Great location. Great View. Old and Uncomfortable

We loved staying right downtown in Vancouver and loved our view from our room on one of the top floors. The hotel was very old and not well cared for. The room was tiny and the bed was hard and uncomfortable. I'm not sure what the thread count was on the bed sheets, but I've never slept on anything as... more

Great location but very old

Very old hotel in the center of Vancouver Downtown. Convenience location. Walking distance from everything. However very old hotel and very old and small rooms. Airconditioner was broken but service came and fixed it quick.

Outdated

For modern standards this hotel is poor, but not bad. The hotel has a promising name, but the rooms are ready for refurbishment. The carpets are dirty, the wall outlets are worn out so that your adapter will drop. There is also no free WiFi in your room. The bathroom is very poor and not clean. The tiles almost come... more

Great views and location

I stayed in a deluxe double with water views on the 39th floor. The room was slightly dated in decor, yet the spaciousness and view more than made up for it.
The location has plenty of walking access to restaurants and it's about a 20-25 minute walk to Steam town. Overall, I was very pleased with the hotel and it... more

Great Location with a Million Dollar View

It was our first time visiting Vancouver and a friend recommended this hotel to us, saying it was an affordable, decent but outdated hotel with a central location and after staying here, we totally agree. We were fortunate to be placed on the 39th floor in a deluxe double room (non-smoking) with two double beds, a mini fridge, a wet... more

Room with a view, but

The first time I stayed in this hotel was 1978 when I believe it was still a Sheraton and it was a first class building. The revolving restaurant was THE place to see and be seen. I stayed here several more times over the years. Since then, ownership has changed and the hotel, which is really a true landmark in... more

Hotel with class and location

I really liked this hotel. The location is fantastic, the rooms are spacious, with balconies, and there is a revolving restaurant on top (42nd floor). All at a down to earth price. I stayed here twice in this vacation, the first time on the 32nd floor looking North, and the second time on the 17th floor looking South.
LOCATION
Right... more

Fan really noisy

I was slepping in the west faced and was horrible sleep well because there are a big fan in the parking, it´s really noisy.
Is true that the room was really clean and the food is good but for me is really important sleep well.

a hostel would of been better

worst hotel iv ever seen. hilariously bad. beds weren't made. ac doesn't work at all. cigarette ashes on bed sheets. we really couldn't belive we played money for this. carpet had a huge stain that came from an 80's horror film. if you care about your health and safety do not stay here.

Back to the Future...less comfort

I'll do the fast part of the review... Location wise, it's great. Right as downtown as one could want, and certainly easy walking to many restaurants, as well as Stanley Park, English bay etc.
Service was mediocre at best, staff reticent to be of any help. Housekeeping was tidy enough, but the room needs some freshening up... long strands of... more

Great Location, Enjoyable Stay

We, my two young boys and husband stayed here for 3 nights and loved the central location. It's a 5-10 min walk to Stanley Park along Robson Street which is full of great food places, also 5-10 mins to English Bay Beach and has easy access to many of the other areas like Coal Harbour and Gastown. We think the... more

Great location, but hotel needs work

My husband and I just returned from a 4 night stay at this hotel, and we got an excellent deal on the price through Hotwire. The hotel is in a great location right on Robson and many things you want to see are within walking distance. The buses are easy to catch to get anywhere else you want to go.... more

Okay hotel

We stayed here to renew my passport in Vancouver. It was okay, i was not expecting too much. I can hear noise in my room from the other room. But the location is great, it's very near the shopping area of Vancouver which is the robson st and about 15-20 mins walk to Canada place.

