This hotel is fairly run on the mill when it comes to hotels around the GTA. huge plus is that it was 106 a night versus 300+ in the downtown area for this weekend.

Room was clean, bed was comfortable, the usual. I was super surprised that the water temperature was more consistent than my apartment back home and we had a fridge!!!! It was pretty noisy, we heard a
Lot of banging and we had to... more

This hotel has decent value for the money. I would stay here again.
Very clean, very comfortable beds, good WiFi, good TV, nice towels, good shower, pool and hot breakfast, everything you need in a hotel.
I've been here for a meeting in their conference rooms and they hosted us well. The room was very spacious and well set up for our needs.
My only gripes are; the breakfast was terrible and the... more

I've been here on a number of occasions but only for meetings or conferences. The meeting rooms are of a good size and the food served is of decent quality.

The last meeting I had was early in the morning so we had coffee, juices, breakfast sandwiches and hash browns. The sandwiches were actually good. They served back bacon and eggs on English muffins with real cheddar cheese.

Parking can be... more

Decent place for the price. One thing I don't like are the outdated games, about 10 or 20 years old, with "broken" signs taped on them. This is one that my kids always look forward to.

Always consistently good service and clean rooms! They have great facilities here (pool. Spa, gym, etc) and overall is well kept. Great food at the restaurant too!

Easy access and close to GoodLife

Very short stay....overnight. Hotel was comfortable and close to shopping and restaurants.

Nice, but!

This is a nice hotel, but for my 20 hour stay the WIFI was down. Not really acceptable in the 21st century

Good facilities

Was a very nice hotel, clean, pool was great, sauna and hot tub were under repairs but overal was a very nice stay

Great place to stay

The hotel was very clean, the staff was very friendly and helpful. As a woman traveling on business alone, I felt very safe staying there.

Nice hotel great pool facility

Nice hotel for business travelers. Great fitness, sauna, pool facility. Hotel is older but well maintained. Restaurant is good but limited menu

We stayed for one night, had a wonderful experience

Extended Stay

I arrived at Holiday Inn in Burlington on July 30th of this year. Check In was fast, and my room was clean and tidy. I was on the first floor, so I was able to enjoy the breeze with the sliding doors. The hotel is situated on the South Service Road, and Cumberland Drive. The QEW is right there as... more

Too loud, bad service, bad food

It's not a great hotel to begin with, then We had two or three baseball teams of kids screaming in the Atrium both nights. Our young children couldn't sleep, and all the hotel would say is: "quiet time is not until 11:00 pm". That's terrible service in my mind. Add in the bad food and I would not come back... more

Very friendly staff and comfortable room

We returned to this hotel on our anniversary after spending the first night here on our honeymoon many years ago. The young lady at the desk was very friendly and gave us a free voucher for the buffet breakfast the next morning as gesture for recognizing our special day. I thought this extremely generous as most I am sure would... more

team trip

stayed here in Feb 2014. Great facility for a team. The kids loved the pool and open play area. Easy to keep track of them from room as it overlooked the open area. Lots of restaurants nearby and within walking distance.

Very Family Friendly! Excellent Experience

We have stayed here twice. Once on the quiet Business side of the building and once on the family friendly side. Good quality, clean rooms, with reasonable rates. Excellent Breakfast!
The hall carpets look tired, but very clean. The staff is very helpful and the relaxed atmosphere , especially when you have kids is important. The rooms were nicely updated.... more

Just ok and not a place for those that want quiet

In the room, the bar fridge is quite noisy. I should have tried to unplug it. Noise from highway evident. Groups of sports teams stay here. These groups were in the halls having conversations and in and out of one another's rooms. My colleague had to call down to the desk to ask them to intervene one night which they... more

Very Good Experience

Sparkling clean, fairly modern, large hotel with friendly and knowledgable staff. Excellent service! Great beds and the best pillows I have ever slept on! Hall and room carpets are getting old, but kept clean. Nice pool and quite good exercise room.
Had breakfast at the restaurant onsite, called Alloro. Very nice atmosphere and very helpful staff. The food was pretty... more

