Not up to par customer service wise

I arrived at the hotel to find my friend who had arrived beforehand distraught and visibly upset after being verbally assaulted by the general manager. We were looking forward to a girls weekend away and we chose this location because of convenience and price. Needless to say ,y stay started out stressful :( Keep in mind there is no socializing... more

Nice Property

Stayed at this hotel a couple times in the past year, and have never been disappointed. The rooms are impressively clean, the staff is very helpful and the property itself is clean.
The pool is nice as well as the hot tub. The parking is a little iffy, as the majority of it is in the back and the side... more

Expectations high, experience low

Armed with great reviews of Courtyard West, we landed and lost. The first room (yes, we tried 2) featured black electrical tape several cm. long at the top of the shower's glass surround: Wrinkly, shiny black tape. We called and when we returned after supper, the desk claimed all was well. Well? They had removed the tape, revealing shiny fairly... more

Walked in

We walked into this hotel after having to unexpectedly stay in Edmonton. They gave us a good deal on the room, which was clean but standard for most hotels with 2 queen beds. The pool was nice, clean and warm, the kids really enjoyed it. We were disappointed there was no breakfast and with a large conference going on in... more

Excellent

Stayed here to visit my wife, who travels there regularly for work. The staff are very friendly, room was clean and the food was also quite nice (if a bit overpriced).
The staff know my wife pretty well, so when I picked up something from the market to charge to the room they were reluctant as they didn't recognize me... more

Really Nice

This hotel exceeded my expectations! From the lobby and cafe to the pool and fitness facility, it has the feel of a premium hotel. The room was very nice, clean and comfortable. The gentleman at the front desk was sharp and friendly. Very reasonably priced. Well run. Well done.

NOT worth YOUR money

This place claims to be friendly and accommodating but they are EVERYTHING from that. Upon check in the manager Renee was extremely unfriendly and snobish acted like she had better things to do than give proper customer service. Arriving to our room it was smelly and definitely wasn't the standards of the pictures they post. You get a view of... more

Reliable and Friendly

This was the third time I've booked a room here. Previous times was to visit my ailing mother. This time was for her passing and internment. Stayed from May 1 to 6th leaving in the morning. I could not get a single king size bed so I was left with the two Queen size beds. Total price roughly $999.00. This... more

Excellent stay

Came to Edmonton for a soccer tournament and our team (girls ages 14-17) and their families stayed here. On check in we were given a personalized pamphlet welcoming the team which included information about the hotel and was personally signed with messages of good luck from all the staff members. A wonderful welcoming personal touch! The staff here are amazing... more

Excellent

Came for a Mother's Day weekend shopping trip! Exceptional service. Great food. Good clean rooms and even a good brunch. Coming back in August with the kids to do the mall. The location is amazing and accessible. Cab rides are cheap. Parking is easy. I highly recommend. There were many kids enjoying the modern lobby and restaurant and I can't... more

Great place to stay

A come to edmonton for work quite often and pretty much stay here every time. I could write a full review - but I'll keep it really short and simple
Great location
Good value for money
Clean, modern rooms
Nice little pool
Free internet
What more can I say. If I had one complaint - please get some firmer pillows!

Good place for wheelchair accessible room

We had to switch hotels from Best Western Westwood Inn to the Courtyard over Easter weekend. The other hotel was not wheelchair user friendly. Thank goodness the Courtyard had vacancy for our second night. Bella from front desk was very friendly. She showed and explained where everything was when we checked in. The wheelchair accessible room was on the main... more

A good choice

We picked this hotel based on its reviews and it turned out to be even better than we though. We stayed here for three nights, it was a fair price, very comfortable, clean and the blackout blinds are great for sleeping in.