Filthy rooms

On my latest visit to vancouver of which I've been to many times to see lots of shows so we've stayed in lots of different hotels in the city this one however was the most dated I was quite taken back when I entered our room it really was disappointing everything looked and appeared dirty and the ceiling Walsall flaking... more

Nice Rooms But Rude Restaurant Staff

Stayed here for 3 nights in 2nd week of June. The rooms are nice and decent and the view from the higher floors is breath-taking. The location of the hotel is also very good.
However the restaurant, Cloud 9 at the top floor has some very rude staff. They just didn't understand that they were in the hospitality industry and... more

Good place to base yourself in Vancouver

My wife and I have just returned from a 6 day trip to Vancouver and we stayed at this hotel, which is very conveniently situated on Robson Street in the West End of the city. We were lucky enough to get a room on the 25th floor facing out NW overlooking the inlet, Stanley Park, English Bay and out of... more

Great Location

We stayed here for 5 nights, got a decent price. Location is fantastic, walking distance to Stanley Park, the seawall north and south and shopping/restaurants. There was a Safeway nearby as well.
Room was pretty good, we had a fridge and coffee maker, 2 beds which were a little hard but after a day's walking I didn't care!
shower was... more

Mistake

We checked in to find maintenance issues in first one room then the other. These issues included broken sliding glass door latch, broken bed frame, cracked and patched shower wrap, perfumed rooms (hide musty smell?), dusty balconies, noisy air conditioner with dusty fan cover. Outdated decor does not have to be dusty even if it shows wear. Sheets and towels... more

Great Hotel at convenient Location

Hotel is located in downtown on the lively Robson Street, just a few minutes walking from many restaurants and shopping. It is 42 stories high and we were on the 19th and yet had amazing views of the city, and the sea. There is a revolving restaurant at the top which has spectacular views in the night. The Room was... more

decent hotel at a fair price

the hotel was nice but older, our room was less than half way up on the 17th floor but we still had a decent view. the king size room was small but adequate. we only stayed one night, onsite secure parking was $15

Enjoyed It

Booked the night before on Hotels.com, we were just looking for somewhere to stay for 1 night. Very pleasantly surprised, clean spacious lobby, easy parking for only $15.00, small but tidy room. Great location, and wonderful late night drinks at the 42nd floor Cloud 9 which made a full rotation in 75 minutes and offered beautiful views of all of... more

Old and outdated, in need of a massive remodel

The Empire Landmark Hotel in Vancouver is in a great location, on a lively street (Robson), has amazing views of the city (42 story building), and overall, has a lot going for it.
But the room was old. And just felt … dirty. The carpets were worn out, the furniture looked like it was from the 70s, the drapes didn't... more

a gem in a jewel of a city

Upon arrival we were greeted with the utmost courtesy and escorted to a seventh floor balcony room with a view of the bay. The beds were a dream (I have back issues) and the room immaculate. Room service was prompt and the food excellent. The staff was most especially helpful - without inquiry they volunteered the best and closest restaurant... more

good for the price

just few minutes walking from shopping and restaurant (mainly oriental: korean, japanese, indian), its a good choice for a short stay. the room is clean, with interesting landscape. small bathroom, minor problems of manteinance.

Hotel is dirty and staff are not friendly

This hotel had bodily fluids on the bed skirt that did not belong to me! When I showed pictures to my colleagues I am sure they will not book us here ever again! Don't bother complaining to the desk as they don't care! The carpets are dirty and the rooms are worn! I watched 5 guys beat a guy from... more

Value for money for budget traveller

Take No. 5 bus right outside the hotel and you will get to the Vancouver Main Street such as Burrard Street in 3 mins (4 stops). Then you can access to Metro and connect to other part of city.
Room view from 20th floor is magnificent and you should get to get sea view as well as the city view.... more

Average

The hotel in and of itself is a bit average. Had a room with two beds. Okay in size. Room was on a high floor so good views of the city. Could use a paint job and some new furniture.
The revolving restaurant is very fun. Get fantastic views of downtown Vancouver and the metro area. Try to go on... more

Excellent location

Spent two weeks here The staff were very helpful and friendly. Room basic but was kept very clean. Tiling in bathroom and the decor could do with an upgrade. With the hotel being in such a good location time spent in the room was minimal. Breakfast was good but not cheap if you had family with you . The revolving... more

We had an ok stay here because its poor service.. the staff are very rude! We love our hotel room and the best part is the view from our balcony.. Love it!.. Near on everything, restaurants, shopping and tourist attraction..

