We enjoyed our stay of 4 days. Everything the indicated they had on their website was in fact in the hotel and all of the amenities worked and were managed well. We used the business center to check email / print our boarding passes. We used the hot tub which had working jets, timer, and got super hot. We used the pool as well. Also the restaurant / bar was great especially for hotel food, we... more

Stayed here with the family for the weekend. Hotel was nice. They allowed dogs for $20 per night. We did not tried the restaurant. Hotel was close to the falls and the outlets. Bathroom was nice and clean. Swimming pool was a little on the small size. They do have a work out room. Will definitely come here again.

Nicely located in a quiet place away from the hustle

and bustle of Niagara Falls. The hotel is only about 15 minutes from the Falls. Rooms are very comfortable. We were two families and ours was a family suite which consisted of two bedrooms with attached bathrooms for each bedroom and a living room with a pull out sofa.Also has a small kitchenette with a microwave and a refrigerator. Perfect... more

Avoid top floor if you crave for good sleep

The top floor rooms have 2 major issues if one is looking to have quality sleep : sky-lights are not properly covered to keep out light and washroom exhaust fans mounted on the roof are excessively noisy. Otherwise all else is very good.

Nice Hotel, good sleep

I stayed here for a friends wedding and although it was just for a quick sleep.. I found the property to be very nice with great service and amenities. This hotel is close to the highway so it was very convenient for me to get where I needed to be. Would stay again!

Beautiful hotel

We received a beautiful suite for our short one night stay. I wish we could have stayed longer since we had everything we need in our room. Unfortunately we didn't get a chance to use the pool or exercise facility. One small drawback was the fact we booked on Priceline and we're not told that there was an extra fee... more

nice stay

Very nice stay...large suites...clean...loved the restaurant and waiter Michael! We would go back.20 minutes from Niagara on the Lake...90 minutes to Toronto. Not a great pool or exercise facility. However you can't beat the value when traveling with a family or in a group. We had two bedrooms and two bathrooms...wow...Nice staff at front desk too.

Very clean spacious rooms

Stayed here for wedding for two nights. Room was not luxurious but had coffee maker and mini fridge. And microwave. I would say room was pretty basic in furnishing but I would stay again because it was clean and roomy. Hotel had good reasonable breakfast.
Bit pricy at Almost 200 dollars per night.

You can't go wrong

We stayed at this hotel for my son's baseball tournament, I was very impressed with the service here! The staff couldn't do enough for you. The suite set up is perfect for parents that want to chit chat after the kids go to bed and also allows you to bring some food for breakfasts and lunches to save a little... more

People with disabilities stay away

Wow!!!! Just had the experience from hell. I booked a handicap accessible room for my parents. They have a difficult time travelling due to my mother's mobility issues. We chose The Four Points because it is in convenient proximity to family and is a higher end chain that causes one to think the amenities are going to be more than... more

Off the Beaten Track, But Excellent Hotel

My family of four plus a visiting aunt stayed at this location over the August long weekend for two nights. We booked with Hotwire and had a great rate, under $120 per night. Check in and front desk staff were excellent and efficient. Our room on the fourth floor was spacious - separate bedroom with 2 doubles and a pull... more

Niagara Falls music Conservatory festival

Hotel is starting to be dated. Upgrades are needed in guest suites especially furniture and carpets
Staff are very attentive and are quick to respond to requests and issues
Restaurant serves food the quality of reheated dishes
Highlight was seeing Chef Michael Smith

Going downhill

On our most recent arrival at the Four Points by Sheraton St. Catharines, we were informed that it was our tenth visit. So, I know whereof I speak when I write about this one. And I have to say, this hotel is going going downhill.
The problem is that this hotel NEVER changes. On the one hand, you can know... more

Hidden budget gem

One of the best budget hotels I stayed in. Party of 10 in 2 rooms and very comfy.Pool is very small. Great staff. 12-15 min to Niagara Falls and 1hr 45 min to Toronto. Deffinetly, one of the best choices to visit The Falls.