Great Hospitality

These people know service. From check-in to checkout I felt welcome with great meals both supper and breakfast, good pool with a hot sauna and a quiet restful room. Walking distance to two other fine restaurants as well, Tuckers Market Place and the Stone House.
I certainly will keep this on my list next time I am in the area... more

Friendly staff but investment needed

The staff for the most part were really helpful and redeem this hotel. So, I'll start with the lifts the 5th and 6th floors are card access, the one on the left goes directly to the 6th floor (which I stayed on) without needing a card swipe, the one on the left needed a card swipe and always stopped at... more

Consistently Good

I use Holiday Inns because you now what you get, i have stayed at many of these hotels all over the world, and they are very consistent in the whole package I really can t say I have been in a bad one.

Overpriced and kind of noisy

I stayed at this hotel for 3 nights.
My room was on the 2nd floor near the front doors to the hotel. People go outside and smoke right near the entrance, so I could hear people talking out there all night long. Running the fan in the AC unit drowned out this noise on the subsequent nights.
The restaurant is... more

Quick one night stay - nice staff, clean

We stayed here for a soccer tournament for one night in May. Very nice staff. Accommodations were clean and functional. Pool area and lounge were nice and big. No breakfast included but restaurant on site was convenient.

Good location

Nothing outstanding at all other than it was a good location for what we had to do in the area.
Breakfast was not included with the room price so we did a Tim Hortons breakfast. Limited amenities for guest compared to Hampton Inn.

a normal business hotel with a terrible restaurant

hotel is normal, in line with holiday inn. Plus is the internal courtyard which is nice to see.
TERRIBLE the breakfast at Alloro. 2 mornings on 2 I had to wait more than 7 min. to be seated and after that I was told there were no table available. In reality there were, just had to be cleaned. personnel in... more

Had a fun time

Our group visited the Holiday Inn back in January for a team function. The hotel staff was very nice. Back in 2009 we had the same positive experience. In 2009 we had the pleasure of meeting the evening manager Tony D. Incredibily professional with a great attitude. He really made us feel welcome. One of the big reasons we came... more

comfortable, well-appointed hotel

I was placed at this hotel as a conference delegate and I was quite pleased with my stay. Nicely appointed rooms, great lobby and attached lounge/restaurant area. Meeting rooms was well laid out with good lighting. And clean (which is critical!). The staff was probably the nicest hotel staff I've encountered in recent memory - very friendly and helpful. A... more

Decent stay for the money

Good hotel. I'd stay again. Everything was clean and new. There's nothing specific to highlight. It was just a solid hotel. Staff all seemed friendly enough. My buddy and I received a military discount even though we left the Marines over 25 years ago. That was a very nice gesture given to my buddy and I after they learned we... more

Well recommended

We hold a charity event here every year and can't say enough about the great service and support of all the staff. Our event also goes off without a hitch and our expectations are exceeded every year. We always recommend our friends stay here when in town visiting and always get back great reviews. A must if visiting Burlington or... more

Nice location

Good location as there are bars and restaurants across the road. The hotel has a small gym and swimming pool aswel as a gift shop and restaurant onsite. Our room was lovely, with sliding doors to a shared balcony overlooking the atrium. The bed wa super comfy and the shower was great. Staff are all very friendly, the staff at... more

It was a comfortable bed, & a decent room. Nothing really to write home about, but I really can't complain about it. The service was fine, the room was okay, the attached restaurant was expensive but delicious. We didn't get to try out the pool or spa, but it looks nice. All the staff was friendly. I would go again.

Great Hotel

Stayed here for business meetings for a couple of days. Great location, found the rooms to be very comfortable and clean. Rumour has it all new mattresses recently. Staff quite friendly and helpful. Great internet service. Overall an easy stay and comfortable stay.