Good location

Probably one of the best location in downtown Hotels, Whenever i visit Vancouver 10 out 9 i go to Empire landmark Hotel because of Location, and Hotel itself is very nice with its Price. Staffs are very friendly and they even letted me check in earlier(check in time is 3pm i got there around 10AM) As you see the hotel... more

weekend in vancouver

excellent position, gentle staff, even parking available. nice restaurant on the last floor, with view over vancouver. rooms are not extremely big, but ok. good value for money. on walking distance from all central vancouver points.

Hotel is very dated, good location

There was a wierd damp smell in the room. We stayed in a twin room and the beds were very comfortable. The staff were very friendly as well. It took about 15 minutes to check-in though but for the rest of the trip reception was always available. Great location. This could be amazing hotel it just needs mahor renovation.

i'm giving this 2.5 stars but we rounding down cause the staff is kinda sh*tty. it's got location location location being that it's right on robson and well within walking distance of great eats, drinks, and shopping. but that's it. you might could get a nice view from the higher floors but from the 11th all we could see was the next building over and some run down *ss houses in the back. the... more

Wonderful location

Although this is an older hotel, the rooms are clean, spacious and comfortable. I had a room on the 25th floor, and the view was spectacular. This hotel is situated in an ideal location, with Stanley Park approximately 10 minutes away on foot. It was very convenient surrounded by many Asian restaurants that are open for lunch and dinner. Blenz... more

Fantastic views, good price, reasonable location

The views were amazing from the 28th floor. Price is great if you book on sale online. Rooms are great. Location on robson street is near many asian resturants and within 10min walking distance from Burrard Street. Close to stanley park and water front area.

Great location and reasonable price

Stayed in Empire Landmark Hotel just the past week for a short visit to Vancouver. The location is excellent and the view is spectacular. We stayed on the 31st floor and facing the English Bay and Stanley Park areas. I have to say it is amazing view from our room.
The service we received is also very good. We checked... more

Rude, inflexible and unappreciative of our business

Check-in nightmare. I secured the room with my credit card but wife arrived before me because we flew in from different cities. Management wouldn't let my wife check in without my credit card, even though I was speaking with the manager on the phone authorizing the charge. T hey demanded cash or my wife could sit and wait for my... more

This place is really great for what it is -- an inexpensive hotel on Robson St. We had a wonderful view from our 27th floor balcony! The room was clean and in working order. No frills, but a minimalist place to crash.

We parked in the lower parking garage for $15 per day. The journey from the garage back to the lobby is kind of creepy at night. You need to take a rickety old elevator from the... more

excellent location

About 6 blocks from granville skytrain. This is good if you want to relax after signtseeing and shopping. On a sunny day, you would have amazing views of vancouver. Also, you are on Robson Street which has a lot of stores and restaurants. Bonus: every room has a balcony to enjoy view.

Rude Annoying Hotel

This hotel was horrible. We booked in advance, they said we could pay in cash, we got there almost didn't get our room. Then our blanket was dirty room service was rude and didn't change it called us liars. Said there was nothing wrong with it and left leaving us with a dirty blanket. There was a very loud horrible... more

Pleasant Stay

Booked this hotel because of location and price. Was a little concerned that there were a number of bad reviews but decided to go with it anyway. Glad I did. Yes the hotel is dated but the room was spotless and the location is absolutely great. We had a twin room on the 17th floor with windows on two sides... more

Staying at the Empire Landmark was the worst hotel experience I have ever had

The Empire Landmark has extremely rude staff, and misleading advertisements. Please look up other reviews if you’re considering staying here! This was not a unique experience.
Some key points:
- Lied about hotel policy prior to reservation
- Refused to give us our room key after charging our card
- Extremely rude management
- Billed us for the wrong amounts,... more

Above average - but not much

This hotel is located on Robson Street (very good) and just a few blocks from the waterfront which lowers the price (also good) and still gives a decent view. However, it is an older facility and it shows in many of the amenities (plumbing, heating/ventilation systems, etc. Last year I received breakfast vouchers as part of my reservation and that... more

Terrible experience

Beds are very uncomfortable. TVs don't work. Hidden charges and very rude staff. Heating system is outdated and unhealthy. Please don't stay here. Pay the extra 10 dollars and upgrade!!!
My son had a cough after sleeping here from the heating system.