Beautiful Calm locations

We wanted to stay near by the nature while coming back from Niagara falls and stopping by St Catharine. This property blew our minds away. It was so soothing, very calm. Though the ammenities are a bit outdated, but very friendly staffs, kids friendly ammenities, fantastic restaurant.. covered all teh shortcomings. Will come back, in need, for sure..... more

Great Hotel

I had no issues with my stay at this property. The room I das was a standard room. It had two rooms. One was a bedroom and the other was a living/dining room with a wet bar. The front desk staff was very welcoming and explained the entire hotel to me at check in. In the morning there was very... more

A bit of a slip (attention dogmoms and dads

I have happily stayed at this hotel numerous times, using it as a stop on my long ride home from Toronto in traffic (which is only getting worse with the roadwork on the Gardiner), to Cleveland.
On this visit the main areas of the hotel and the room itself were very well cleaned as I have found them prior, and... more

My wife and I stayed overnight in early June. We had fantastic weather and took advantage of the outdoor patio for dinner. Service was great, food was hot and did not disappoint. I had a grilled veggie wrap and asked for some spice. The waiter indicated they prepare their own jalapeño peppers and would have them added to my wrap. It was fantastic. The patio was full at 8:30. There was a duo on... more

Great stay

We had an excellent stay here. The rooms have everything you could ever need (microwave, fridge, living room). I was shocked to see that the room came with two TVs.
The pool, hot tub and sauna were very relaxing. If we're ever in the area again, we will absolutely be staying here again.

Outdated

Disappointed for a Sheraton Hotel, "suites" as they call them were tiny not sizable for families. Had to change our room at first and was left feeling like a good for even asking at front desk....how dare I want the best my money can get! Tube TV's. Suites were not stocked with any cups

Wonderful service. Beautiful hotel

I had a problem with my credit card and my business travel was barely on time. I called the front desk to explain my situation and I found that I could pay with my debit card and my money will be blocked only for the day. Not as always that they take few days to bring it back. Upon my... more

Great place to stay

We stayed at this hotel for a dance competition and it was fantastic. The rooms are spacious and very clean. There is a bedroom and a living area. We were not able to hear anyone in the halls or on other floors when the doors were closed. The front desk staff were helpful and welcoming. The pool was great for... more

Very helpful Sales Director

Our family stayed at this hotel for a spring hockey tournament and was very pleased with how welcomed our team felt. Never have I been at a hotel where the staff did not treat parents like children asking them to go to their rooms after 11pm. The staff welcomed the young little boys and gave them an area where they... more

Spacious Rooms

We stayed at the Four Points by Sheraton for one night. It is right across the road from the Brock University campus. The rooms are very spacious with a living area and a bedroom area. We stayed in a room on the second floor. It was a little noisy, but the beds were comfortable and the pillows were awesome. The... more

Do yourself a favour - DON'T stay here

Just because this is a Starwood property, don't fool yourself into thinking this is a quality hotel.
I had an unbelievably poor experience with this hotel, and couldn't believe a reputable chain could mis-manage a reservation so bad. As mentioned previously, if you need, or expect, assistance from the General Manager, Mrs. Welsh seems to disappear and wants nothing to... more

fair value

suite & beds were good & free bottles of water a nice touch

Large Clean Rooms

Convenient location for Brock or quick highway access to Niagara Falls. Very friendly staff, large clean rooms. Decent fitness centre and pool. The hotel is also dog friendly for a $20 per night fee. I will stay here again.

Good Choice For Niagara Falls away from Tourist Area

We chose to stay at Four Points by Sheraton near St Catherines to be close enough to visit Niagara Falls and the surrounding area, without staying in the middle of the tourist areas. We were not disappointed. The hotel met our needs in this respect. We stayed in a large corner suite with plenty of space - and light with... more

May not be Modern...but a Marvelous stay

From the moment we arrived to the moment we departed, the staff was very friendly. We appreciated the customer attentiveness. We found our suite clean and spacious.
If you are only interested in the most modern furnishings or upgraded suites, then this is not the place for you. We were clear prior to our arrival that the accommodations would not... more

Perfect location for event at Brock University

Our swim club had a meet at Brock University and an overnight stay was required. At a relatively late date I was able to get a group rate for some rooms (suites with 2 double beds) thanks to Elizabeth, director of sales & marketing.
The hotel is a bit tricky to locate. There is a large parking area. The lobby... more

Best choice in the St Catharine's area

One stay, so limited commentary. A large property which likely gets quite busy with functions at weekends. Large, well kept rooms, and astonishingly friendly staff everywhere. You really feel welcome. Good facilities, especially for a Four Points with a very decent, inexpensive, restaurant on site. Lots of parking.
A bit out of the way for some folks, being on the... more

Beautiful siute at a reasonable price

The staff was friendly, efficient and kind to help us every day. the food was delicious in the restaurant. Our suite was lovely- living room with kitchenette and a great bedroom with bath. Two TVs in the suite that was more than we needed, but would be helpful for a family with children. We were close to St.Catherines with easy access off Rt 406.