Classy

Stayed with hockey team. Clean, upscale - geared more towards business people but was fine for us. Tiny pool so not practical for a hockey team. Nice fitness room. Huge loungey area in lobby but cannot have your own beverages, must buy from bar which gets expensive. Lots of sofas & chairs.
Staff super friendly and seem to love their... more

Great staff & clean room

The staff at this hotel look and act like they love working here.They are faced with all kinds of challenging situations and people, and I saw nothing but professional behaviour at all times. The food in the restaurant was fantastic! Go for the Butter Chicken! The room was very clean, quiet and well-appointed. I loved the little chocolate in my... more

Very nice property

This is a very nice hotel. The staff, especially the housekeeping staff, are very accommodating and professional. The room was quiet, comfortable and well appointed. There was a wine and beer tasting one afternoon hosted by the manager which was a very nice touch. The hotel is a little out of the way, but is in a developing are of... more

Beware

We have stayed in this hotel many times and had great experiences. However for the last few visits the hotel was full of kids attending team events - which is not a problem if well behaved. However kids are running up & down hallways, knocking on doors after 11pm and running away - where are the parents? When brought to... more

Great new hotel in convenient area

I lived in Edmonton for many years, and recently travelled back for business for a few days, so I got to check out this new hotel: Excellent rooms, new and sparkling clean, but also so comfortable: beds, nice little lounge/restaurant, and gym. Also just 5 minutes from the Anthony Henday which can take you anywhere else in this big city... more

Great hotel

We were here to attend the Alberta Cheer Championship at West Edmonton. When looking for a hotel, this had good reviews on TripAdvisor. It didn't disappoint. It was very clean. Staff were friendly. We had a late supper in their restaurant on Saturday, March 8. The restaurant was busy so we sat in the "social area". Our waitress was fabulous... more

Excellent Front Desk Staff, but not impressed with housekeeping staff or housekeeping manager

The Courtyard Marriott West is a beautiful hotel inside!! (parking lot is not very big, for a hotel of this size though...Front desk staff were so helpful, friendly and fast. My bf, who laughed at me choosing this hotel based on Tripadvisor, (and usually stays at a horrible truck stop in Edmonton) quickly decided upon seeing the service and our... more

Business Travel

I have stayed here in the past and this property still delivers. I have stayed at other hotels in the area and there is just something special about this place. It just has a great feel and is very comfortable.
The food is really good and reasonably priced. Breakfast Eggs Benedict was $12.
I will definitely be back!

Great Service

This hotel exceeded my expectations. It is very modern, clean and comfortable. I was very impressed by the service, especially by the staff at Aqua restaurant downstairs. I will definitely visit again!

Pleasant and comfortable stay near West Ed Mall

Only stayed one night and would come again in future for longer trips.
Hotel is only 3 years old and in great condition with nice decor. Rooms are stylish & spacious, beds firm yet comfortable, clean and sunny with large room windows. WiFi in rooms, LCD TV, iPod dock on radio. Very quiet, too. Pool is small and shallow (4')... more

Great hotel. Would recommend to anyone

This is my second time staying at this hotel. On both occasions the staff were extremely friendly. The aqua restaurant and lounge in lobby area is great. Serves Starbucks hot drinks, as well as a wide variety of drinks with complimentary assorted nut mix in evenings. On Wednesday evenings they have a managers special with free appetizers and drinks. I... more

Family friendly clean n updated hotel. Would Definitely recommend it

This is the first time I was staying in the hotel for 2 nights. I loved my stay.staff is super friendly ,hotel lobby is not too big but an average enough size n no doubt really very clean ..
Rooms were good size too n every one from front desk to house keeper was really helpful.
I can definitely recommend... more

Great for family week end away

The staff were polite and helpful. The rooms are spacious, clean and tastefully decorated. We took our three children and their family for a week end get away and stayed at this hotel. Everyone enjoyed it and we would definitely stay here again. We were two seniors and they allowed us the senior rate for all four rooms.

Very good quality family accommodation

We stayed one night at the Courtyard this past weekend while visiting my mother in law. The hotel was easy to locate off the Anthony Henday Drive. This is a fairly new hotel so the beds and numerous pillows were quite comfortable. The room felt chilly however and no extra blanket was available , just a thin down comforter and... more

Nice holiday touch

I have reviewed this hotel before (positively) so I will keep this short. I was in Edmonton for an urgent and unexpected family issue over the holidays. The hotel performed flawlessly and just how I had experienced it months earlier.
My last night was Christmas Eve and when I awoke on Christmas Day I found a gift from Santa on... more