Just ok

Firstly the staff were very nice and the view was pretty awesome. But the room itself was very dated and worn. The air conditioner/heater work really well but was super loud. There was something wrong with the water coming out of the bathroom tap (it was coming out the colour of milk). We rang reception that night and they told... more

Get what you pay for

I payed for a cheap room, and got a cheap and dirty room.
I live out side of the city and was having a late dinner, and needed to be there early so I opted to avoid the traffic in the am. I made a reservation through a booking agent -- this always seems to complicate things.
After waiting for... more

superb value

I am basing this 5 star rating on the value for money which was $75 for a lovely clean room on the 17th floor with a balcony and a great (peekaboo) view towards the ocean. Granted some of the bathroom fixtures are showing their age but as long as it is clean I am happy and this room was spotless.... more

Good value and location

Stayed for around five nights. Hotel fairly cheap. Comfortable room with fridge and very good , though noisy heater. On 30 th floor with balcony and terrific views. Staff were very helpful. Free wifi. Hotel situated at the bottom of robson, near Korean restaurants and near Stanley park. Whole food supermarket nearby a bonus. Free wifi. A bit noisy at... more

Spectacular views and a very secure hotel. A passkey is required to utilize the elevators, as well as the room which houses the ice machine. My room was spectacularly clean and had gorgeous views of Stanley Park.

Fabulous view

You get what you pay for, and for $75, the Empire Landmark provided a very clean, comfortable room with a spectacular view. It isn't a luxury hotel anymore but was the perfect base for a Vancouver shopping getaway. We stayed on the 27th floor looking towards BC Place along Robson Street. The beds and duvets were great and this room... more

you get what you paid for

I used hotwire, so I didn't know I was getting empire landmark until after I paid. I read the reviews here before I checked in. Most ppl had a bad experience with this hotel, so I was kind of scared...
I stayed at a double-double on the 5th floor the first night. The room was more spacious compared to the... more

Staff saved the day

Mom and I were on a trip to Seattle and I decided to drive her up to Vancouver for a day/night since she'd never been to Canada. I booked the Empire Landmark hotel on a whim thru an online booking site. I knew it was right on Robson Street and close to English Bay. Perfect location.
Apparently, I didn't read... more

Stay away at all cost

We have been there and wanted to stay for one night in Vancouver to explore the city, what we got was the most terrible experience we ever had.
First we asked for a space in their parking lot, the receptionist told us that we should take all our belongings with us and leave nothing in the car. This sounded a... more

Tired Rooms, Horrible Food & Credit Card stolen

The rooms are old, the beds uncomfortable and the bathroom had black stains all over the counter top. The view was amazing from Cloud 9 but the food wasnt worth half what we paid for it.
I only took my credit card out once in Vancouver, to pay for this hotel and subsequently $2,500 was fraudulently charged to it. I... more

This place is great, loved the location and they have a $15 parking fee. The beds are comfy but small and the shower isn't that powerful.

The view is the best thing though, night time and day time.. simply gorgeous! If I were to go back to Canada, I would stay here again!

This hotel was decent and clean. Our room was pretty small, but very clean and neatly presented. Everything looks a little old and worn, but clean and well-maintained.

The bed was so very comfortable, my husband and I did NOT want to get up in the morning. The washroom had nice toiletries and wax well stocked.

The staff was super helpful at check-in.

Our view was great - city and ocean.

I... more

I arrived at noon and was not allowed to check in until 3pm because the room had to be cleaned. When I finally got to the room it was full of empty beer cans and other trash. It was also a single queen instead the two I reserved. We were able to get it sorted, but it was a massive headache.