It's the little things that count

The Holiday Inn and Conference Centre is a nice hotel. It is relatively well kept and nice location to the highway. There is a HUGE area for the kids to play, especially during a kids hockey tournament. The lobby is nice, beds are comfortable, and the rooms are for the most part clean.
On the other side, our rooms carpet... more

Not a place to get a good night's sleep

The hotel was average. Not exactly the cleanest but not the dirtiest either. We went for a hockey tournament weekend so we weren't overly picky. The biggest issue I had was with the bed. Hard and no give to the mattress whatsoever and the pillows were absolutely horrible. Bring your own pillows! Our heater would kick in periodically and was quite loud and difficult to find a happy medium for... more

Great spot when traveling on business

Clean hotel, good size room, polite and helpful staff, internet that works well, these are the type of things I expect when I travel on business and the Holiday Inn Burlington delivered all of those. Very well located near some good restaurants around. I will go back.

Major issues need addressing

The hotel seems like it has been partially renovated, but they haven't completed it. The rooms are decent, but the bathrooms are old and in need of a refresh. Their "King Suite" isn't a suite at all - it's a regular hotel room with a King size bed, the worst kind of false advertising, I needed a suite for a... more

My stay was for a conference October 24-27, 2013. The place was highly under renovation, and I was woke up noisily on Friday morning at 8:30 AM with a crane operator looking through my lightly covered (sheers, no blinds provided, sunlight glaring thru) windows. The construction was also blocking the main entrance drive, so you had to bring your luggage in by cart, and there was no visible help... more

Great place for a conference

Stayed for four days for a conference and it was right next to the conference centre. Very convenient. Close to major highway and area restaurants. Tiny bar! We only had breakfast, so I do not have idea what the hotel restaurant is like.

Top place, many thanks

Been staying here for the last week with work.
A friendlier group of staff I think I'm every yet to meet. Lovely, can do people.
Food supplied for our training event has been top class and plentiful. Technicals were seamless, which is a dream to a travelling presenter!
Not what I expected for a Holiday Inn, I have to admit,... more

Don't stay here - terrible hotel

One word: Spiders. In my bed. On the walls. Pretty sure I woke up with spider bites from the ones I didn't kill before I went to bed.
This is not the only bad thing about this terrible hotel. Tiny bed - not even Queen size width, and it was the only bed in the room. No free coffee in... more

This is a place you wish you never stayed in and can't imagine that anyone would ever come back. We were given a room with a clogged toilet -- so a supposedly clean room, but the toilet is clogged? We asked for another room and they gave us one. It was OK, just typical 2 star stuff. But there is an interior indoor courtyard that many of the rooms overlook. It's a nice play space for kids and... more

Home away from Home

No one likes to be away from home for work but I have to say that the staff at this hotel makes business travel a pleasure.
I have stayed at this property over 25 times in the last year and I love it!
The front desk staff (especially Kim and Dawn) are always gracious, friendly and welcoming and they often... more

Great Property

We were here for one night while attending a funeral. Was a bit concerned when pulling up and seeing the construction, however we didn't experience any inconveniences from it. They gave us 2 free drink coupons to use at their welcome reception. The room was clean and fresh. Given a choice of 2 pillows . . . firm or soft.... more

Fair to Good Hotel With Pleasant Staff

The Burlington Holiday Inn is undergoing a renovation, so the main entrance began construction during my stay. The hotel was a bit difficult to find since the signage was off due to the exterior repairs. The check-in was swift and accurate, and the staff was extraordinarily nice. The room was immaculate, the TV worked fine, but the bed was a... more

Not worth the high price we had to pay

This is going to be long. Dirty and smelly from the outset. Very old carpet and furniture.Bathroom floor needs a very good cleaning because it seemed to be missed all the time. Key could not open the end door to get to our room the easy way. Clerk said were getting week per the main. Man Last day still the... more

Great Stay

Every detail of my stay was outstanding. Every single staff member was warm and friendly. The room was clean, with a very comfortable bed. Really enjoyed the complimentary lemon water in the lobby. I will return!

Great Stay

I really liked my stay here. There was a Black gentleman at the check in area who offered me home-made cookies and water upon checkin. Little detail, really of little importance, but it made me feel really good. It's little details like this that make me feel welcome.