Good Courtyard Property

For Courtyards, this was a nice property. Friendly staff upon check in, and an overall warm welcome.
Rooms were nice and clean, have a more modern look that some courtyards. Wifi in the rooms had a good signal.
Close to the West Edmonton Mall and about 20-25 minutes to downtown which isnt too bad. The price was right and parking... more

My "Go-To" in Edmonton

This is my go-to hotel when in Edmonton for business. Always clean and exactly what I need. The beds and pillows are incredibly comfortable and the bathrooms are spotless. The staff are always helpful with suggestions for local eateries. Location is good - close to highways, the mall and restaurants. I've booked regular rooms as well as suites to host... more

Excellent Everything

I have stayed here a few times in the last couple months and I hesitate sharing how amazing this place is, in fear that it will have a negative effect, i.e. More bookings - less supply of rooms - higher prices - me moving on. As a frequent traveller, I think about those things. However, it wouldn't be fair not... more

Great service! The lead service agent even helped me change my flat tire

I stayed here for five nights. In the last night of my stay, I had a flat tire. It's the first time that I had a flat tire and I literally didn't know how to change the tire. I was asking the front desk to help me find someone from the local auto shop to change the tire for me.... more

Wonderful stay

A wonderful stay at this new hotel on the west end of Edmonton. Close to the Anthony Hendy bypass and West Edmonton Mall. Downtown a 20 minute drive from hotel. Wonderful, friendly staff. Upgraded to suite room at no extra charge (nice surprise). Room very clean and at the Marriott standards that we expect.

Convenience and Comfort

Arrived on Nov. 6 for a four night visit with family. First thing was advised of was the complimentary Wednesday evening snacks and drinks.Nice! Great way to start a stay. Nicely furnished comfortable rooms and modern decor (quiet as well). Very friendly staff. Starbucks coffee. Room service menu good and fast. Close to West Edmonton Mall and numerous restaurants. Nice... more

Modern,Convenient,friendly

This was my first stay in this hotel and I was not disappointed .
The staff was so friendly,I checked in really fast,the room was spacious with small seating area and space to make a tea with conveniently placed light above. The beds are comfortable.
The hotel has a swimming pool & gym.
There is a bar across from the... more

1 for a reason

I had nothing but a positive experience with this hotel from the moment I checked in, until the moment I left. The staff was very friendly, the hotel lobby was nice and clean, and the room I stayed in was very clean and modern looking. The things I was impressed with the most were the comfortable bed with various pillow... more

Great location

I always stay here on business,has usually been right up there for service and location.Great staff!!!!! But noticed last time i was there,I had always enjoyed a quick coffee in the lobby, in the morning,that they offered,,guess what? its gone,Why?Dont introduce a nice service like that ,and for some reason nobody could tell me, get rid of it! ,maybe they... more

Excellent Staff

We stayed here on a recommendation by a friend and were they ever right. Beautiful clean and quiet room. I was impressed by friendly staff from housekeeping, the restaurant and front desk. Upon checkout, the young lady at the desk asked me if they could have done anything better to enhance my stay. What a refreshing question! And I was... more

Great front desk, location and value

This hotel exceeded my expectations on all levels and took me by surprise. The front desk service was probably one of the best, if not the best I have received in any hotel. Room was very clean, immaculate, spacious and well designed. Overall - we had a high quality sleep at the hotel and nothing to complain. Would come back... more

Nice weekend stay

This is a nice, stylish hotel. Our room was quite comfortable and the staff was very friendly. Close to a ton of restaurants and easily accessible to the Edmonton ring road. Breakfast buffet seemed a little pricey for what I got so I would try the menu next time. Would recommend otherwise.

Good service and clean

It was my first time staying at a Courtyard hotel and I found it very good. Considering I stayed one night only, I can't give 5 stars as I didn't give them a lot of "chances for error" as well. When I arrived, the attendant at the front desk found my reservation very quickly and also provided me all the... more

Stay away during weekends

Stayed at this property during my short business trip with a check-out on Saturday. The hotel management is trying to secure their occupancy with sports teams but....it brought unbelievable noise and even my complaint with the front desk agent did not bring any improvement. Kids were running through hallways and lobby without any parents or coaches attention. A few kids... more