I'm a little surprised this hotel has such a low rating. It's not super fancy but it gets the job done. I booked my room through priceline for $146/night including free wifi, which isn't bad at all considering that it's really conveniently located. Walking distance to stores and restaurants along Robson, to the convention center, easy access to Granville and Stanley Park.

My one complaint is... more

The beds were more firm than I care for and it took way longer than anticipated waiting for one dude to check in so we could get some Canadian dollars, but for a total of $146 it was reasonable. Wedged between Japantown and downtown, there are plenty of good restaurants around. Whole Foods is also two blocks away. The view from the 17th floor wasn't too shabby either!

Had quite a fiasco staying at the empire.

The night was booked through hotels.com. The process was easy. checked all the boxes. One night, queen bed, non-smoking. Checked in. Desk staff was very nice and professional. Open the door the door to the room on the 28th floor and was overwhelmed by the reek of dust and perfume. The carpet had a burn mark from someone leaving an iron on it. The... more

Other than the location of the hotel, I have nothing good to say about my experience here.

Now lets get to the hotel... We pull into the parking garage, as soon as you turn off of Robson and into the garage, it is the sketchiest parking garage I think I have ever seen. It is in no way secure, there is a door but it opens for any and every car with no security.

You then take an elevator that... more

Location and Price are the only thing that really save this hotel from getting 2 stars.
I visited here on my anniversary in October, and was happy with the central location. However, after spending all of my time walking and enjoying the beautiful city- I wish I had a more comfortable bed. It was like sleeping on a rock... The balcony was a bit scary, and the big windows let in a lot of draft.... more

Stayed here for 2 nights. Room was just alright, it needed major updating including the bathrooms. The view was great which made up for the lower than par rooms. Never been to a hotel that only has one pillow for each beds.

Staff is helpful and were very welcoming. Elevator is way too narrow for the size of this hotel. Wifi is unstable especially slower at night (really!)

Would really love to... more

The only good things about this hotel are the location and the view. We stayed here for 4 nights and could not wait to come home just so we could sleep on a mattress that wasn't 30 years old and rock hard. The carpet in our room smelled like urine, and there was a large stain behind the door. The bathroom was dingy and had mold forming between the wall and the toilet tank, and the bathtub... more

I love this hotel. This is my second time staying in this hotel, and I absolutely love it. It is one of the cheaper hotels in the West End area. The one thing I love about this hotel is how many stories it has - 42! We stayed on the 36th floor, and the views from the balcony is amazing. The reception area is great and the housekeepers do an amazing job. Its a great place to stay, and not only... more

On the way up to our room, we meet a nice German couple in the elevator. The first thing they say is, "Where are you from?" The second one is, "Just so you know, this hotel kind of sucks." Boy were they right.

Not counting hotels in third world nations (of which I have seen my fair share), this could be the worst hotel I've ever stayed at. Let me enumerate:

1) You will hear every door open... more

If I was able to give zero stars, I would.

As a gift for my mom for Mother's Day I booked a hotel room at your hotel. We drove up from Seattle on Friday June 19th to begin our visit. As we went to check in, the employee who was helping us began to take my information. After she took my ID she answered the phone and proceeded to talk on the phone for over 10 minutes. After waiting ten minutes,... more

This hotel has a great location and the staff is nice. The rooms are a little outdated and the wifi is not free. Also the parking garage is a little confusing and could use a little signage. We did go to the roof to have a drink but turned away when we saw the "Proper attire required" sign. We were in t-shirts and shorts since on vacation. Not sure if we would have got in but we did not even... more

Let me start it like this...

The most obvious thing to hate about this hotel is the lack of free wi-fi. Its 9 dollars a night. Thats kind of crazy. The only other negative about the hotel is the "date" of the rooms. If you need a super-modern room, or can't stand living in a room that looks like it hasn't been updated since the 90s, you should do the following:

1) Get over yourself. Its a... more

I was very pleased with my two night stay. The hotel has a great location. I had an amazing view and a little balcony which was an unexpected bonus. WiFi was included but parking was not. The room was clean and the staff were extremely friendly and helpful. I was permitted to bring my bike up to my room. The rate was very inexpensive compared to other hotels and I feel it was an exceptional... more

A good hotel at a great Price - my room was $100 per night vs $200 for the Radisson. I don't care about "dated" - it was fine. TV, Internet, comfy bed, and a large Balcony overlooking the water and boats. The rotating Restaurant on top had fantastic food - I ate Prime Rib twice in a row, and the breakfast up there was an awesome buffet. What more could I ask for ?

