot
April 09, 2014

Brand new building, so very clean and in good condition. I was there for work and found the rooms to be large and very comfortable. It is right across from the St. Jacobs Market and a small outlet mall. There are restaurants and a Walmart up the street. There's a restaurant connected to the parking lot that is very good... more

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4.5 star rating
Excellent hotel for St.Jacobs visit
April 04, 2014

We stayed for one night in late March 2014. They were very busy as a girls volleyball tournament was taking place nearby and many participants were staying at the hotel. The check in staff were friendly and efficient and gave us a room well away from the sports teams. The St.Jacobs Country theatre is located about 500 meters away and... more

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4.5 star rating
Excellent Experience
April 02, 2014

I recently had family visiting from the States who wanted to visit St. Jacobs. We decided to stay at the Holiday Inn Express because of its ideal location. I don't usual write online reviews but I was so impressed by the hotel and its staff that I promised myself I would. From the moment we walked in, we were greeted... more

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4.5 star rating
Wonderful Family atmosphere
April 01, 2014

My family and I stayed here while attending a family reunion in Waterloo. And the staff were very helpful and polite. The rooms are amazing and very clean its a BRAND NEW hotel. the staff also helped give us directions on how to get to certain places within the city and told us about other attractions and up coming Events.... more

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4.5 star rating
Nice but noisy
March 25, 2014

Was in town for work - opted for a king room with fireplace & jacuzzi. Room & facilities were lovely. Bed was comfy. Noise from the suite above & next door were an issue late at night. I could hear voices from the room beside me and water running in the pipes in the ceiling from what I presume was... more

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4.5 star rating
customer service at its best
March 24, 2014

I want to congratulate the managing staff at Holiday Inn Express and Suites Waterloo-St. Jacobs for their great understanding with our families' issues. We have stayed with Holiday Inn Express and Suites and have only had a great experience. Next time we visit your area, we will call on you again. Thanks, Alain

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4.5 star rating
Great for the Kids - Relaxing for the Parents
March 12, 2014

Took an extended weekend trip with the family over March Break.
Location - I loved this location as its a short walk to everything. The St Jacobs market and Outlets are right across the street. Jacks is the family restaurant right next door and the food there is really good and wallet friendly. The Village of St Jacobs is a... more

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4.5 star rating
Perfect getaway place to stay at
February 10, 2014

Everything about this new Holiday Inn was most impressive for a hotel stay.
Staff were very friendly and helpful during my stay.
The gym and spa was my favourite. Rooms were comfy and the location was easy to get to. Not to mention a nice walking distance to a family restaurant and also walking distance to the outlets across the... more

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4.5 star rating
Large suites, great stay
January 13, 2014

We needed a place to stay the night before my child's swim competition. Found this little locale right neat the University. It's actually located in St. Jacobs, right across from the outlet mall. Very clean, very nice hotel. The staff was extremely courteous and accommodating. I couldn't book a double queen room online but they were able to accommodate on... more

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4.5 star rating
Comfortable, friendly
January 05, 2014

Stayed here on a trip to drop off our son at Waterloo. Brand new hotel just accross from outlet stores. Desk staff was friendly and attentive on check-in. Lobby and public areas are decorated in a soothing neutral decor with some beautiful photography and examples of local quilts. Room was clean and well appointed. Plenty of outlets for our phones,... more

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4.5 star rating
Treat Yourself
December 31, 2013

We just returned from a short stay at this wonderful property! You must treat yourself to the King Jacuzzi suite (with fireplace). It was so beautiful and the beds were extremely comfortable. The breakfast is a far cry from the usual complimentary continental breakfast at most chains. Sausage, scrambled eggs, toast, yogurt, pastries, fruit .... I could go on and... more

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4.5 star rating
Hits the mark
December 24, 2013

Holiday Inn keeps up the fine tradition of accommodating - quiet and well appointed rooms, salt-water pool, exercise room, included breakfast and friendly staff. A great addition to the Waterloo-St Jacobs community. I will be back.

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4.5 star rating
Customer Service
November 21, 2013

We had booked for a hockey tournament, however my daughter's injury hadnt healed in time to play so we had to cancel the reservation. Notwithstanding the short notice, the General Manager Naushad was extremely pleasant to deal with and didnt give me the runaround like so many other companies do these days. He agreed to waive the penalty. I really... more

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Business Description from the Web
English
June 21, 2014

Property Location
With a stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, you'll be centrally located
in Waterloo, steps from St. Jacobs Country Playhouse and minutes from St. Jacobs Outlets. This hotel
is within close proximity of St. Jacobs Market District Visitor Information Centre and Max's Golf
Centre.

Rooms
Make yourself at home in one of the 103 individually decorated... more

Brought to you by ian.com

December 11, 2013

Welcome to the Award Winning Holiday Inn Express & Suites - Waterloo/St. Jacob's . Waterloo's newest hotel is located in the heart of Southern Ontario and is steps to the St. Jacob's Farmer's Market, Antique Market, and Factory Outlet Mall. Our location is just over an hour west of Toronto and is only a short drive from the Region of Waterloo International Airport (YKF). Being in Canada s... more

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