Great 4 night stay

Stayed Mon-Fri for work and had a very positive experience. Front desk staff were excellent and helpful. The hotel is perfectly located for travel around that part of the GTA as we had meetings in Kitchener, Guelph, Hamilton and St Catharines and we were perfectly located to access all of these seamlessly. The hotel is in a business park type... more

Showing its age

Being one of the oldest hotels in town , it has a great location .
The QEW interchange is right behind the hotel , and there's a few nice restaurants within walking distance . A big mall is a block away , and there's plenty of free parking . Free apples in the morning , and cookies in the afternoon... more

Fairly Disappointing

I arranged a group block for a sporting event at this hotel after having used it numerous times in the past. I was hopeful that with the new renovations the improvements we would be pleased. Indeed, the holidome area does look good, as does the restaurant area. Overall however, with the exception of Donna in group sales (who is wonderful... more

Good property with promise

This is a recently remodeled Holidome. I think it had briefly lost the Holiday Inn franchise and then regained the name. It's big size can be somewhat detrimental, because communication across the hotel property is spotty. For example, Stratis did a wonderful job setting up my meeting room and was waiting for me at the front desk when I came... more

Never again

Wife and I stayed at Holiday Inn Burlington for a wedding. Wedding was good, food was good.
At about 2:30am my wife and I were woken up by a knock at the door, it was maintenance staff from the hotel explaining there was a flood in the room below. We verified there was no water running in the bathroom, I... more

Great service

The hotel is huge and typical of a Holiday Inn all over the world. The staff are really friendly and professional and make you feel welcome in all parts of the hotel.
The hotel is mainly used by business people during the week so there seems to be lots of people dining or drinking alone. The bar and restaurant are... more

Stayed while passing through

My husband and I were on our way to Battersea Ontario, and this was on our way there, because staying in the Thousand Island Region would have been almost triple the price, so we stayed here and took a little different way to get there.
We arrived pretty late at night around 10p.m. We were greeted at check out by... more

Evening activities

Overall the hotel was good. Not a great location if, like me you do not have a car.
Most of the weekday guests seem to be guys on their own on business.
It would have been great to have a pool table in the bar to create some atmosphere in what is a pretty dreary, often empty bar.
Rooms are... more

Wish we could have stayed longer...

We only stayed here to sleep - late night getting in, leaving early the next day. However, the room was beautifully appointed and was the most comfortable bed in our week-long trek around So. Ontario. The layout of the hotel was unique with much to be discovered and explored (the kids would have LOVED the pool and arcade area!) The staff was out-of-their way friendly and helpful. All in all, we... more

Good location, but very loud

Hotel is in a great location with a mall close, and restaurants nearby. The hotel is so loud. The rooms a average, but the bed is comfy. My tv timer didn't work. The pool and fitness centre are in the middle of the hotel. The staff as I type are letting kids run around parents drunk in the atrium and... more

Nice Stay

I stayed at this hotel over the weekend for two nights for business.
Check in was friendly and efficient. Parking was free and ample.
The room I received this time was much quieter than the last time I was here. This room was on the main floor of the hotel in what appears to be an addition, just past the... more

Surprised how good it is

For some reason I avoided Holiday Inns. I booked this through Priceline as a mystery hotel.
From the moment I entered I was impressed. The staff at the front was efficient, welcoming, and well informed. Check in was a breeze and accurate.
The halls and the room felt new - I was on the lower down the hall from the... more

All great!

Clean room. Friendly staff.
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This is the second time I stayed in this hotel both for business purposes. The airconditioning of the the room was in (room #433) was not functioning properly. Termostat needs to be replaced. I only stayed for 2 days so it was bearable.