One night some jerks opened... more

That's just for the washrooms and its somewhat renovated lobby from 5 years ago, quite spacious; just too bad about the rooms, hear they're quite outdated, as you can even tell by the elevators.

Many multiple entrances/exits to the lobby, 3 to be exact so using the washroom for those emergencies is no problem... in fact, there's even free National Post paper to pick up by the check-in desk, as... more

We enjoy staying at this place. Stay on the 30th floor or above for a better experience. The Internet can get a bit expensive if you have multiple devices. On one trip we had a seagull living on our balcony. We enjoyed it and named him Jerry and fed him. However if you are the type of person who has no heart and/or hates animals I can see how you would not like that. All in all this is our... more

Staff and service received a 2 because it was New Year's Eve, and so the poor quality of service can be partly attributed to how busy they were.

That said, when I first checked in (a 20-minute process since they only had one of their three reception desks open... at check in time on "one of [their] busiest days of the year"), I noticed the air system making a continuous clicking noise, so I... more

Came here mainly because of the location, but then when arrived seen a few other options that seemed better.

Parking is not free, and isn't even clean at $15 a day. Half of the rooms are right in front of the elavator doors so people getting on and off will wake people up, not to mention the smells in the hallways.

The room is much smaller than the ones in the picture. The bed was like sleep... more

We were there for 5 nights and the A/C only worked one of those nights. It was a mild fall temperature outside (around 60 F), but we could barely sleep at night it was so hot in the room (around 85 F). We thought they fixed the A/C after the first night, but it was worse on the 2nd night, so we switched to a different room on a different side of the building that wouldn't get the morning sun.... more

A dingy hotel that charges per device for wifi. The building's architecture suggests it was pretty mod in the 60's, but the 80's remodel isn't even well done. Feels more like a cheap, depressing motel, except for twice times the price. Location and view are good. We paid $140/night in the summer, which was probably too much.

I wondered at some of the poor reviews. I actually think it's a nice hotel at a reasonable price. If you are fine paying $275 to $400 Canadian a night, then you probably want a four-star hotel in the real sense of the word. The customer service is good. The location, views, and overall decor of the hotel are really nice for the price. Because my business travel is budget-restricted, I sometimes... more

Definitely a home base kind of hotel versus a I want to live here forever kind of place. I was on the 28th floor, and the view of the bay was pretty. But I am afraid of heights and every now and again the thought of throwing myself off the balcony was pretty constant. I kept my distance from the balcony (despite the view). I have pretty low expectations of hotels, so....Room was clean, bathroom... more

Perfect location, near downtown, clubs and beach. Will stay there again for sure

noisy sliding glass doors on the 18th floor were rattling around in the wind, and it wasn't a particularly windy night. the water upstairs made a torrent-like sound in our room. the thermostat was hissing, even though the heat wasn't on. our expedia price was $150 CAD for a tiny room. not worth it. wouldn't stay again.

We were in Vancouver for a concert in Stanley Park. We chose to stay at the Empire Landmark because it is close to the end of the park where the concert was being held and we got a good price for our room on Expedia.

I agree with other reviewers who say the Empire Landmark is a bit dated. But, at the end of the day (or, beginning of the day, as the case may be), whether or not a hotel affords... more

The one word that you need to keep in mind is DATED! It is so dated everything from the small bathroom, shabby wall paper, balcony that needs to be cleaned and Samsung TV that has terrible sound and picture. At least it is a flat screen.

I honestly don't feel safe here. Have you ever seen the movie "The Towering Inferno"? That is all I was thinking about last evening when I was in bed.