Needs updating

Great location, close enough to Niagara but far enough away not to be ripped off with tourist pricing. Had some water issues. Sign in elevator upon check in said no hot water from 10:30am- 4:30pm. Not too big a deal but inconvenience to us as we were going out for the evening. Upon return to hotel at 2 am. New... more

Nice, but dated

An impressive looking hotel from the expansive lobby, however the rooms leave a lot to be desired (compared to newer Four Points properties). One bedroom suites are spacious, but the furniture, appliances, and T.V. are old. The beds are the nicest aspect of the room: comfortable and made with nice linens. Wi-Fi worked well; breakfast at the restaurant was pleasant.... more

Number 1 for a reason

Stayed at the Four Points for one night for my son's hockey tournament. Hotel is great. Large lobby, big clean suite style rooms, and a nice restaurant and bar. If you need to stay in the Niagara Falls or St Catharines region you won't be disappointed chooing the Four Points.

Wine Weekend get-a-way

This past weekend, six of us stayed at the Four Points Sheraton in Thorald.
We make this an annual event as we tour various wineries and enjoy some time in Niagara-On-The-Lake.
We have yet to be disappointed in the Sheraton. Clean, spacious rooms, wonderful amenities, good restaurant and friendly staff. It is certainly less expensive than staying in Niagara-On-The-Lake and... more

Exceeded expectations

My Dad & I came here for Thorold's Blues Festival, and wasn't planning on spending much time at the hotel. From the moment we walked in the desk staff, Jill, was very pleasant & was very accommodating with giving us everything we asked for, from directions, to a great place to eat, Lina Linguines, ( see that review too!)
Our... more

Put up here by my company while in St. Catharines on assignment. The rooms are a good size and comfortable. Free wi-fi, water and amenities are plenty. The in house restaurant makes great food at a reasonable price. Staff is friendly and cordial.

Good hotel but some annoying traits

Stayed with my wife for a weekend niagara getaway. This is an attractive, reasonably priced, immaculately clean all suite hotel easily accessible by car to most niagara attractions. Originally booked a room with two double beds in separate bedroom with fairly large living/kitchen area that included fold out couch, Obviously great for families but a little more than enough for... more

Close to Niagara on the Lake

This summer we stayed at the Four Points in Thorold, Ontario (very close to St. Catharines and also close to Niagara-on-the-Lake). We had a suite with WIFI and a nice desk, couches, nice bed, etc.. The only issue would be the TVs which were old. It is a great place to stay when you want to be away from the... more

Nice place to stay

Stayed here for 6 days. The rooms are large, clean but dated. The cable was fuzzy on most channels. The pub has great food and great service. Unfortunatly there is not much around that is in walking distance. It has great freeway access.

A fine place to stay

Very nice place to stay. Location: quiet. Room: large. Bathroom: clean, dry. Lobby/restaurant: very good. A/C: very quiet. Don't let a few bad remarks change your thinking about staying here. If we can't book the NOTL HGI then we want to be here. It was the perfect location for exploring wineries from Beamsville to St. Catharine's and going to the... more

Very good but leaves something to be desired

I was attending a meeting at Brock University, and this was the only nearby hotel. It is well worth patronizing. The location is quiet, and my suite was large and adequately appointed, except for the dated TV sets and the lack of an exhaust fan in the bathroom. The furniture is showing signs of age, furthermore. If my room was... more

I came here for vacation and was happy to find that this place was pet friendly. Yay! Love when my pup doesn't have any issues going on vacation with me. Price range was ok. The rooms were a bit dated and the beds were a little uncomfortable. We had a little bit of an ant issue but everytime we talked to the front desk they switched our rooms and apologized.

Overall stay was good but was... more

Excellent Service. Very Good Stay

We were pleasantly surprised by the spacious rooms and great service we received not only from the front desk, but also the restaurant staff. It was very evident they all go out of their way to say good morning and treat you like they want you to be there.

