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2.5 stars 11 reviews

Ella + Elliot

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188 Strachan Ave
Toronto, ON  M6J 2S9

(416) 869-3552

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What the community has to say about Ella + Elliot

Information from the business
English
July 28, 2015

Specialties

ella+elliot™ offers the Canada's largest selection for modern baby and kids. As a leading Canadian modern retailer, ella+elliot™ is proud to offer furniture, lighting, art, and decor; toys, books, and games; strollers, car seats, and travel gear; bedding, rugs and more.

Popular brands available at ella+elliot™ include Oeuf, Nurseryworks, Netto Collection, Stokke, DucDuc, Bloom... more

Brought to you by yelp

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Reviews [1]
English
2.5 star rating
Jenny July 11, 2009
Horrible Experience - Buy here at your own risk!!!

Not only was the very expensive crib that they sold us of poor quality (enough as to be unsafe for our baby), their service was even worse. When alerted to the problem with the crib, they indicated that they were going to look into options and follow up with us, which they never did, even though they knew time was of the essence to us. They were exceptionally rude, even as to suggest that the defective product was somehow our fault. I bought our stroller, a crib and numerous gifts there, totalling thousands of dollars and this is how they treat a customer?? I highly suggest you look elsewhere!!

Editorial Reviews from the web
English
January 13, 2014

Just south of Trinity-Bellwoods park lies this West Queen West haven for "little princes and princesses", with its collection of "designer baby furniture" and "stylish products" in "streamlined and unique designs" (it's a "great place for ideas"); some disappointed shoppers cite delivery "issues."

Brought to you by zagat

Other Reviews from the web
English
2.5 star rating
December 10, 2015

This place appears to have some problems. My wife and I bought a crib and a glider here in September. There was some sort of problem with the crib we first selected early on (colour/availability) so we picked another. Fine...
Then there was the glider. We waited EIGHT weeks for it to ship (after being told 4-6 weeks at the time of purchase), and it finally came. However, the colour of the... more

Brought to you by yelp

2.5 star rating
August 08, 2015

Terrible customer service. Stuff is nice and was definitely willing to spend the $$$$ but was very put off by the staff's attitude. This place should shut down - Queen West deserves better baby stores!

Brought to you by yelp

2.5 star rating
September 16, 2014

Given the high prices on every product in this store, one would imagine that their customer service would be similar to what one might receive at a high-end department store. But better - because we're talking about a smaller business aimed at new parents.

Not so much.

We waited for months and months without word on our orders (crib, stroller, car seat, etc). Each time we were told that it... more

Brought to you by yelp

2.5 star rating
December 02, 2013

Now that I'm actually a mom, I have a new perspective. I wasn't a huge fan before, now I'm planning to never buy anything there again. There are so many stores with better customer service. The door doesn't open easily for stroller access and the upstairs isn't accessible with a stroller. The folks working here are more concerned with folding shirts than asking me if I need help- and I have... more

Brought to you by yelp

2.5 star rating
September 24, 2012

I recently purchased a crib and dresser from them and had a terrible experience with the sales staff. In addition to finding the staff to be snooty I found them to be misleading with stock availability and delivery timelines. I was assured the dresser was in stock and the crib was going to be available within 2-4 weeks (as they get regular shipments from the manufacturer). Both big factors in... more

Brought to you by yelp

2.5 star rating
July 12, 2011

I've heard mixed reviews from various people about this flagship store. Here are my thoughts:

First impression - happened way before I was pregnant and I the window display automatically sparked my desire to shop there "when one day I have a baby". Well, that day is almost here and I'm preparing.

I went in to E&E a couple of weeks ago to see what all the hype/hate was about. My experience was... more

Brought to you by yelp

2.5 star rating
April 21, 2011

I have to laugh when I read reviews that are so clearly written to put down one business in order to boost another. Anyone with a kid who has shopped in Toronto has had to put up with lousy service at one time or another. I've been to Mom's to Be and have to say I hate that place. Call me picky but I don't like the cramped space, I found the staff rude, save one lovely guy and I live downtown... more

Brought to you by yelp

2.5 star rating
December 29, 2010

I'd love to give this place 3 stars based on product alone, but unfortunately I'd give them -10 stars for customer service so I figure the one star rating is very generous.

The product is a+ but highly over priced even for what it is. And nothing is worth the abuse you endure while shopping here!!

Now on to the rest. The customer service here is so incredibly bad it's almost comical (almost).... more

Brought to you by yelp

2.5 star rating
March 09, 2010

This store is so pleasing to the eye when you walk in. There is one side with toys, diaper bags, clothes etc and the other side had cribs, change tables and some strollers. I came in here to pick up a diaper bag I was looking for and was happy to see that it was the same price as other comparable shops. Its definitely worth the trek to take a look at the stock they have. Since you cannot order... more

Brought to you by yelp

2.5 star rating
September 08, 2009

Ella and Elliot has the most wonderful baby and kid furniture (at the high-end of the price spectrum). The store is beautiful and fun to browse, with furniture (high chairs, cribs, beds, dressers, changing tables, rocking horses, etc.) on one side and toys, books, clothing and other accessories on the other. The staff is knowledgeable and friendly. They were out of something I wanted and they... more

Brought to you by yelp

Business Description from the Web
English
October 28, 2013

Ella + Elliot offers these services: baby furnitures.

Brought to you by ourbis

September 09, 2013

Ella and Elliot offers these services: baby furnitures.

Brought to you by ourbis

February 25, 2013

Shopping for your baby? You need not hunt the whole city, as you have Ella + Elliot in your neighborhood. This unique store provides daily essentials for a baby, each reflecting modern design, functionality and sustainability factor. The color combinations and innovative designs not only attract young ones but also their parents. Right from rocking chairs, tables, bath accessories to baby... more

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