The... more

Disappointed with this hotel. Good location. Poor services. Rooms need updating and all have paper-thin walls. Hallways are dark and dingy. Marginally clean and very noisy. With all the choices for hotels in Vancouver, stay in this one if price is the determining factor.

at $75 a night, the price is right for a hotel in a great location (robson street, 10 min walk to stanley park) with a great view.

I'm not into the whole luxury hotel with tip hungry doormen, valets, bell boys, concierges so this spot is all good to me, cause they don't bother you. it is pretty old and not the best looking rooms/furniture once you leave the lobby but the room was clean.
... more

“ Very nice, convenient location, friendly helpful staff and it would have been nice to be able to visit the top of the hotel before 6 pm. ”

If the view doesn't work for you nothing will. It seems like you can see all of Vancouver from up there... being afraid of heights that little voice in my head was yelling stop are you crazy when I asked if they had anything higher... oh sure is the 33rd floor ok? I was excited and of course ran to the baloney which lasted all of three seconds before I grabbed the door for dear life remembering... more

This was our 2nd time to stay here at Empire Landmark Hotel. Very conveniently located near downtown shopping and restaurant area and walking distance to the Stanley park. Another part I like about this hotel is that it is super easy to spot our hotel from far away, hence, it is easy to get back to the hotel. The view from the room is always amazing, in the morning, at night, rainy or shine.
... more

This is my first entry in Yelp and after my trip to Vancouver, I have a reason to Yelp.

I went up to Vancouver for five days/four nights, with my girlfriend, and thought the Empire Landmark Hotel would be a nice place to stay. The price was good, location was right, and the website made the interior look great. During the time we spent here, we found the front desk to come off a little rude... more

It was cool upon finding our hotel that it happened to be the tallest one. We saw it from the distance and got giddy as we got closer and closer because it was getting bigger and bigger. The parking garage is a must, like others have mentioned. Our room was small and we were on like the 30th floor which gave us a headache and made us a little dizzy at first, but we were fine after we adjusted... more

the room was clean and the view was amazing. if it would end there, i would give it five stars, but unfortunately it doesn't.

the hotel's motto is, "a view with a room." well, we didn't get a view because it was foggy. we didn't see a thing because of the dense fog. so that really sucked.

perhaps they would have been able to redeem themselves with their service... but service was a little... more

Folks who live in Vancouver don't have much respect for the exterior of the tallest hotel in the city and I can't give it any stars for the poor architectural design. However, the slim profile offers every visitor a balcony with stunning views of the city. Try to get a room facing the northern exposures to see gorgeous views of Stanley Park and the mountains.

Although some, not I, might... more

We lucked our and got a room with an amazing view of Stanley Park. Three stars because our room wasn't ready when we checked in and though the lobby is very nice, once you get to the floors with the rooms it looks just like a budget hotel: dirty and antiquated.

The rooms are pretty much the same. I was afraid to touch the soap dispenser in the shower, but out of respect for my travel partner I... more

“It is loosing its potential. Could be better is renovated.”

“I will never stay there again!”

“This is a nice, higher end hotel in a fair location. It will fill the bill nicely if you are willing to walk 10 minutes to get to the heart of downtown or the Westin bay shore convention spaces. The small ethnic restaurants that line the streets in the area offer great food at reasonable prices if you want to avoid the higher end eateries of downtown. Internet access is expensive for a higher... more

“My overall experience at the empire landmark was excellent! Our room was on the 18th floor and gave us views of the mountains, English bay, and Stanley park and rob son street. The room was a bit small but very cozy for a romantic vacation. One negative- at about 5is on our last night there the bathroom ceiling started to leak. We put a towel in the sink so that the dripping didn't keep us up... more

“We had no hot water on Saturday evening - not even tepid water. Sunday morning we had almost warmish water. Other guests on the elevator (when it finally arrived) said they very recently had hot showers. The sink did not drain properly. Two elevators were out of order or not in use. The main entrance door was not working. The tam was out of order. Desk staff who answered the phone regarding... more

“Not good! The staff was finally friendly when we were checking out!”