Many years ago we bought a sofa set at Hausenbarn and were happy with our purchase. Once in a while we went back to the store to look at other furniture but where always amazed at how badly we and other visitors were treated. The sales ladies ignore us or are just plain rude to us and other potential customers. Maybe we didn't look wealthy enough? Maybe our accent stood out.Will I ever buy... more

Hausenbarn in Mississsauga has the worst customer service in all of the GTA. The "owner" - blonde and has a lot of attitude ... you cannot miss her - she took my order over the phone with my credit card. There was a miscomunication about the number of counter stools I ordered. I ordered 2 stools. When I went to the store to pick these up, she told me my 3 stools were ready. I explained that I... more

I went into Hausenbarn with my grandchild and no one even said "hello" as we walked in, they were too busy laughing amongst themselves. My grandchild starting giggling and laughing and that finally got the attention of the sales people as they rudely looked over at him. I am sure they wanted to say something but I gave them dagger eyes and just left. I have never felt so unwelcomed in an... more

If you are going to purchace items from this store see if you can get them directly off of the showroom floor. If they have to order it in and tell you it will be 8 weeks do not believe them. We ordered items in March with the promise of an 8 week delivery.....we received them during the first week of September.
Kelly the owner is fine to deal with but the majority of the staff are rude and... more

After checking other furniture stores, we purchased a custom bench for our new kitchen from Hausenbarn. There were many fabrics to choose from and the price was better than other stores. Delivery was quoted 8-10 weeks and we received it at 9 weeks, in excellent condition. The staff even loaded it into our car! I would recommend this store and its staff to anyone.

my parents bought a bistro table and chairs from this store. first of all the service was so incredibly rude, secondly the products were about two months late.

One of the worst stores I have dealt with for Customer Service. When they tell you a product will be ready in 8-10 weeks and you have not received it after 12 you would think that they would follow up with the manufacture on your behalf but apparently once they have your deposit it is not their concern. It is amazing how a store like this can stay in business with such poor customer service... more

I purchased several items at this store and did not experience unpleasant experiences. I generally dealt with Catherine and she was very pleasant and helpful to deal with. I have not seen her lately at the store and am not certain if she still works there. I actually saved about $200 by purchasing a table through them as opposed to getting an identical one through UpCountry store. Table arrived... more

I also had a VERY bad experience with this store. I was told that my furniture would take 6-8 weeks to come in and it took about 4 or 5 months. I left several messages. I felt the same way in that the sales staff and manager could care less about any complaints and didn't try to resolve or reassure me about anything. After it taking so long to come in they told me that the delivery schedule was... more

My wife I also just had an equally poor experience with this place on a consultation which was supposedly included in the purchase price of a sofa, only to find that the original consultant we felt comfortable with left the store and they expected us to work with someone else. No effort was made to accomodate our concern and for a so called "designer" level firm, I could receive the same... more

My husband and myself had a horrible experience with Hausenbarn. One of the sofas we got from there took forever to arrive and it came in a totally different leather colour than we had ordered. They could not care less about our problem. The manager from the store was extremely rude to us and said that she could do nothing about it. She literally said she could not control all the cows out... more