The A/C at the room 277 wasn't work properly. To much moise.

comfortable bed
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everything was OK

Good Location, Great Family Hotel

Easy access, friendly staff and great amenities add up to a good stay. Ideal for families, the hotel offers a large great room with plenty to keep adults and children as busy as they wish to be. A nice swimming pool adds to the enjoyment. The sauna and hot tub were not very hot. The staff was excellent throughout the... more

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Conference Ready

Here with my daughter for a conference. Staff upon check-in very friendly, the place has been upgraded quite a bit since the 70's and was clean and bright. Our room was in the tower but faced the atrium with a large light bulb hanging 10ft from our room and the smell of clorine from the pool was a draw back.... more

Nice hotel, stick to the tower side with exterior window access

I have stayed at this hotel numerous times and have normally left happy. I would definitely suggest getting a room on the tower side and ensure you have a room with an exterior-facing window, rather than an atrium room or tower room that faces into the atrium. I find the exterior Tower rooms are quieter and nice to be able... more

Very good value

We've stayed at this hotel in the past but I've never written a review until our most recent stay this past week.
Check-in was quick and we received excellent service at the front desk from Dawn. She was very welcoming and friendly...a great start to our stay.
I was very pleased with the cleanliness of our room and really have... more

Le decor exterieur et les boiseries du restaurant. Nous avons aime la piscine, l'ambiance de la piscine, le jaccuzzi et le sauna.
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L'internet du business center se coupait seul tputes les 5 a 10 minutes. La dame du restaurant imposait aux gens comment manger comme dans un internat. Manque de liberte au restaurant, même pour les enfants.

This facility takes conference/event business MORE important than hotel guest stays. As of Apr. 2013, amenities were not properly maintained. Stains in sink/tub found in guest bathroom, so did Black mold around hot tub edger. Kids running around in between floors, slamming exit doors for fun. Proceed with cautions.

Surprised

I was still the hotel for 3 days for a business conference. I am not normally a Holiday Inn customer. Check in was fast. The room was very clean. Unfortunately the first night my room was a stone's throw from the 403/QEW. I could hear the truck traffic all night, despite putting on the fan. The next morning the front... more

Noisy, not restful at all

Chose this hotel for its convince to work, proofed to be a wrong decision. We heard noises from people using excerise equipment(open space, no roof definitely no sound proof), chatting / disco music playing for swimming classes around swimming pool and hot tub. The echoing in this atrium is extremely well that half of the guest rooms can hear all... more

Walk to good food

Holiday Inn Burlington was convienently across the street from many restaurants and minutes away from a mall.
If you want the buffet breakfast go down the night before and get a coupon for the breakfast to cost 10.00 but be prepared to pay for the coffee or tea.

Good enough

There is one main reason you will stay at this hotel: Location, location, location. It is right across the street from a number of excellent restaurants including The Keg, Boston Pizza, Cracker Barrel, Jack Astors, and a couple others. This is a very old hotel for the area standards. It was two buildings that are now conjoined with a room allowing for a large common area. Both buildings... more

This was a hotwire find for me, so I was happy with price I got, but I really don't like these large conference center style hotels, especially two star ones with plastic cups, yet no free breakfast. wtf. The front desk initially put me in a ground floor room with a sliding glass door that went out into the open atrium of the building (where people were walking around and stuff). I'm like, no... more

Location, room
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Service in restaurant. Food also not very good.

comfy beds, front desk staff was very helpful when we had problem with our reservation.
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we booked on line but when we got to the hotel they didn't have any reservations. I went on line and printed off the email I received and they gave me the room at the price but they did not have anything at their hotel booked for this night. NOT SATISFIED BY ON LINE BOOKING AND I WILL NEVER EVER DO IT... more

Nice and clean

I read the other two reviews and I am totally shocked. It must be the managers of the hotel writing good reviews for themselves.

I was put into a room that faces an indoor courtyard with people playing pool and their laughter echoed loudly at 11pm.

When I called for help, they ensured me that the lights will be shut off and when I asked to be placed into another room so I can rest, the... more

I love this hotel. I just checked in today and have already been in the pool, the sauna and the hottub. Apparently there's a pizza hut upstairs and a bar as well. There's fridges in the rooms, free tea and coffee (you'd think every hotel would offer that but... nope), they provide bathrobes, the showers are big, there's video games, and the beds are huuuuuuge. And it's super clean and the staff... more

Great time. Front desk staff were awesome. Especially Kevin who has a incredible memory! Thank you

The Heart Of Canada

It was a wonderful stay. The staff was understanding and very professional. All in all a great stay. I would defiantly use this hotel again.