Very nice Hotel

Had a very nice stay for 3 nights at the Four Points Sheraton. The front Desk staff was extremely helpful, glad to help me research anything they couldn't answer. My room was large, comfortable and clean. I did find the hotel room doors were rather loud when they closed and this echoed in the hallways. Also, my room was close... more

Friendly Staff, Spacious Suites

We have stayed at this hotel many times over the past ten years and it hasn't changed very much. However, I would still recommend this property. It is a close drive to many wineries and Niagara Falls. The staff are very accommodating and friendly. There has never been a wait or an issue with check in or check out. All... more

Looks Can be Deceiving

The lobby and dining room was absolutely gorgeous, so we had high hopes for our room, but we were disappointed.The room had a strong smell of mildew, especially the bathroom. (There was no vent in the bathroom.) The bedding for the sofa bed was dirty. The beds looked a little better, but it was a rather itchy night. The staff... more

Great Quiet Location, Comfy Suites, Great Front Staff

Highly Recommend. Quiet location 10 minutes from Ridley College in any traffic conditions and 20 minutes to the falls. Free and ample parking and Free internet. Got a king suite for the price of double bed due to their price match policy with hotel.com. Across from McDonalds and Tim Hotrons.
The maid service forgot to clean the coffee maker a... more

Needs an update

We have visited this hotel many times over the past 20 years as we have family in the area.
I noticed this visit that the hotel is really in need of an update. The rooms were very clean and the beds were comfortable but the furniture is quite worn, and the TV's are still the very old large models. The... more

Super, except the noise of AC

Nice hotel, great advice from the staff on duty. Very polite. Large clean rooms. Our room does have a buzzing noise in it - and this may be disturbing (my wife had to use ear plugs to bar out the ringing tone).

Close to Niagara Falls, but away from the craziness

This was a nice quiet retreat to arrive at after our nine hour drive from Chicago. The hotel is spacious, with wide corridors and the lobby is open to the 4th floor. We had a peaceful, delicious meal at the restaurant the first night, enjoying the local wine and beer. The Tim Horton's across the street was our breakfast go-to... more

Family road trip

Good hotel with great value for large family.Location is not too far from the main attraction, Niagara Falls.

WOW. We decided to stay in this hotel for the Canada day weekend because all other hotels were fully booked, or crazy expensive. Since it looked like a dated hotel, I personally did not expect much but boy was I wrong.

Rooms:
-All rooms are suites, whether 1 bedroom or 2 bedroom they can fit an entire family or even two. (My family of 6 fit in the 1 bedroom suite comfortably)

-Extremely... more

Nice and quiet

Location - just across the street from Brock University, a great conservation park, and Tim Horton's and McDonald's. Other than that, there's nothing else within walking distance. Less than a 1/2 hour drive to Niagara Falls.
Room - had a nice-sized suite with a TV in the living room as well as the bedroom. The TVs need to be updated... more

Great stay at 4 Points Sheraton

We stayed Saturday June 22nd one night at the 4 Points Sheraton suites. We got upgraded to the executive king suite mountainview suite. The whole hotel is beautifully clean and well kept. The staff were extremely friendly and caring. Our room was huge and very well appointed. The only criticism I have is that they could have had flat screen... more

Four thumbs UP

Well, it would be if my canine daughter had opposable thumbs!
This place is like the oasis of the QEW...after a 2.5+hour trek from Toronto (typically a 1.5 hour drive) that was often stop and go...it was SUCH a relief to know we had plans to spend the night before continuing our journey home. Check in couldn't have been any... more

Great People

I stayed two days in June for a wedding.
The good things:
The best physical feature is the comfortable dining room with big windows and lots of wood. Their wine list includes Niagara wines that are produced nearby. In the evening, the room has a flattering glow - nice for date night.
The staff are warm, friendly and very professional.... more

Lovely, pet friendly hotel

I travel with my dog often and I've noticed a difference between dog friendly hotels and hotels that accept dogs. This hotel did not act as though my dog was a hassle. They greeted him with treats and did not act if I was walking a tiger when we walked through the lobby.
The room was impeccably clean and quite... more

We stayed 4 nights over Christmas. The staff were friendly and helpful, the restaurant is good enough you don't need to eat out. Many rooms have kitchenettes, but you need to supply plates, etc.