Very clean hotel

Spent the weekend at the West Edmonton Courtyard. It had all the amenities that you would expect from a Courtyard Marriott. The front desk staff were exceptional, and went out of their way to assist us in any of our queries. The rooms were immaculate, the beds comfy and the courtyard pillows still our favourite. We requested and received a... more

Nice Location, Great Views

Came to Edmonton for Thanksgiving (Canadian), and was very happy with the location. Easy access to the entire downtown, as well as to Old Strathcona and park pathways. The room had fantastic views of the North Saskatchewan River, was clean, high ceilings and a nice sized bathroom. The valet parking at $23 per day was cheaper than the public parking... more

Outstanding hotel

Everything about this hotel was just excellent! The staff was really friendly and we had no problem checking in-early. Their marketplace was great with everything you needed. Their rooms were extremely clean and the bathroom was just spotless. The hotel is relatively new with modern decor including the furniture in the rooms. Our bed was really comfortable and the location... more

Bathtub was that slicky clean

First of all. Our room was amazingly clean, I was so impressed. Beds were comfortable, the hotel felt very new, there was a great little gym with treadmills, ellipticals and free weights. The pool is small and the hot tub I found was a little too hot for my liking.
The staff were so friendly, every time that you passed... more

Excellent stay

I was impressed. Spotlessly clean and really quiet. The hotel was packed - or seemed to be when we were trying to park. Maybe it was the shared parking lot and the hotel wasn't as booked as it seemed, or maybe it's just that Canadian's are incredibly quiet - but I didn't hear a door slam or anyone talking in... more

Great Rooms; Comfortable and Well Appointed

This property is relatively new, or if not, it certainly feels like it. The common areas are stylish and well maintained with a comfortable, relaxed feel. Check in was quick, friendly and efficient.
This was our second stay at the property so we knew what to expect but were impressed all over again with the quality of the rooms. The... more

Wow

You're up early.. You've been on the road for a few days. You just want to check in and relax.. That's how I felt when I arrived at the Courtyard. Check-in was a breeze. Great staff that was very attentive and assisted me with my questions. The rooms.. Truly the best. Ample outlets on the desk.. One of my pet... more

Best Service I have had in a hotel

My family and I take many weekend trips and have stayed in Edmonton at many hotels and this was one of the best experiences I have had. I have never had a front desk clerk physically walk me to the elevators and show me the pool. I was very impressed. Our room was very new and very clean. I loved... more

Wonderful Stay!

After a long drive, it was nice to check into this hotel. Very modern hotel, friendly staff and very clean rooms. Ten minutes after we checked in, front desk called the room to make sure everything was to our liking. We had a problem shutting off the airconditioner, and within minutes somebody came to help us out. Beds were very comfortable and we finally encountered nice pillows! Would... more

There is nothing wrong with the hotel, we had stayed several times before with our land rover and the valet had always parked it outside because of the height until our last visit where they thought it would fit in the parkade. (when the valet hands you the keys and says it barley made it check your vehicle out) We have a 2700 dollar repair bill to replace the moonroof which was cracked due... more

Firstly, Amy at the front desk is fantastic. There were a few problems with rooms, they overbooked some rooms and swapped us over to a different one but fortunately Amy was well accommodating to our concerns and needs. Very modern looking hotel, the breakfast is pretty good but could use a little bit more than mango for their selection of fruit. Overall, a couple of quirks but I liked it.

Nice and clean, very pleasant personnel. Nice gym, pool very small.

Hotel modern, staff very friendly, rooms are beautiful, our only complaint was that the air was very very dry....upon check out we found out that the hotel offered humidifiers. So if you don't want to wake up with your nostrils on fire be sure to ask the front desk for a humidifier!

BEST Hotel in Edmonton

I often travel to Edmonton and i have stayed in all types of hotels, from best westerns to Fairmont Hotel MacDonald, and this hotel is by far the best. Sure it does not have in room jacuzzi tubs but neither does the Hotel MacDonald. This new hotel exceeded all expectations of a 3 star hotel (as they are currently rated). The Staff in the hotel are amazing- They follow up and follow through on... more

Loved the hotel from the moment I entered, amazing modern design. Hotel Staff was very helpful and friendly. Brian and Mary were the people helping me, and they were great.