Pillows

I woke up to find my eyes red as can be and my nose totally stuffed. FEATHER PILLOWS.. I had to ask the housekeeping staff for normal pillows. Lucky I carry Allergy meds where ever I GO.

We walked into the lobby and instantly a warm greeting from the Front Desk staff, Karen, Jill & Kevin introduced themselves as we were checked into our room and made aware of the surrounding area, they made us feel like family.

Our room was warm & beautiful, even had a fireplace glowing with heat. The bed was comfortable and inviting and the whirlpool tub was much needed after a long day of... more

Great Location and very clean

Very pleasant stay. Didn't get to use many of the amenities since we were so busy. Staff was willing to help anyway they could.

Great stay in Niagara region

Liked large size of room -- living room area separate from bedroom; kitchenette; two T.V.s. Free wifi. Rooms were clean and well cared for. Dining room in hotel had good food. Staff at hotel was very helpful in helping find directions to areas we wanted to visit. Convenient location for driving to Niagara-on-the-lake and winery region and for visiting the locks on the Welland Canal.

good room size for me and my friends

Nice,peaceful environent,friendly staffs, nice location, clean good sized room.

One night stay

I liked it! Everything was good, room clean, stuff nice. No complains

I've stayed here frequently on my trips to wine country. A SPG member, I like to take advantage of my bonus points and have become acclimatized to the supreme comfort of the Sheraton Sweet Sleeper Bed. This hotel may lack new flat screen tvs and the décor may be mildly dated but it offers a comfort factor with large suites that can be had for the price of a regular hotel room = major bonus.... more

Clean but expensive hotel

The hotel doesn't offer free breakfast, and too far from where we want to go, but clean and very quiet.

Amazing!

The room was actually a suite: bedroom with two beds and t.v., sitting area with couch and t.v., kitchenette with microwave and refrigerater, table with chairs, and of course the bathroom. The only things missing were the dishes/cutlery. But I didn't ask so they may have been available. We were in the area to visit my husband's relatives. It was so good to have our room to return to in the... more

Superb accommodations and service

We had a very pleasant and comfortable stay at this hotel. We were surprised todiscover that a very nice breakfast was included with our room. Guest serviceswere friendly and efficient. We had been to this hotel on a previous trip andfound we enjoyed it even more on this one. (We had a little more time.) I wouldrecommend this hotel to anyone.

Very nice hotel, isolated

Wanted to explore the region, in particular Niagara Falls and Niagara on the Lake (NOTL). This hotel is 20 minutes drive from everything I wanted to do. Would rather be closer.

Best value for an excellent place

Overall experience was excellent, the staff were very friendly and helpful, food was great and most of all the best value for our money.

Stayed here for a wedding at a winery. All rooms have a living room with TV, couch, eating table, microwave, mini fridge, coffee maker and bar sink. Great place to stay when hanging out with friends. The food at the cafe was TERRIBLE and the service was slower than slow! I couldn't figure out how to get the maid to stop banging on our door in the morning even though I put a "Do not disturb"... more

We chose this hotel for our recent family trip to the Niagara Falls area with family. We wanted a place that would be big enough for the two families -- 4 adults and 4 young kids. This 4 Points fit the bill as it had suites to fit us all in one room, thereby saving us over getting two separate rooms. In fact all the rooms here are suites. Overall our stay was fine. No complaints and nothing... more

Fabulous alternative to touristy Falls

The Thorold/St. Catharines area is a wonderful alternative to the hustle, bustle and crowds of the tourist area of Niagara Falls. Easy, short trip to the Falls and surrounding sites. The Sheraton offered a great location, great food and great service at a fraction of the Falls hotels.

Great Value

We have stayed at many Sheratons throughout the years, but the Four Points Sheraton St Catherine's was one was the most fabulous. The room that we received was a two room mini-suite with one king bed. We did not expect this for the price! We had a mini-microwave and refrigerator. There was a comfortable sofa and stuffed chair in addition to a full size desk with desk chair, high speed hook-up... more

Royal Treatment for 60th Wedding Anniversary

Many heartfelt thanks to the wonderful hotel and restaurant staff, especially Hostess Beth and Chef Woody, for the "Royalty Treatment" of our parents' 60th Wedding Anniversary. Thank you for the special touches and added surprises in assisting us with the congratulatory presentations to Frank and Violet from Her Majesty, Queen Elizabeth II and The Governor General of Canada. The food and... more